12. TROUBLESHOOTING

EM1-33039E

 

12. TROUBLESHOOTING

 

 

Error Message

Problem

 

 

 

 

Solution

 

 

 

 

 

 

 

 

 

EXCESS HEAD

The print head is too hot.

Turn the power off and decrease the

TEMP.

 

print head temperature.

 

 

 

 

 

 

 

 

 

 

HEAD ERROR

This message is displayed when sending

1.

Restart the printing by pressing

 

the head broken check command ([ESC]

 

the

RESTART

key.

 

HD001 [LF] [NUL]) and the print head has a

2.

Replace the print head.

 

broken element.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RIBBON ERROR

There is a fault with the ribbon sensor.

Turn the power off. Contact your

∗∗∗∗

 

Authorized Service representative.

 

 

 

 

 

 

 

CUTTER ERROR

Media is jammed in the cutter.

Remove the jammed media and

∗∗∗∗

 

feed the undamaged media through

 

 

the cutter.

 

 

Press the

RESTART

key.

 

 

Else

 

 

 

 

 

Turn the power off and contact your

 

 

Authorized Service representative.

 

 

 

 

 

 

FLASH WRITE

An error has occurred when loading data

1.

Turn the power off, re-seat the

ERROR

onto a flash memory card.

 

flash memory card and try again.

 

 

2.

Replace the flash memory card

 

 

 

and retry.

 

 

3.

Turn the power off and contact

 

 

 

your Authorized Service

 

 

 

representative.

 

 

 

 

 

 

FORMAT

An error has occurred while formatting a

1.

Turn the power off, re-seat the

ERROR

flash memory card.

 

flash memory card and try again.

 

 

2.

Replace the flash memory card

 

 

 

and retry.

 

 

3.

Turn the power off and contact

 

 

 

your Authorized Service

 

 

 

representative.

 

 

 

 

 

FLASH

No more data can be saved in the flash

Replace the card with a new one

MEMORY FULL

memory card.

and re-send data.

 

 

(Only 1MB and 4 MB cards can be used.)

 

 

 

 

 

COMMUNICATION

A communication error has occurred with

Turn the power off then on again or

ERROR

the host.

press the

RESTART

key.

 

 

Check the program data.

 

 

Call your Authorized Service

 

 

 

representative if necessary.

 

 

 

 

 

 

 

 

 

 

12-2

Page 31
Image 31
Toshiba EM1-33039EE, B-870 SERIES owner manual Excess Head

B-870 SERIES, EM1-33039E, EM1-33039EE specifications

The Toshiba EM1-33039E and EM1-33039EE, along with the B-870 series, represent a significant advancement in thermal transfer printing technology. These products are designed to meet the demanding needs of various industries including food, beverage, electronics, and logistics, ensuring high-quality print capabilities that enhance operational efficiency.

The EM1-33039E and EM1-33039EE models are renowned for their superior printing performance, offering exceptional image clarity and resolution. These printers utilize advanced thermal transfer technology, which allows for the production of durable labels and barcodes that can withstand various environmental conditions. This durability is crucial for products that may be exposed to moisture, abrasion, or chemicals, ensuring that critical information remains legible throughout the product's lifecycle.

One of the noteworthy features of the EM1 series is its user-friendly design. The intuitive interface simplifies operation and setup, making it accessible for users at all skill levels. The EM1-33039EE variant also includes enhanced connectivity options, accommodating modern production environments that require flexibility in communication protocols.

The B-870 series complements the EM1 models with its high-performance thermal label printers. This series is distinguished by its ability to handle a wide range of media types and sizes, providing versatility in printing applications. The B-870 series supports high-speed printing, which is essential for businesses with high-volume label requirements. It also offers upgradeable memory and processing capabilities, allowing companies to future-proof their investments as their printing needs evolve.

Both the EM1 and B-870 series are equipped with advanced sensors that ensure precise media handling and optimal print quality. This integration of technology minimizes waste and reduces operational costs, making these printers cost-effective solutions for businesses.

In summary, Toshiba's EM1-33039E, EM1-33039EE, and B-870 series deliver exceptional features and technologies that cater to a wide array of printing needs. With a focus on durability, user-friendliness, and performance, these printers stand out in the competitive landscape of thermal printing solutions, positioning themselves as reliable partners for industries demanding high-quality labeling and printing solutions.