Troubleshooting

Problem

Procedure

 

Check whether the battery is hot or cold to the

 

touch - if so, it will not charge properly and should

 

be allowed to reach room temperature before

 

you try again.

 

 

 

Unplug the AC adaptor and remove the battery to

 

make sure its connecting terminals are clean - if

 

necessary wipe them with a soft dry cloth lightly

 

dipped in alcohol.

 

Connect the AC adaptor and replace the battery,

 

taking care to ensure that it is securely seated in

 

the computer.

 

Check the Battery indicator - if it does not glow,

 

allow the computer to charge the battery for at

 

least twenty minutes. If the Battery indicator

 

starts to glow after this period, allow the battery

 

to continue to charge for at least another twenty

 

minutes before turning on the computer.

 

However, if the indicator still does not glow, the

 

battery may be at the end of its operating life and

 

should be replaced. However, if you do not

 

believe the battery is at the end of its operating

 

life, you should speak to your reseller, dealer or

 

service provider.

 

 

Battery doesn’t power

If you frequently recharge a partially charged

the computer as long as

battery, the battery might not charge to its full

expected

potential - in these instances you should fully

 

discharge the battery and then attempt to charge

 

it again.

 

 

 

Check the Power saver option under Select a

 

power plan in the Power Options.

 

 

User’s Manual

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