Troubleshooting

ProblemProcedure

If you are using an operating system that does not support USB, you are still able to use a USB mouse and/or USB keyboard by setting the

Legacy USB Support option within theTOSHIBA HW Setup utility to Enabled.

If you are still unable to resolve the problem, contact your reseller, dealer or service provider.

eSATA device

In addition to the information in this section, please also refer to the documentation supplied with your eSATA device.

Problem

Procedure

eSATA device doesRemove the eSATA device from the computer

not work

and then reconnect it to a free port it in order to

 

ensure it is firmly attached.

 

A connected eSATA device may not be

 

recognized if it is connected to the computer's

 

eSATA/USB combo port while the computer is in

 

Sleep Mode or Hibernation Mode. If this occurs,

 

disconnect the eSATA device and then reconnect

 

the device while the computer is turned on.

 

 

 

Ensure that any required eSATA device drivers

 

are properly installed - to achieve this you should

 

refer to both the device documentation and the

 

operating system documentation.

 

If you are still unable to resolve the problem,

 

contact your reseller, dealer or service provider.

 

 

Sound system

In addition to the information in this section, please also refer to the documentation supplied with your audio device.

Problem

Procedure

No sound is heardAdjust the volume.

 

To increase the volume click the volume up

 

button, and to decrease it click the volume down

 

button.

 

 

 

Check the software volume settings.

 

 

 

Please check to see if Mute is turned to Off

 

 

 

Check to make sure the headphone connection

 

is secure.

 

 

User’s Manual

8-15