Troubleshooting

CD-RW/DVD-ROM drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

 

You cannot access a

Make sure the drive’s drawer is securely closed.

CD/DVD in the drive

Press gently until it clicks into place.

 

Open the drawer and make sure the CD/DVD is

 

properly seated. It should lie flat with the label

 

facing up.

 

 

A foreign object in the drawer could block laser

 

light from reading the CD/DVD. Make sure there

 

is no obstruction. Remove any foreign object.

 

Check whether the CD/DVD is dirty. If it is, wipe it

 

with a clean cloth dipped in water or a neutral

 

cleaner. Refer to the Media care section in

 

Chapter 4, Operating Basics, for details on

 

cleaning.

 

Some CD/DVDs run

The software or hardware configuration may be

correctly, but others do

causing a problem. Make sure the hardware

not

configuration matches your software’s needs.

 

Check the CD/DVDs documentation.

 

Check the type of CD/DVD you are using. The

 

drive supports:

 

 

DVD-ROM:

DVD-ROM, DVD-Video

 

CD-ROM:

CD-DA, CD-Text, Photo CD

 

 

(single/multi-session),

 

 

CD-ROM Mode 1, Mode 2,

 

 

CD-ROM XA Mode 2 (Form1,

Form2), Enhanced CD

(CD-EXTRA)

Recordable CD: CD-R, CD-RW

Check the region code on the DVD. It must match that on the DVD-ROM & CD-R/RW drive. Region codes are listed in the Region codes for DVD drive and media section in Chapter 2, The Grand Tour.

User’s Manual

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