Others |
Troubleshooting & Maintenance
Troubleshooting
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist.
Problem |
| Solution |
|
|
|
No power |
| - Check if the AC cord is properly connected. |
| ||
|
| - Unplug the AC cord once, and wait for |
|
|
|
No sound or picture |
| - Check if the connected TV is turned on. |
-Check if the connections are made securely and correctly.
-Check whether the connected TV or other device supports HDCP. (This unit will not output a video signal unless the other device supports HDCP.)
-Check whether the output format of this unit (HDMI FORMAT) matches the supported input format of other connected device.
Distorted picture | - Sometimes a small amount of picture distortion may appear. This is not a |
| malfunction. |
-Connect this unit directly to the TV. If the composite audio / video cables are connected to a VCR, pictures may be distorted due to the copyright protection system.
Completely distorted picture or black | - Make sure the disc is compatible with this unit. |
/ white picture with BD / DVD |
|
|
|
No sound or distorted sound | - Adjust the volume. |
-Check if speakers are connected correctly.
-Check the HDMI connections.
-Check the settings in “Audio” menu.
Picture freezes momentarily during | - Check the disc for fi ngerprints / scratches and clean with a soft cloth wiping from |
playback | center to edge. |
| - Clean the disc. |
|
|
Disc cannot be played back | - Clean the disc. |
-Ensure the disc label is facing up.
-Check if the disc is defective by trying another disc.
-Cancel the ratings control or change the control level.
-Insert a correct disc that can be played back on this unit.
SD Memory Card cannot be read | - The format of the card does not match that accepted by this unit or the card is not |
| compatible. |
|
|
No return to | - Reset this unit by turning it off, then on again. |
disc is removed |
|
The unit does not respond to the | - Aim the remote control directly at infrared sensor window on the front panel. |
remote control | - Reduce the distance to infrared sensor window. |
-Replace the batteries in the remote control.
-
Buttons do not work or the unit stops | - To completely reset the unit, unplug the AC cord from the AC outlet for |
responding | seconds. |
|
|
The unit does not respond to some | - Operations may not be permitted by the disc. |
operating commands during playback | Refer to the instructions of the disc. |
|
|
The unit cannot read BD / DVD/ CD | - Dew condensation may form inside the unit. Do not use this unit for at least a few |
| hours until its inside gets dry. |
| - Wipe the dirt off the disc or replace the disc. |
|
|
Angle does not switch | - The angle cannot be switched for BD / DVD which do not contain multiple angles. |
| In some cases multiple angles are only recorded for specifi c scenes. |
|
|
Playback does not start when the title | - Check the settings in “Parental” menu. |
is selected |
|
OTHERS
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