Troubleshooting

Check the type of CD/DVD you are using. The drive supports:

DVD-ROM: DVD-ROM, DVD-Video

CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), Addressing Method 2

Recordable DVD: DVD-R/-R DL, DVD+R/+R DL, DVD-RW, DVD+RW, DVD-RAM

Check the region code on the DVD. It must match that on the DVD Super Multi drive. Region codes are listed in the Optical disc drives section in Chapter 2, The Grand Tour.

BD drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

You cannot access

Make sure the drive’s disc tray is securely

a CD/DVD/BD in the

closed.

Press gently until it clicks into place.

drive

 

 

 

 

Open the disc tray and make sure the

 

CD/DVD/BD is properly seated. It should lie flat

 

with the label facing up.

 

 

 

A foreign object in the disc tray could block laser

 

light from reading the CD/DVD/BD. Make sure

 

there is no obstruction. Remove any foreign

 

object.

 

 

 

Check whether the CD/DVD/BD is dirty. If it is,

 

wipe it with a clean cloth dipped in water or a

 

neutral cleaner. Refer to the Media care section

 

in Chapter 4 for details on cleaning.

 

 

Some CD/DVD/BDs run

The software or hardware configuration may be

correctly, but others do

causing a problem. Make sure the hardware

not

configuration matches your software’s needs.

 

Check the CD/DVD/BDs documentation.

User’s Manual

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