Toshiba F30 - page 40

2 Troubleshooting Procedures

2-ii [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555)

Contents

Main Toshiba Personal Computer QOSMIO F30 series Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page 1 Hardware Overview 1.3 2.5-inch Hard Disk Drive 1.3 2.5-inch Hard Disk Drive 1-10 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Figure 1-3 2.5-inch HDD Table 1-1 2.5-inch HDD dimensions 1.3 2.5-inch Hard Disk Drive 1 Hardware Overview QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 1-11 Table 1-2 2.5-inch HDD Specifications 1.4 Optical Drive 1.4 Optical Drive 1 Hardware Overview QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 1-13 Table 1-4 DVD Super Multi drive (Double-Layer) specifications 1.5 Keyboard 1.6 TFT Color Display Page 1.7 Power Supply 1 Hardware Overview 1.7 Power Supply 1-18 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table 1-7 Power supply output rating (1/2) Name 1.7 Power Supply 1 Hardware Overview QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 1-19 Table 1-7 Power supply output rating (2/2) Name 1.8 Batteries Page Page 1.9 AC Adapter Page Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting Page Page Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-22 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table 2-4 Debug port (Boot mode) error status (1/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 2-23 Table 2-4 Debug port (Boot mode) error status (2/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-24 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table 2-4 Debug port (Boot mode) error status (3/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 2-25 Table 2-4 Debug port (Boot mode) error status (4/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-26 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table 2-4 Debug port (Boot mode) error status (5/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 2-27 Table 2-4 Debug port (Boot mode) error status (6/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-28 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table 2-4 Debug port (Boot mode) error status (7/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 2-29 Table 2-4 Debug port (Boot mode) error status (8/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-30 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table 2-4 Debug port (Boot mode) error status (9/10) Page Page 2.5 USB FDD Troubleshooting Page Page Page 2.6 2.5 HDD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting Page 2.8 Touch pad Troubleshooting Page 2.9 Display Troubleshooting Page Page 2.10 Optical Disk Drive Troubleshooting 2.11 Modem Troubleshooting Page 2.12 LAN Troubleshooting 2.13 Wireless LAN Troubleshooting Page Page 2.14 Bluetooth Troubleshooting Page Page 2.15 Sound Troubleshooting Page 2.16 TV tuner Troubleshooting 2.17 Bridge media Slot Troubleshooting 2.18 Fingerprint sensor Page Page Page Page Page Page Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page 3 Tests and Diagnostics 3.3 Check of the RAID configuration 3.3 Check of the RAID configuration Following screen is displayed for checking the RAID configuration and specifying a failed drive. 3.3.1 Explanation of the screen display Contents of the screen display are shown below. Page Page Page Page Page Page Page 3.4 Setting of the hardware configuration Page 3.5 Heatrun Test 3.6 Subtest Names 3 Tests and Diagnostics QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 3-19 3.6 Subtest Names 3 Tests and Diagnostics 3.6 Subtest Names 3-20 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table 3-1 Subtest names (2/2) 3.7 System Test Page 3.8 Memory Test 3.9 Keyboard Test 3.10 Display Test Page Page 3.11 Floppy Disk Test Page 3.12 Printer Test Page 3.13 Async Test 3.14 Hard Disk Test Page Page 3.15 Real Timer Test Page 3.16 NDP Test 3.17 Expansion Test Page 3.18 CD-ROM/DVD-ROM Test 3 Tests and Diagnostics 3.19 Error Code and Error Status Names 3-42 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) 3.19 Error Code and Error Status Names 3.19 Error Code and Error Status Names 3 Tests and Diagnostics QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 3-43 Table 3-2 Error codes and error status names (2/3) 3 Tests and Diagnostics 3.19 