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6. TROUBLESHOOTING
ENGLISH VERSION
6.2 Possible Problems
6.1 Error Messages (Cont.)
Error Messages |
| Problems/Cause |
| Solutions |
NO PAPER **** | 1. | The media has run out. | 1. | Load new media. Then press the |
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| [RESTART] key. |
| 2. | The media is not loaded properly. | 2. | Load the media properly. Then press |
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| the [RESTART] key. |
| 3. | The media is slack. | 3. | Take up any slack in the media. |
RIBBON ERROR **** | 1. | The ribbon is not fed properly. | 1. | Remove the ribbon, and check the |
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| status of the ribbon. Replace the |
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| ribbon, if necessary. If the problem is |
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| not solved, turn off the printer, and |
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| call an authorised service |
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| representative. |
| 2. | The ribbon has run out. | 2. | Load a new ribbon. Then press the |
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| [RESTART] key. |
EXCESS HEAD TEMP | The print head is overheated. | Turn off the printer, and allow it to cool | ||
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| down (about 3 minutes). If this does not | |
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| solve the problem, call an authorised | |
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| service representative. | |
HEAD ERROR | There is a problem with the Print Head. | Replace the Print Head. Then press the | ||
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| [RESTART] key. | |
Other error messages | Hardware or software problems may | Turn the printer off and then on. If this | ||
| have occurred. | does not solve the problem, turn off the | ||
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| printer again, and call a TOSHIBA TEC | |
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| authorised service representative. |
6.2Possible Problems
This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems |
| Causes |
| Solutions |
The printer will not | 1. | The Power Cord is disconnected. | 1. | Plug in the Power Cord. |
turn on. | 2. | The AC outlet is not functioning | 2. | Make sure that the power is supplied |
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| correctly. |
| using another electric appliance. |
| 3. | The fuse has blown, or the circuit | 3. | Check the fuse or breaker. |
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| breaker has tripped. |
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The media is not fed. | 1. | The media is not loaded properly. | 1. | Load the media properly. |
| 2. | The printer is in an error condition. | 2. | Solve the error in the Message |
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| Display. (See Section 6.1 for more |
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| detail.) |
Nothing is printed on | 1. | The media is not loaded properly. | 1. | Load the media properly. |
the media. | 2. | The ribbon is not loaded properly. | 2. | Load the ribbon properly. |
| 3. | A print head is not installed properly. | 3. | Install the Print Head properly. Close |
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| the Print Head Block. |
| 4. | The ribbon and media are not | 4. | Select an appropriate ribbon for the |
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| matched. |
| media type being used. |
The printed image is | 1. | The ribbon and media are not | 1. | Select an appropriate ribbon for the |
blurred. |
| matched. |
| media type being used. |
| 2. | The Print Head is not clean. | 2. | Clean the print head using the supplied |
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| Print Head Cleaner. |
The Cutter does not | 1. | The media is jammed in the Cutter. | 1. | Remove the jammed paper. |
cut. | 2. | The Cutter Blade is dirty. | 2. | Clean the Cutter Blade. |
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