Troubleshooting

Problem

Procedure

Cannot write correctly

If you have trouble writing, make sure you are

 

observing the following precautions:

 

■ Use only media recommended by TOSHIBA.

 

■ Do not use the mouse or keyboard during

 

writing.

 

■ Use only the software supplied with the

 

computer for recording.

 

■ Do not run or start other software during

 

writing.

 

■ Do not jar the computer during writing.

 

■ Do not connect/disconnect external devices

 

or install/remove internal cards during writing.

 

If problems persist, contact your dealer.

 

 

DVD Super Multi drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

You cannot access

Make sure the drive’s disc tray is securely

a CD/DVD in the drive

closed.

 

Press gently until it clicks into place.

 

Check whether the drive power is on. If the

 

power is off, click on the optical media drive icon

 

in the task tray and turn on the power.

 

 

 

Open the disc tray and make sure the CD/DVD is

 

properly seated. It should lie flat with the label

 

facing up.

 

 

 

A foreign object in the disc tray could block laser

 

light from reading the CD/DVD. Make sure there

 

is no obstruction. Remove any foreign object.

 

 

 

Check whether the CD/DVD is dirty. If it is, wipe it

 

with a clean cloth dipped in water or a neutral

 

cleaner. Refer to the Media care section in

 

Chapter 4 for details on cleaning.

 

 

Some CD/DVDs run

The software or hardware configuration may be

correctly, but others do

causing a problem. Make sure the hardware

not

configuration matches your software’s needs.

 

Check the CD/DVD’s documentation.

9-10

User’s Manual