Toshiba 52HMX95, 62HMX95 114, You will return to Mail Scheduling Setup window, Code will appear

Test

Authorized E-mail

E-mail Authorization

Outgoing Mail Server

Incoming Mail Server

Password

E-mail Address Account

E-mail Scheduling Setup

Please enter your E-mail Setup Information. E-mail Scheduling

ID Required

ID

Chapter 11: Using the THINC™ home network feature

F. Set up e-mail scheduling (continued)

6.When you are finished entering all characters for the selected field, highlight Done and press ENTER.

If the e-mail test does not pass:

a. An error message and

You will return to the

E-mail Scheduling

Setup window.

7.Highlight Test and press ENTER to test the e-mail setup.

During testing, the TV will display the message “Testing E-mail.”

On

On

XXXXXXXXXXXX

On

Enter YOUR E-mail here

cancelDone

code will appear

on-screen (similar to

the example at right).

Note: The first number in the error code denotes an error that occurs when the TV is receiving an e-mail;

the second number denotes an error that occurs when the TV is sending an e-mail.

b. Locate the error code in the “‘TESTING E-MAIL’

ERROR CODES” table (below) and try the solutions.

Note: Depending on your configuration, the e-mail test can

take several minutes. Do not press EXIT during this time.

8.When testing is finished, a message will appear indicating whether the e-mail test passed or not.

c. Repeat steps 1–8.

9. To exit the E-mail Scheduling Setup window and save your

settings, highlight Done and press ENTER.

If the e-mail test passes:

a.The “Test Passes” message (shown at right) will appear.

b.Go to step 9.

E-mail Scheduling Setup

Please enter your E-mail Setup Information.
	E-mail Scheduling						On
	ID Required						On
	ID					XXXXXXXXXXXX
		E
		Testing E-mail
		Password		Test	Passes
		Incoming Mail Server			OK
		Outgoing Mail Server
	E-mail Authorization						On
	Authorized E-mail				Enter YOUR E-mail here
			Test	cancel			Done

To exit the E-mail Scheduling Setup window without saving

your settings, highlight Cancel and press ENTER.

IMPORTANT NOTE

To use e-mail scheduling, you must first set up the TV Guide On Screen® system. E-mail scheduling will not be available unless the TV Guide On Screen® system is fully operational. See Chapter 5 for details on setting up the TV Guide On Screen system.

For home networktroubleshooting tips, see Chapter 12.

If you experience any issues with e-mail scheduling, please contact Toshiba Consumer Solutions by calling 1-800-631-3811 or by visiting http://www.tacp.com/customersupport/contact.asp.

	“TESTING E-MAIL” ERROR CODES
Code Description	Solutions
–1The TV was able to connect to the	• If you receive the message “Error Sending Mail (–1),” the TV may not have received the test e-mail. Send
e-mail server(s) but not log on.	another test e-mail to the TV using the “HELP request e-mail” format (see page 118).
	• Make sure the TV Guide On Screen® system was set up properly. See “IMPORTANT NOTE,” above.
	• Make sure you entered the correct information for the following fields in the TV’s “E-mail Scheduling Setup”
	window (confirm this information with your ISP):
	– “Incoming Mail Server” and “Outgoing Mail Server” names (or IP addresses).
	– “Account” (user name) and “Password” for the TV’s e-mail account.
	– “E-mail Address” for the TV.
	• Check with your ISP to make sure your TV’s e-mail account has been activated.
	• Check with your ISP to make sure their servers support POP3 and SMTP protocols without secure
	password authentication or secure connections.

27The TV could not resolve the e-mail• Make sure you entered the correct information for the following fields in the TV’s “E-mail Scheduling Setup”

server name(s)/address(es).window (confirm this information with your ISP):

–“Incoming Mail Server” and “Outgoing Mail Server” names (or IP addresses).

–“IP,” “Netmask,” “Gateway,” and “DNS” settings (applicable if you manually set up the network address).

•Make sure all cables are connected properly and securely.

•Check your router hardware/settings to make sure your Internet service is currently available (especially if the e-mail test takes several minutes to complete).

30 The e-mail server name(s)/address(es)	• Make sure you entered the correct information for the following fields in the TV’s “E-mail Scheduling Setup”
were resolved but the TV could not	window (confirm this information with your ISP):
connect to the server(s).	– “Incoming Mail Server” and “Outgoing Mail Server” names (or IP addresses).
	– “IP,” “Netmask,” “Gateway,” and “DNS” settings (applicable if you manually set up the network address).
	• Make sure all cables are connected properly and securely.
	• Check your router hardware/settings to make sure your Internet service is currently available.

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