7.TROUBLESHOOTING |
7. TROUBLESHOOTING
7. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn the power off, unplug the printer, then contact your authorised TOSHIBA TEC representative for assistance.
Problem |
| Check Pint |
| Solution |
The power is not turned | ∙ | Is the power cord plugged in | ∙ | Plug it in correctly. |
on. (Power LED does |
| correctly? |
|
|
not light.) | ∙ | Is the power supplied to the | ∙ If it is not a power failure, check if the | |
|
| AC outlet? |
| power is supplied to the AC outlet with |
|
|
|
| another electric appliance. If not, |
|
|
|
| contact your nearest power company. |
| ∙ | Has the circuit breaker | ∙ | Check the circuit breaker. |
|
| tripped? |
|
|
Receipt paper is not | ∙ | Is the receipt roll loaded | ∙ | Refer to Section 5.3 and load the |
issued. |
| properly? |
| receipt roll properly. |
| ∙ | Does a paper jam error | ∙ | Refer to Section 6.2 and remove the |
|
| occur? |
| jammed paper, and |
|
|
|
| roll. |
No printing is performed | ∙ | Is the interface cable | ∙ | Connect the interface cable correctly. |
though the POWER LED |
| connected correctly? |
|
|
lights. | ∙ | Does the specification of the | ∙ | Use a TOSHIBA |
|
| interface cable meet that of |
| interface cable or an interface cable |
|
| the POS terminal or the |
| which meets the specification of the |
|
| printer? |
| printer. |
Issued receipt paper is | ∙ | Is the print head dirty? | ∙ | Refer to Section 6.1 and clean the |
stained. |
|
|
| print head. |
Irregular print/blurred | ∙ | Is the proper paper used? | ∙ | Refer to Section 2.2 and use the |
|
|
| TOSHIBA TEC specified paper. | |
| ∙ | Is the paper dampened? | ∙ | Do not use dampened paper. |
NOTE: If any problem occurs other than the above, please contact your authorised TOSHIBA TEC representative.
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