Toshiba DKT3000 Call Forward

Advanced Operation

Call Forward

28 Strata CTX DKT3000/2000-Series Telephone 05/02

Call Forward

System

System Call Forward (which is set in Programming) automatically directs calls to a

predefined location, such as Voice Mail. See your CTX System Administrator to

determine which type of Call Forward you have, as well as the Call Forward location.

Station

Station Call Forward enables you to assign Call Forward destinations for each

extension on your telephone. Each extension can be independently set for a different

Call Forward feature. You can set a Flexible Button to perfor m any Call Forward

function - see “Programming Feature Buttons” on page 63 for more details. Call

Forward must be set prior to receiving the call.

The following calls to your station can be forwarded:

•Internal calls

•Auto Attendant calls

•Outside lines that ring only your station

•Transferred internal or incoming line calls

Call Forward Categories

You can set Call Forward for the following categories of calls. Within these

categories, you can use five different types of Call Forward Settings.

•Call Forward Any Call – Forwards any call, whether an internal call or inco ming

line call.

•Call Forward - Incoming Line – Forward incoming line calls only.

•Call Forward Any Call - Set for Another Station – Enables you to forward all

calls for another telephone within your telephone system.

•Call Forward - Incoming Line Set for Another Station– Enables you to set

forwarding of incoming line calls for another telephone within your telephone

system.

•Call Forward System – Forwards the calls to the destination preset for the entire

telephone system, commonly voice mail.

Contents

Main Publication Information Copyright 2002 Toshiba America Information Systems, Inc. Telecommunication Systems Division TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS) Telecommunication Systems Division License Agreement Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Contents Introduction Chapter 1 The Grand Tour Chapter 2 The Basics ii Chapter 3 Advanced Operation Page iv Chapter 4 DKT3014 LCD Features Chapter 5 User Programming Chapter 6 DADM/DSS Console Page Page Introduction Organization viii How to Use This Guide Conventions Related Documents/Media Page The Grand Tour 1 DKT3000-series Telephones The Grand Tour DKT3000-series Telephones 2 Fixed Buttons Flexible Buttons Liquid Crystal Display 4 DKT2000-series Telephones The Grand Tour DKT2000-series Telephones Strata CTX DKT3000/2000-Series Telephone 05/02 5 DKT2020-SD Telephone Fixed Buttons 6 Flexible Buttons Liquid Crystal Display The Basics 2 Important - Read First Whats My Line? 8 Which Outgoing/Incoming Call Features Do I Have? Making a Call Hot Dialing Spkr Button Handset 10 Answering a Call Handset Speaker Handsfree Answerback Switching Between Handset and Speakerphone Message Waiting Responding to a Lit Msg LED 12 Turning On/Off Message Waiting LED on Another Extension Microphone Call Transfer 14 Conference Calls Adding Voice Mail to a Conference Connecting Two Outside Lines 16 Hold Exclusive Hold Automatic Hold Consultation Hold Volume Control LCD Contrast Adjustments Page Advanced Operation 3 Using Your LCD 20 Soft Keys When Soft Keys are on, they replace the functions on the 0RGH, 3DJH, 6FUROO and )HDWXUH buttons below the LCD. ()HDWXUH is a future feature for DKT3000-series phones only.) The following table defines Soft Key Prompts. Soft Key Example 22 Advisory Messages Account Code Calls Verified/Non-Verified Account Codes Forced Account Codes 24 Voluntary Account Codes (Verified/Non-Verified) Automatic Busy Redial 26 Automatic Callback Background Music 28 Call Forward System Station Call Forward Categories Call Forward Settings 30 Page 32 Call History Call Park Orbits Call Pickup Group Pickup 34 Page/Internal Call Pickup Call Waiting 36 Direct Inward System Access (DISA) Direct Station Selection Buttons (Hotline) Distinctive Ringing Do Not Disturb 38 Setting DND for Another Extension Door Lock(s) Door Phone(s) 40 Emergency Ringdown Language Codes Off-hook Call Announce 42 Override Calls Busy Override Do Not Disturb Override Executive Override Destination Restriction/Traveling Class Override 44 Class of Service Override Privacy Override Paging Answering a Page All Call Page Emergency Page 46 Privacy Redial Speed Dial Making a Call Using Speed Dial 48 Storing a Station Speed Dial Number Advanced Speed Dial Operation 50 Tone/Pulse Dialing Voice Mail - Direct Transfer Voice Mail Soft Keys 52 54 Call Recording 56 Other Voice Mail Features Strata CTX DKT3000/2000-Series Telephone 05/02 57 DKT3014 LCD Features 4 DKT3014-SDL Telephone 58 Directory and Speed Dial Listings Direct Station Selection System Speed Dial and Personal Speed Dial Internal Directory and External Directory 60 Alphanumeric Entry DKT3014 LCD Features Page User Programming 5 Programming Feature Buttons 64 User Programming Mode Flexible Button Codes Flexible Button Codes Setting/Changing a Flexible Buttons Function Table 8 Flexible Button Codes Feature Code Feature Code 66 One Touch Buttons Changing a One Touch Button To Use a One Touch Button Setting/Changing a Personal Speed Dial Code Feature Codes 68 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. Table 10 Feature Access Codes Page 70 Page Page LED Indicator Details Page DADM/DSS Console 6 76 DADM Buttons and LEDs DSS Console DSS Buttons Features 78 Calling a Station Transferring to an Idle Station Call Transfer with Camp-on Call Answering (Outside Line) Speed Dial 80 Paging Call Forward Override (DSS Override) Night Transfer Button Centrex Application A Flexible Directory Numbering Centrex Feature Buttons Ringing Repeat Page Button Labels B Button Labels 84 Button Labels Page Index A B C 88 D E F G H M N O P R T U V