4. TROUBLESHOOTING
ENGLISH VERSION
4.1 Troubleshooting Guide
4. TROUBLESHOOTING
WARNING!
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service representative for assistance.
4.1 Troubleshooting Guide
| Symptom |
| Cause | Solutions |
| The power lamp of the |
| The power cord is not connected | Disconnect the power cord from the AC |
| Power Adapter does not |
| to the Power Adapter. | outlet, connect the power cord to the Power |
| light up though the power |
|
| Adapter, then connect it to the AC outlet. |
| cord is plugged in an AC |
|
| （⇒ Section 2.5） |
| outlet. |
| There is a power failure or the | Test the AC outlet with a power cord from |
|
|
| power is not being supplied to | another electric appliance. |
|
|
| the AC outlet. | If power is not being supplied, consult an |
|
|
|
| electrician or your Electricity supplier. |
|
|
| The fuse of the building has | Check the fuse or circuit breaker. |
|
|
| blown or the circuit breaker has |
|
|
|
| tripped. |
|
| The Indicator Lamp does |
| The Power Adapter Connector is | Disconnect the power cord from the AC |
| not light up in green when |
| disconnected from the Power | outlet, insert the Power Adapter Connector |
| the power switch is turned |
| Jack. | into the Power Jack, then connect the power |
| on though the power lamp |
|
| cord to the AC outlet. （⇒ Section 2.5） |
| of the Power Adapter is |
|
|
|
| lit. |
|
|
|
| Media is not issued. |
| The media is not loaded | Reload the media properly. |
|
|
| properly. | （⇒ Section 2.7） |
|
|
| The interface cable is not | Connect the interface cable again. |
|
|
| connected properly. | （⇒ Section 2.4） |
|
|
| The media sensor is dirty. | Clean the media sensor. |
|
|
|
| （⇒ Section 3.1.2） |
| Nothing is printed. |
| The media is not loaded | Reload the media properly. |
|
|
| properly. | （⇒ Section 2.7） |
|
|
| Print data is not sent from the | Send print data. |
|
|
| host computer. |
|
| Poor print |
| TOSHIBA TEC approved media | Replace the media with TOSHIBA TEC |
|
|
| is not used. | approved one. |
|
|
|
|
|
|
|
| The print head is dirty. | Clean the print head. （⇒ Section 3.1.1） |
| Missing dots |
| The print head is dirty. | Clean the print head. |
|
|
|
| （⇒ Section 3.1.1） |
|
|
| The print head elements are | When the missing dots affect printouts, turn |
|
|
| partly broken. | off the printer and contact the nearest |
|
|
|
| TOSHIBA TEC representative to ask for |
|
|
|
| replacement of the print head. |
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