12. TROUBLESHOOTING
12. TROUBLESHOOTING
12. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.
Error Message |
| Problem |
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| Solution | ||||
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PAPER JAM | 1. | The media is not fitted correctly. | 1. | ||||||
∗∗∗∗ |
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| → Press the | RESTART | key. | |||
| 2. | The media path is jammed and does not | 2. | Remove the cause of the jam and | |||||
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| feed smoothly. |
| replace the media correctly. | |||||
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| → Press the | RESTART | key. | |||
| 3. | The installed media type does not match | 3. | Turn the power off then on again. | |||||
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| the selected sensor. |
| Select the correct sensor. | |||||
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| → Feed the media. | |||||
| 4. | The black mark position on the media | 4. | Adjust the sensor position. | |||||
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| does not match the sensor position. |
| → Press the |
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| key. | |
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| RESTART | |||||
| 5. | The installed media size is different from | 5. | Turn the power off then on again. | |||||
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| the programmed size. |
| Set the correct media size. | |||||
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| → Feed the media. | |||||
| 6. | The feed gap sensor cannot see the | 6. | Set the threshold (see page | |||||
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| difference between the print area and |
| Else | |||||
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| the gap. |
| Turn the power off and call your | |||||
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| Authorized Service representative. | |||||
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HEAD OPEN | Feed or printing has been attempted while | Lower the print head . | |||||||
∗∗∗∗ | the print head is raised or the pinch roller | → Press the |
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RESTART | |||||||||
| lever is turned to right. |
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NO PAPER | The media has run out. | Load new media. | |||||||
∗∗∗∗ |
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| → Press the |
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| RESTART | |||||||
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NO RIBBON | The ribbon has run out. | Load a new ribbon. | |||||||
∗∗∗∗ |
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| → Press the | RESTART | key. | ||||
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