Problem | Possible Causes and Remedies |
Cannot receive voice and video calls. | • Is Reject Calls (page 243) set? |
| • Is Voicemail (page 63) or Call Diverting (page 65) set to All Calls? |
| • Is Call Barring (page 67) set? |
| Cannot send messages. | • Is Fixed Dialling Numbers (page 246) set? |
| • Is Call Barring (page 67) set? |
| Cannot receive messages. | • Is Reject Addresses (page 245) set? |
| • Is Call Barring (page 67) set? |
Calls are interrupted or disconnected. • Does the 
indicator appear on the display? Are you out of the service area or in a location where a signal cannot reach your handset? Move to a location where a signal can reach your handset.
•Is your hand or another object covering the internal antenna part (pages 31, 32) of your handset?
The handset does not respond to key | • Does the indicator or “Phone Lock” appear on the display? The phone lock (page 242) |
| presses. | is activated. Enter your security code. |
•Was your handset closed and the 
indicator displayed on the external display? The hold is activated (page 248). Press and hold Rwhile your handset is closed.
Appendix | 303 |