Error Code and Error Status Names 3-44 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table 3-2 Error codes and error status names (3/3) 3.20 Hard Disk Test Detail Status 3 Tests and Diagnostics 3.20 Hard Disk Test Detail Status 3-46 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Tables 3-4 HDC Error register contents 3.21 ONLY ONE TEST Page Page Page Page Page Page 3.22 Head Cleaning 3.23 Log Utilities Page 3.24 Running Test 3.25 Floppy Disk Drive Utilities Page Page Page Page 3.26 System Configuration Page 3.27 Wireless LAN Test Program (Atheros) Page Page Page Page Page Page 3.28 Wireless LAN Test Program (Intel-made a/b/g) Page Page Page 3.29 Sound/LAN/Modem Test Program Page Page Page 3.30 IEEE 1394 Test Program 3.31 Bluetooth Test program Page Page 3 Tests and Diagnostics 3.31 Bluetooth Test program 3-84 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Page 3 Tests and Diagnostics 3.31 Bluetooth Test program 3-86 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) 3.31 Bluetooth Test program 3 Tests and Diagnostics QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 3-87 3 Tests and Diagnostics 3.31 Bluetooth Test program 3-88 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) 3.31 Bluetooth Test program 3 Tests and Diagnostics QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] 3-89 Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) 3 Tests and Diagnostics 3.31 Bluetooth Test program 3-90 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table 3-8 Common Error code 3.32 SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3.33 Thermal Radiation Control Test Page Page Chapter 4 Contents Page Page Page Page Page 4.1 Overview Page Page Page Page Page Page 4.2 Battery pack Page 4.3 PC card/Bridge media Page 4.4 HDD Page Page Page 4.5 Memory module Page 4.6 Keyboard Page Page 4.7 MDC Page 4.8 Wireless LAN card Page 4.9 Bluetooth module Page 4.10 Cover assembly Page Page Page Page Page 4.11 Touch pad Page Page Page 4.12 LED board Page 4.13 Fingerprint sensor board Page 4.14 Volume board 4.15 Switch membrane Page 4.16 Wireless communication switch 4.17 Optical disk drive Page Page Page 4.18 RTC battery 4.19 Internal microphone 4.20 Jack board 4.21 System board/DC-IN jack Page 4.22 Speaker 4.23 Modem jack/F jack Page 4.24 GPU Fan 4.25 Battery lock/Battery latch Page 4.26 Analog TV tuner 4.27 CPU fan/CPU heat sink/CPU Page Page Page 4.28 GPU heat sink Page 4.29 North bridge heat sink 4.30 PC card slot Page 4.31 LCD unit/FL inverter Page Page Page Page Page Page 4.32 LCD cable Page Page 4.33 Wireless LAN antenna/Bluetooth antenna Page 4.34 Latch assembly 4.35 Display rear cover Page 4.36 Hinge Page 4.37 Fluorescent lamp Page Page Page Page Page Page Page Appendix Contents Page Page Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page Appendices Appendix B Board Layout B-2 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table B-1 System board connectors (front) Page Appendices Appendix B Board Layout B-4 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table B-2 System board ICs and connectors (back) B.3 BC board (FUHBC*) B.4 JK board (FUHJK*) B.5 LE board (FUHLE*) B.6 TP board (FUHTP*) B.7 FS board (FUHFS*) Page Appendix C Pin Assignments Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] C-1 Appendix C Pin Assignment System board (FUHSY*) C.1 CN1410 Memory B Connector (200-pin) Table C-1 Memory B connector (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table C-1 Memory B connector (200-pin) (2/3) Appendix C Pin Assignments Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] C-3 Table C-1 Memory B connector (200-pin) (3/3) Appendices Appendix C Pin Assignments C-4 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) C.2 CN1400 Memory A connector (200-pin) Table C-2 Memory A connector (200-pin) (1/3) Appendix C Pin Assignments Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] C-5 Table C-2 Memory A connector (200-pin) (2/3) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table C-2 Memory A connector (200-pin) (3/3) Appendix C Pin Assignments Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] C-7 C.3 CN1810 ODD I/F connector (50-pin) Table C-3 ODD I/F connector (50-pin) Appendices Appendix C Pin Assignments C-8 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) C.4 