Toshiba B-EV4D SERIES, EO1-33088 owner manual Status Lamp, Symptom, Cause, Solutions, Color

4. TROUBLESHOOTING

ENGLISH VERSION EO1-33088

4.2 Status Lamp

Symptom	Cause	Solutions
Labels are not separated	TOSHIBA TEC approved media	Replace the media with TOSHIBA TEC
from the backing paper	is not used.	approved one.
smoothly. (When the	Label loading method is	Load the label properly. (⇒ Section 2.7)
optional strip unit is	incorrect.
fitted.)
Peel-off issue cannot be	The strip sensor does not work	Fit the Shade Plate supplied with the strip
performed. (When the	due to intense ambient light.	unit.（⇒ Section 2.7）
optional strip unit is
fitted.)
Media cannot be cut	The cuter blade has reached the	Turn off the printer and contact the nearest
cleanly. (When the	end of its useful life.	TOSHIBA TEC representative to ask for
optional cutter unit is		replacement of the cutter unit.
fitted.)

4.2 Status Lamp

Color	Status	Cause	Solutions
Green	Lights up	Stand-by	Normal
Green	Flashing fast	Communicating with a host	Normal
Green	Flashing	Printing is temporarily	Press the [FEED] Button.	Printing is
	slowly	stopped (paused.)	resumed.
Green/Red	Flashing	The print head temperature	Stop printing and allow the print head to cool
	slowly	exceeded the upper limit.	until the indicator lamp lights up in green. If
			the indicator lamp does not light up in green
			or this problem occurs frequently, contact the
			nearest TOSHIBA TEC representative.
Red	Lights up	A communication error	Turn off the power switch and back to on.
		occurred. (Only when the	Or press the [FEED] Button. If this problem
		RS-232C is used.)	frequently occurs, turn off the printer and
			contact the nearest TOSHIBA TEC
			representative.
Red	Flashing fast	A paper jam occurred.	Remove the jammed media, reload the
			media, and press the [FEED] Button.
			（⇒ Section 4.3）
Red	Flashing at	The media is ended.	Load a new media roll and press the [FEED]
	medium speed		Button. （⇒ Section 2.7）
Red	Flashing	An issue or feed was	Close the top cover completely, and press the
	slowly	attempted with the top cover	[FEED] button. Printing is resumed.
		opened.
Orange	Flashing fast	A paper jam occurred din the	Remove the jammed media, reload the
		cutter unit. (Only when the	media, and press the [FEED] Button.
		cutter unit is fitted.)	(⇒ Section 4.3）
None	Unlit	The top cover is open.	Close the top cover completely

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