Toshiba P10, S10, A10

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] 2-5

Contents

Main Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page Page Page Page 1.3 3.5-inch Floppy Disk Drive (USB External) 1.4 2.5-inch Hard Disk Drive Page 1 Hardware Overview 1.5 Optical Drive (ODD) 1-18 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) 1.5 Optical Drive (ODD) 1.5 Optical Drive (ODD) 1 Hardware Overview Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] 1-19 Page 1.5 Optical Drive (ODD) 1 Hardware Overview Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] 1-21 Table 1-5 DVD Super Multi drive outline dimensions 1.6 Keyboard 1.7 TFT Color Display Page Page 1.8 Power Supply 1.8 Power Supply 1 Hardware Overview Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] 1-27 Table 1-8 Power supply output rating 1.9 Batteries Page Page 1.10 AC Adapter Page Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting Page Page Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page Page Page Page Page Page Page Page Page Page Page Page 2.5 USB FDD Troubleshooting Page Page Page 2.6 2.5 HDD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting Page 2.8 Touch pad Troubleshooting Page 2.9 Display Troubleshooting Page Page 2.10 Optical Disk Drive Troubleshooting Page 2.11 Modem Troubleshooting Page 2.12 LAN Troubleshooting 2.13 Wireless LAN Troubleshooting Page Page 2.14 Bluetooth Troubleshooting Page 2.15 Sound Troubleshooting Page 2.16 Bridge media Slot Troubleshooting 2.17 PCI ExpressCard Slot Troubleshooting 2.18 Fingerprint sensor Troubleshooting Page Page Page 2.19 Web camera Troubleshooting Page 2.20 Intel Turbo Memory Troubleshooting Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test 3 Tests and Diagnostics 3.5 Subtest Names 3-12 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) 3.5 Subtest Names 3.5 Subtest Names 3 Tests and Diagnostics Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] 3-13 Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test 3.18 Error Code and Error Status Names 3 Tests and Diagnostics Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] 3-35 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-36 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) Table 3-2 Error codes and error status names (2/3) 3.18 Error Code and Error Status Names 3 Tests and Diagnostics Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] 3-37 Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] 3-39 Tables 3-4 HDC Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Atheros) Page 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) Page Page Page Page 3.28 Wireless LAN Test Program on DUT PC (Intel-made) Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page Page 3.29 Sound Test program 3.30 3G Test program 3.31 SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page Page Page 4.1 Overview Page 4.1 Overview 4 Replacement Procedures The main parts in this manual are indicated in the part list by the following names. Page Page Page Page Page Page Page 4.2 Battery pack Page 4.3 SIM card Page 4.4 PC card/Bridge media/Smart card Page Page 4.5 Memory module Page Page 4.6 Fin cover 4.7 HDD Page Page 4.8 Optical disk drive (DVD-ROM/DVD-Super Multi drive) Page 4.9 Keyboard Page Page Page Page 4.10 SW board Page Page 4.11 SIM board Page 4.12 Wireless LAN card Page 4.13 3G card Page 4.14 Robson card Page 4.15 Speaker Page Page Page 4.16 Cover assembly and Base assembly Page Page Page 4.17 MDC modem/USB board Page Page 4.18 RGB harness/RJ45 harness Page Page 4.19 Serial board Page 4.20 Microphone harness 4.21 System board Page Page Page 4.22 GFX board/GFX fin Page Page 4.23 CPU/CPU fin/DC fan Page Page Page Page 4.24 PC card unit Page 4.25 RTC battery Page 4.26 Sound board Page 4.27 Battery lock Page 4.28 Touch pad/Fingerprint sensor board Page Page Page Page 4.29 Bluetooth module Page 4.30 Smart card unit Page 4.31 LCD unit/FL inverter Page Page Page Page Page 4.32 Camera module/Wireless LAN antenna/3G antenna Page Page Page Page Page Page 4.33 LCD harness Page Page 4.34 LCD mask Page