CN1850 1st HDD I/F connector (22-pin) Table C-4 1st HDD I/F connector (22-pin) C.5 CN1860 2nd HDD I/F connector (22-pin) Table C-5 2nd HDD I/F connector (22-pin) C.6 CN2110 PC card I/F connector (150-pin) Table C-6 PC card I/F connector (150-pin) (1/3) Appendices Appendix C Pin Assignments C-10 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table C-6 PC card I/F connector (150-pin) (2/3) Appendix C Pin Assignments Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] C-11 Table C-6 PC card I/F connector (150-pin) (3/3) Appendices Appendix C Pin Assignments C-12 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) C.7 IS2101 Bridge media I/F connector (42-pin) Table C-7 Bridge media I/F connector (42-pin) Appendix C Pin Assignments Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] C-13 C.8 CN2400 WW Tuner I/F connector (124-pin) Table C-8 WW Tuner I/F connector (124-pin) (1/2) Appendices Appendix C Pin Assignments C-14 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table C-8 WW Tuner I/F connector (124-pin) (2/2) Appendix C Pin Assignments Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] C-15 C.9 CN2450 BC board I/F connector (8-pin) Table C-9 BC board I/F connector (8-pin) C.10 CN2600 Wireless LAN card I/F connector (52-pin) Table C-10 Wireless LAN card I/F connector (52-pin) (1/2) Appendices Appendix C Pin Assignments C.11 CN3010 MDC I/F connect or (12-pin) Table C-11 MDC I/F connector (12-pin) Appendix C Pin Assignments Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] C-17 C.12 CN3200 Keyboard I/F connector (34-pin) Table C-12 Keyboard I/F connector (34-pin) C.13 CN3201 Touch Pad I/F connector (4-pin) Table C-13 Touch Pad I/F connector (4-pin) C.15 J4100 Network I/F connector (12-pin) Table C-15 Network I/F connector (12-pin) C.16 CN4200 1394 I/F connector (4-pin) Table C-16 1394 I/F connector (4-pin) C.17 CN4400 Bluetooth I/F connector (20-pin) C.18 CN4610 USB I/F connect or Port5/Port7 (8-pin) Table C-18 USB I/F connector Port5/Port7 (8-pin) C.19 CN4611 USB I/F connect or Port0/Port4 (8-pin) Table C-19 USB I/F connector Port0/Port4 (8-pin) Appendices Appendix C Pin Assignments C.20 CN5500 LCD I/F connector (40-pin) Table C-20 LCD I/F connector (40-pin) Appendix C Pin Assignments Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] C-21 C.21 CN5080 RGB I/F connector (15-pin) Table C-21 RGB I/F connector (15-pin) C.22 CN5501 S-video OU T connector (4-pin) Table C-22 S-video OUT connector (4-pin) Page C.28 CN8771 CPU FAN connector (4-pin) C.29 CN8781 VGA FAN connector (4-pin) C.30 CN9500 LE board I/F connector (20-pin) C.31 CN9530 FS board I/F connector (6-pin) C.32 CN6500 JK board I/F connector (20-pin) C.33 CN9650 SW board I/F connector (20-pin) JK board (FUHJK*) C.34 CN6510 System board I/F connector (20-pin) C.35 CN6050 Internal microphone connector (2-pin) C.36 J6051 External microphone connector (6-pin) Appendix C Pin Assignments Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] C-27 C.37 DS6320 Headphone connector (9-pin) Table C-37 Headphone connector (9-pin) C.38 CN9612 TV-in connector (5-pin) Table C-38 TV-in connector (5-pin) C.39 J9614 AV-in connector (12-pin) LE board (FUHLE*) C.40 CN9510 System board I/F connector (20-pin) Table C-40 System board I/F connector (20-pin) TP board (FUHTP*) C.41 CN3250 System board I/F connector (4-pin) C.42 CN3251 Touch pad I/F connector (12-pin) Page Page Page Appendix D Keyboard Scan/Character Codes Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] D-1 Appendix D Keyboard Scan/Character Codes D.1 Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Appendix F Wiring diagrams Appendices Appendix F Wiring Diagrams F.1 RGB Monitor ID Wraparound connector Figure F-1 RGB Monitor ID Wraparound connector (15PIN to 15PIN) F.2 LAN loopback Connector Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures Page Page Page Appendix J Maintenance of TOSHIBA RAID J.1 Outline of Maintenance (Repair) of TOSHIBA RAID J.2 Analysis and handling by Drive Log Page Page Appendix J Maintenance of TOSHIBA RAID Appendices QOSMIO F30 Maintenance Manual (960-555) [CONFIDENTIAL] J-5 Page Page J.3 Operation of Independent utility Page Appendices Appendix J Maintenance of TOSHIBA RAI J-10 [CONFIDENTIAL] QOSMIO F30 Maintenance Manual (960-555)