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| Troubleshooting |
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| Problem | Procedure |
| Cannot write correctly | If you have trouble writing, make sure you are |
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| observing the following precautions: |
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| ■ Use only media recommended by TOSHIBA. |
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| ■ Do not use the mouse or keyboard during |
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| writing. |
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| ■ Use only the software supplied with the |
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| computer for recording. |
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| ■ Do not run or start other software during |
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| writing. |
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| ■ Do not jar the computer during writing. |
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| ■ Do not connect/disconnect external devices |
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| or install/remove internal cards during writing. |
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| If problems persist, contact your dealer. |
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DVD Super Multi drive (Supporting DVD±R Double Layer)
For more information, refer to Chapter 4, Operating Basics.
Problem | Procedure |
You cannot access a | Make sure the drive's drawer is securely closed. |
CD/DVD in the drive | Press gently until it clicks into place. |
| Open the drawer and make sure the CD/DVD is |
| properly seated. It should lie flat with the label |
| facing up. |
| A foreign object in the drawer could block laser |
| light from reading the CD/DVD. Make sure there |
| is no obstruction. Remove any foreign object. |
| Check whether the CD/DVD is dirty. If it is, wipe it |
| with a clean cloth dipped in water or a neutral |
| cleaner. Refer to the Media care section in |
| Chapter 4, Operating Basics, for details on |
| cleaning. |
User’s Manual |