12. TROUBLESHOOTING

EM1-33039E

12. TROUBLESHOOTING

12. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.

Error Message

 

Problem

 

 

Solution

 

 

 

 

 

 

 

 

 

 

PAPER JAM

1.

The media is not fitted correctly.

1.

Re-fit the media correctly.

∗∗∗∗

 

 

 

Press the

RESTART

key.

 

2.

The media path is jammed and does not

2.

Remove the cause of the jam and

 

 

feed smoothly.

 

replace the media correctly.

 

 

 

 

Press the

RESTART

key.

 

3.

The installed media type does not match

3.

Turn the power off then on again.

 

 

the selected sensor.

 

Select the correct sensor.

 

 

 

 

Feed the media.

 

4.

The black mark position on the media

4.

Adjust the sensor position.

 

 

does not match the sensor position.

 

Press the

 

 

 

key.

 

 

 

 

RESTART

 

5.

The installed media size is different from

5.

Turn the power off then on again.

 

 

the programmed size.

 

Set the correct media size.

 

 

 

 

Feed the media.

 

6.

The feed gap sensor cannot see the

6.

Set the threshold (see page 11-6).

 

 

difference between the print area and

 

Else

 

 

the gap.

 

Turn the power off and call your

 

 

 

 

Authorized Service representative.

 

 

 

 

 

HEAD OPEN

Feed or printing has been attempted while

Lower the print head .

∗∗∗∗

the print head is raised or the pinch roller

Press the

 

key.

RESTART

 

lever is turned to right.

 

 

 

 

 

 

 

 

 

 

 

 

NO PAPER

The media has run out.

Load new media.

∗∗∗∗

 

 

Press the

 

key.

 

 

RESTART

 

 

 

 

 

 

 

 

 

 

NO RIBBON

The ribbon has run out.

Load a new ribbon.

∗∗∗∗

 

 

Press the

RESTART

key.

 

 

 

 

 

 

 

 

 

 

12-1

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Toshiba EM1-33039EE, B-870 SERIES owner manual Troubleshooting, Error Message Problem Solution

B-870 SERIES, EM1-33039E, EM1-33039EE specifications

The Toshiba EM1-33039E and EM1-33039EE, along with the B-870 series, represent a significant advancement in thermal transfer printing technology. These products are designed to meet the demanding needs of various industries including food, beverage, electronics, and logistics, ensuring high-quality print capabilities that enhance operational efficiency.

The EM1-33039E and EM1-33039EE models are renowned for their superior printing performance, offering exceptional image clarity and resolution. These printers utilize advanced thermal transfer technology, which allows for the production of durable labels and barcodes that can withstand various environmental conditions. This durability is crucial for products that may be exposed to moisture, abrasion, or chemicals, ensuring that critical information remains legible throughout the product's lifecycle.

One of the noteworthy features of the EM1 series is its user-friendly design. The intuitive interface simplifies operation and setup, making it accessible for users at all skill levels. The EM1-33039EE variant also includes enhanced connectivity options, accommodating modern production environments that require flexibility in communication protocols.

The B-870 series complements the EM1 models with its high-performance thermal label printers. This series is distinguished by its ability to handle a wide range of media types and sizes, providing versatility in printing applications. The B-870 series supports high-speed printing, which is essential for businesses with high-volume label requirements. It also offers upgradeable memory and processing capabilities, allowing companies to future-proof their investments as their printing needs evolve.

Both the EM1 and B-870 series are equipped with advanced sensors that ensure precise media handling and optimal print quality. This integration of technology minimizes waste and reduces operational costs, making these printers cost-effective solutions for businesses.

In summary, Toshiba's EM1-33039E, EM1-33039EE, and B-870 series deliver exceptional features and technologies that cater to a wide array of printing needs. With a focus on durability, user-friendliness, and performance, these printers stand out in the competitive landscape of thermal printing solutions, positioning themselves as reliable partners for industries demanding high-quality labeling and printing solutions.