Toshiba EM1-33033E owner manual Problem, Solution

11. TROUBLESHOOTING	EM1-33033
	11. TROUBLESHOOTING

Problem		Solution
No print.	1.	Check that media and the ribbon is loaded correctly.
	2.	Check whether the print head is set correctly or not.
	3.	Check the cabling between the printer and the host.
Dots missing in the print.	Dirty print head. ➔ Clean the print head.
	Call your Authorized Service representative if necessary.
Unclear (or blurred) printing.	1.	Dirty print head. ➔ Clean the print head.
	2.	Bad or faulty ribbon. ➔ Replace ribbon.
	3.	Poor media quality. ➔ Change media type.
Power does not come on.	1.	Plug power cord into an AC socket.
	2.	Check the circuit breakers or fuses.
	3.	Plug another appliance into the AC socket to check if
		there is power supplied.
	Call your Authorized Service representative if necessary.
Printer does not cut.	Check for a paper jam in the cutter.
	Call your Authorized Service representative if necessary.
You see a raised nap where the media	1.	Clean the cutter blades.
has been cut.	2.	The blades are worn.
		➔ Call your Authorized Service representative.

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