Troubleshooting

 

 

 

 

 

 

 

Software

The problems may be caused by your software or

 

 

disc. If you cannot load a software package, the

 

 

media may be damaged or the program might be

 

 

corrupted. Try loading another copy of the

 

 

software.

 

 

If an error message appears while you are using a

 

 

software package, check the software

 

 

documentation. These documents usually include

 

 

a problem solving section or a summary of error

 

 

messages.

 

 

Next, check any error messages in the operating

 

 

system documentation.

 

 

 

 

Hardware

If you cannot find a software problem, check your

 

 

hardware.

 

 

First run through the items in the preliminary

 

 

checklist above. If you still cannot correct the

 

 

problem, try to identify the source. The next

 

 

section provides checklists for individual

 

 

components and peripherals.

 

 

 

Hardware and system checklist

This section discusses problems caused by your computer's hardware or attached peripherals. Basic problems may occur in the following areas:

■ System start-up

■ USB

■ Self test

■ Memory expansion

■ Power

■ Sound system

■ Keyboard

■ Monitor

■ LCD panel

■ Modem

■ Hard disk drive

■ LAN

■ DVD-ROM & CD-R/RW drive

■ Wireless LAN

■ DVD Super Multi drive

■ PC Card

■ Pointing device

 

System start-up

When the computer does not start properly, check the following items:

■Self Test

■Power Sources

■Power-on Password

User’s Manual

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