Page 4.35 Hinge Page Page 4.36 Fluorescent Lamp Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix Contents Page Page Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page Appendices Appendix B Board Layout B-2 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) and ICs (FG6IN*) connectors Page Appendices Appendix B Board Layout Table B-2 System board (FG6IN*) connectors B-4 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) and ICs (back) Page Appendices Appendix B Board Layout B-6 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) and ICs (FGGIN*) connectors B.4 System board (FGGIN*) Back View: It is used by a GPU model. Appendices Appendix B Board Layout Table B-4 System board (FGGIN*) connectors B-8 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) and ICs (back) B.5 P-SW board (FG6SW*/FGGSW*/FGASW*) View board ( board 5 B.6 USB/MDC board (FG6US*/FGGUS*/FGAUS*) View B.7 Serial board (FG6SR*/FGGSR*) View B.8 Sound board (FG6SN*/FGGSN*/FGASN*) View B.9 Finger/Pad Button board (FGGFS*) View B.10 Pad Button board (FGGTP*) View B.11 SIM board (FGGSM*) View B.12 GPU board (FGGNM*) View: It is used by a GPU model. B.13 ODD FPC (FGGOD*) View Page Appendix C Pin Assignments Appendices Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-1 Appendix C Pin Assignments System board (FG6IN*/FGGIN*/FGAIN*) C.1 CN1400 Memory A connector(200-pin) Table C-1 Memory A connector (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) Table C-1 Memory A connector (200-pin) (2/3) Appendix C Pin Assignments Appendices Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-3 Table C-1 Memory A connector (200-pin) (3/3) Appendices Appendix C Pin Assignments C.2 CN1410 Memory B connector (200-pin) Table C-2 Memory B connector (200-pin) (1/3) Appendix C Pin Assignments Appendices Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-5 Table C-2 Memory B connector (200-pin) (2/3) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) Table C-2 Memory B connector (200-pin) (3/3) Appendix C Pin Assignments Appendices C.3 CN1900 SATA HDD interface connector (20-pin) Table C-3 SATA HDD interface connector (20-pin) C.4 CN1950 SATA ODD interface connector (13-pin) Table C-4 SATA ODD interface connector (23-pin) C.5 CN1970 eSATA/USB interface connector (20-pin) Appendix C Pin Assignments Appendices Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-9 C.6 CN2110 PC CARD interface connector (70-pin) Table C-6 PC CARD interface connector (70-pin)(1/2) Appendices Appendix C Pin Assignments C.7 CN2170 Smart Card interface connector (10-pin) Table C-7 Smart Card interface connector (10-pin) Appendix C Pin Assignments Appendices C.8 CN2300 DOCKING interface connector (140-pin) Table C-8 DOCKING interface connector (140-pin) (1/3) Table C-8 DOCKING interface connector (140-pin) (2/3) Page Appendix C Pin Assignments Appendices Table C-8 DOCKING interface connector (140-pin) (3/3) Appendices Appendix C Pin Assignments C-14 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) C.9 CN2600 PCI-E Mini CARD interface connector (52-pin) Table C-9 PCI-E Mini CARD interface connector (52-pin) Appendix C Pin Assignments Appendices Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-15 C.10 CN2610 PCI-E Mini(3G/ROBSON) CARD interface connector (52-pin) Table C-10 PCI-E Mini(3G/ROBSON) CARD interface connector (52-pin) Appendices Appendix C Pin Assignments C-16 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) C.11 CN3230 Keyboard interface connector (34-pin) Table C-11 Keyboard interface connector (34-pin) Appendix C Pin Assignments Appendices Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-17 C.12 CN4100 LAN interface connector (14-pin) Table C-12 LAN interface connector (14-pin) C.13 CN4230 1394 interface connector (4-pin) C.15 CN5000 LCD interface connector (40-pin) Table C-15 LCD interface connector (40-pin) Appendix C Pin Assignments Appendices C.16 CN6150 Speaker interface connector (4-pin) Table C-16 Speaker interface connector (4-pin) C.17 CN8771 FAN interface connector (4-pin) Table C-17 FAN interface connector (4-pin) C.18 CN8800 