Toshiba MAS, MICROMAS Direct Transfer to Voice Mailbox, Voice Mail Conference

Using Stratagy ES with a Strata CIX

Direct Transfer to Voice Mailbox

92 Stratagy ES User Guide 07/09

Direct Transfer to Voice Mailbox

An internal user on the Strata CIX/CTX can transfer a call directly to another person’s

voice mailbox without waiting for the call to forward from the called party’s telephone.

The voice mailbox does not even need to be associated with an active telephone in the

Strata CIX/CTX.

Direct Transfer to Voice Mail simplifies getting a call for a busy or absent employee to

his/her mailbox. It eliminates the need for the caller to enter the desired mailbox

number after being connected to the voice mail system.

 To transfer a call directly to Voice Mail (VM)

1. While on a call, press Cnf/Trn. You hear feature dial tone.

2. Press Direct Transfer to VM or enter #407. You hear entry tone.

3. Enter the VM mailbox number (usually the same as the extension number), then

press #. The call transfers immediately and your extension becomes idle. The

transferred party hears the greeting associated with the specified mailbox and can

then leave a message.

Note See Strata CIX and CTX IPT/DKT Telephone User Guide for information on

programming this feature on your phone.

Voice Mail Conference

Voice Mail ports may be included in conference calls. This enables all members of the

conference to listen to and play voice mail messages.

Contents

Main Publication Information Publication Information Copyright 2005 ~ 2009 Trademarks TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS) Telecommunication Systems Division License Agreement Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS Contents Introduction Chapter 1 The Grand Tour ii Chapter 2 Getting Started Chapter 3 Play Messages Chapter 4 Send Messages Chapter 5 Manage Mailbox Appendix A Using Stratagy ES with a Strata CIX Appendix B Fax Printer Driver iv Appendix C Automatic Speech Recognition Appendix D Unified Messaging (UM) with Stratagy View Appendix E Unified Messaging (UM) with Outlook Integration Appendix F Unified Messaging with IP Integration Page Page Introduction Organization Conventions Action/Response Table Related Documents/Media The Grand Tour 1 2 Overview The Grand Tour Overview Figure 1 StratagyES Main Menu M MESSAGES Retrieve and Listen to Features to Personalize Your Mailbox Message Folders Single Message Folder Dual Message Folders 6 Multiple Message Folders Page 8 Message Types Forwarded Message Reply Message Fax Message E-mail Message 10 Greetings Personal System Busy Special Delivery Options Urgent Private Return Receipt Future Delivery Message Destination Selections Personal Distribution Lists System Distribution Lists Directory 14 User Options User Prompts Page Getting Started 2 User Tutorial 18 Step 1: Access Your Mailbox Page 20 Step 2: Record Your Name * Step 3: Record Your Personal Greeting * 22 Step 4: Change Your Security Code Step 5: Exit Your Mailbox or User Mode Play Messages 3 24 Access Messages * * Playback Controls * Play Messages 26 Play Messages Play Messages 1 to play messages. Page 28 * Special Functions * 30 Page 32 Retrieve and Listen to E-mail Messages 34 * Page Send Messages 4 38 Recording Controls 4Pause/Resume (toggle or 30 seconds) #End Recording Send Messages Send a Message Send a Message 40 Page 42 * ** Forward a Message 44 * ** 46 Reply to Current Message * ** 48 Special Delivery Options Future Delivery 50 Send a Direct Fax Page Page Manage Mailbox 5 54 Change Greeting Create or Record Over a Personal Greeting 56 Select a Personal Greeting 58 Review a Personal Greeting Change User Options 60 Change Do Not Disturb (DND) Setting Change Call Screening Setting 62 Change Security Code Select Busy Greeting 64 Create or Record Over Busy Greeting Page 66 Record Your Name Page 68 Change Message Notification Page Manage Mailbox 70 Change User Options Set Automatic Message Copy Page 72 Review Option Settings * 74 Manage Personal Distribution Lists Page 76 Manage Guest Mailboxes Use Guest Mailboxes 78 Manage Personal Folders Page 80 Using Stratagy ES with a Strata CIX A Call Forward 82 Message Waiting Responding to a Lit Msg LED 84 Turning On/Off Message Waiting LED on Another Extension CIX Proprietary Integration Soft Key Control of Voice Mail Page 86 Page 88 Page 90 Call Record to Stratagy ES Page 92 Direct Transfer to Voice Mailbox Voice Mail Conference Fax Printer Driver B 94 Configure/Personalize Fax Printer Driver Page 96 Use Fax Printer Driver 98 SES Fax Client Screen Fax Printer Driver 100 BUTTON DESCRIPTION Schedule Fax for Future Delivery Page Automatic Speech Recognition C 104 Reach Destination Access Your Mailbox Send a Message Page Page 108 Stratagy View Page Configuration Unified Messaging (UM) with Stratagy View PARAMETERS DESCRIPTION Unified Messaging (UM) with Stratagy View 112 Log In PARAMETERS DESCRIPTION Player Window Page Message List Page Page 118 Address Book Advanced Utilities Page Unified Messaging (UM) with Outlook Integration E Unified Messaging (UM) with Outlook Integration 122 StratagyES Message Window Stratagy ES Message Window Figure 6 Stratagy ES Message Window Unified Messaging (UM) with Outlook Integration BUTTON DESCRIPTION 124 Address Book Feature Update Stratagy ES Address Book Manually Update Stratagy ES Address Book Automatically Using UM Feature Step 1: Configure Your Computer for UM 126 Step 2: View Message Log 128 Step 3: Select Message Voice Mail Options Play Voice Message Reply to Voice Message 130 Forward Voice Message Send Voice Message View Fax Page Page 134 Configure Windows for Stratagy ES Codec Check Codec is Installed on PC Configure Windows 136 Record Stratagy ES Voice Messages (using Windows Sound Recorder) Send .WAV File as Voice Message Page Remote User Password Administration for TTS G 140 Set Remote User Password Glossary This glossary defines frequently-used Stratagy ES voice processing system features and functions. 142 Page 144 Index A B C D E F G L M N P 148 R S T U V