Troubleshooting
For more information, refer to Chapter 4, Operating Basics.
Problem | Procedure |
|
You cannot access a | Make sure the drive’s drawer is securely closed. | |
CD/DVD in the drive | Press gently until it clicks into place. | |
| Open the drawer and make sure the CD/DVD is | |
| properly seated. It should lie flat with the label | |
| facing up. |
|
| A foreign object in the drawer could block laser | |
| light from reading the CD/DVD. Make sure there | |
| is no obstruction. Remove any foreign object. | |
| Check whether the CD/DVD is dirty. If it is, wipe it | |
| with a clean cloth dipped in water or a neutral | |
| cleaner. Refer to the Media care section in | |
| Chapter 4, Operating Basics, for details on | |
| cleaning. |
|
Some CD/DVDs run | The software or hardware configuration may be | |
correctly, but others do | causing a problem. Make sure the hardware | |
not | configuration matches your software’s needs. | |
| Check the CD/DVDs documentation. | |
| Check the type of CD/DVD you are using. The | |
| drive supports: |
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| ||
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Form2), Enhanced CD
Recordable CD:
Check the region code on the DVD. It must match that on the
User’s Manual |