Troubleshooting
| Problem |
| Possible Causes and Remedies |
| Cannot turn the power on. | • Is the battery pack inserted properly (page 42)? | |
| • Is the battery charged (pages 35, 37, 43)? | |
| Cannot charge the battery. | • Is there dust on the connections and contacts of the rapid charger, handset or battery | |
| pack? Clean the connections and contacts with a dry cotton swab, etc. | |
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| |
Cannot operate the handset normally | • Does the PIN1 Entry window appear? PIN1 Code Request (page 240) is set to On. Enter | |
| after turning it on. | your PIN1 code. | |
| • Does the | indicator or “Phone Lock” appear on the display? The phone lock (page 242) |
| is activated. Enter your security code. | |
| • Does “Please insert valid USIM card.” appear on the display? The USIM card was not read | |
| properly. Turn the power off and make sure the USIM card is inserted properly. | |
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Cannot establish a connection for voice | • Does the | indicator appear on the display? Are you out of the service area or in a |
and video calls or use mail and Web | location where a signal cannot reach your handset? Move to a location where a signal can | |
| functions. | reach your handset. | |
| • Does the | indicator appear on the display? Are you using the handset overseas? To use |
| the handset overseas, you need to change the Select Network and System Mode settings | |
| (page 48). |
|
| • Is your hand or another object covering the internal antenna part (pages 31, 32) of your | |
| handset? |
|
| • Does the | indicator or “Offl ine Mode” appear on the display? Cancel offl ine mode (page |
| 229). |
|
Cannot make voice and video calls. • Did you dial the whole phone number starting from the area code?
•Is Fixed Dialling Numbers (page 246) set?
•Is Call Barring (page 67) set?
Appendix | 302 |