DC-IN connector (4-pin) C.20 CN9500 FGGSW* board interface connector (8-pin) Table C-20 FGGSW* board interface connector (8-pin) C.21 CN9510 RGB interface connector (12-pin) C.23 CN9530 FGGSN* board interface connector (30-pin) Table C-23 FGGSN* board interface connector (30-pin) Appendices Appendix C Pin Assignments C-22 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) C.24 CN9540 WebCam interface connector (6-pin) Table C-24 WebCam interface connector (6-pin) C.25 CN9550 FGGFS* board interface connector (14-pin) C.26 CN9560 FGGUS* board interface connector (30-pin) Table C-26 FGGUS* board interface connector (30-pin) C.27 CN9570 FGGSM* board interface connector (10-pin) C.28 IS2140 MEDIA BRIDGE interface connector (46-pin) Table C-28 MEDIA BRIDGE interface connector (46-pin) Appendix C Pin Assignments Appendices C.29 IS2520 EXPRESS CARD interface connector (26-pin) Table C-29 EXPRESS CARD interface connector (26-pin) Appendices Appendix C Pin Assignments C-26 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) C.30 CN5900 GFX interface connector (230-pin) Table C-30 GFX interface connector (230-pin)(2/4) Table C-30 GFX interface connector (230-pin)(1/4) Appendix C Pin Assignments Appendices Table C-30 GFX interface connector (230-pin)(3/4) Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-27 C-28 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) Page C.31 CN9500 System board interface connector (4-pin) USB/MDC board (FG6US*/FGGUS*/FGAUS*) C.32 CN3010 MDC interface connector (12-pin) C33 CN4610 USB interface connector (4-pin) C34 CN4620 USB interface connector (4-pin) Appendices Appendix C Pin Assignments C-32 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) C.35 CN4621 USB interface connector (4-pin) Table C-35 USB interface connector (4-pin) Serial board (FG6SR*/FGGSR*) C.37 CN3420 Serial interface connector (9-pin) C.38 CN9620 System board interface connector (12-pin) Page Appendix C Pin Assignments Appendices Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-35 C.41 CN9630 System board interface connector (30-pin) Table C-41 System board interface connector (30-pin) C.42 J6051 Microphone connector (6-pin) C.43 J6310 Headphone connector (6-pin) Appendix C Pin Assignments Appendices Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-37 Finger/Pad Button board (FGGFS*) C.44 CN3240 Dual point interface connector (12-pin) Table C-44 Dual point interface connector (12-pin) C.45 CN9650 System board interface connector (14-pin) Pad Button board (FGGTP*) C.46 CN3240 Dual point interface connector (12-pin) Table C-46 Dual point interface connector (12-pin) C.47 CN9650 System board interface connector (14-pin) C.48 CN9670 System board interface connector (10-pin) Appendices Appendix C Pin Assignments C-40 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) GPU board (FGGNM*) C.49 CN2451 System board interface connector (230-pin) Table C-49 System board interface connector (230-pin) (1/4) Appendix C Pin Assignments Appendices Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-41 Table C-49 System board interface connector (230-pin) (2/4) Table C-49 System board interface connector (230-pin) (3/4) Appendices Appendix C Pin Assignments C-42 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) Table C-49System board interface connector (230-pin) (4/4) Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) [CONFIDENTIAL] C-43 Appendices Appendix C Pin Assignments C-44 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) ODD FPC (FGGOD*) C.50 CN1960 System board interface connector (13-pin) Table C-50 System board interface connector (13-pin) C.51 CN1961 ODD interface connector (13-pin) Appendix D Keyboard Scan/Character Codes D.1 Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices QOSMIO G50 Maintenance Manual (960-683) [CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] Satellite Pro S300, TECRA A10/S10/P10 Maintenance Manual (960-684) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Appendix F Wiring diagrams Page Page Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures