Toshiba PSA20 Printer

User's Manual

TROUBLESHOOTING

9-24

Printer

Refer also to the Parallel printer section in Chapter 8, Optional Devices, and to

the troubleshooting and other relevant sections in your printer and software

documentation.

Problem Procedure

Printer does not Check that the printer is connected to an electric

turn on. outlet. Make sure the outlet is supplying power

by plugging in an appliance.

Computer/printer Make sure the printer is turned on and is

do not communicate online (ready to use).

Inspect the cable connecting the printer to the

computer for damage. Make sure it is securely

connected.

A parallel printer connects to the parallel port.

Make sure the port is configured correctly. Refer

to Chapter 7,

HW Setup and Passwords

Make sure your software is configured to recog-

nize the printer. Check your printer and software

documentation.

Printer error Check your printer documentation.

If problems persist, contact your dealer.

Contents

Main Copyright Disclaimer Trademarks FCC information Satellite A20 PSA20 FCC notice "Declaration of Conformity Information" FCC conditions EU Declaration of Conformity information VCCI Class B Information Modem warning notice Conformity Statement Network Compatibility Statement Japan regulations Region selection Redial Pursuant to FCC CFR 47, Part 68: Type of service Telephone company procedures If problems arise Disconnection Fax branding Instructions for IC CS-03 certified equipment 1 2 3 Notes for Users in Australia and New Zealand Modem warning notice for Australia Notes for use of this device in New Zealand Page General conditions Optical disc drive safety instructions CD-RW/DVD-ROM drives TEAC DW-224E Panasonic UJDA740/750 TOSHIBA SD-R2412 DVD-R/-RW drives TOSHIBA SD-R6012/611 DVD Multi drives Panasonic UJ-810/811 TEAC DV-W22E International precautions Page Table of Contents Preface General Precautions Chapter 1 Introduction Chapter 2 The Grand Tour Chapter 3 Getting Started Chapter 4 Operating Basics Page Chapter 5 The Keyboard Chapter 6 Power Chapter 7 HW Setup and Passwords Chapter 8 Optional Devices Chapter 9 Troubleshooting Appendixes Glossary Index Preface Manual contents Conventions Conventions Abbreviations Icons Keys Key operation Display Messages General Precautions Stress injury Heat injury Pressure or impact damage PC card overheating Mobile phone Central Processing Unit (CPU) Performance Chapter 1 Introduction Equipment checklist Hardware Software Documentation Features Processor Memory Power Disks Features Display Keyboard Pointing device Ports Slots Features Multimedia Communications Security Software Special features Special features Page Utilities Utilities Options Chapter 2 The Grand Tour Front with the display closed Left side Right side Right side Back side LAN (GREEN)EXTERNAL MONITOR P DC IN 15V LAN Back side Underside B BATTERY SAFETY LOCK BATTERY RELEASE LATCH CPU COOLING FAN WITH AIR FILTER Front with the display open Front with the display open System indicators System indicators 2-10 Keyboard indicators USB diskette drive USB diskette drive Optical media drives Region codes for DVD drives and media Writable discs CDs DVDs Formats CD-RW/DVD-ROM drive DVD-R/-RW drive DVD Multi drive Universal AC adaptor Universal AC adaptor Page Chapter 3 Getting Started Setting up your work space General conditions Placement of the computer Seating and posture Setting up your work space Lighting Work habits Connecting the universal AC adaptor Connecting the universal AC adaptor Opening the display Turning on the power Starting up for the first time Turning off the power Shut Down mode (Boot mode) Hibernation mode Benefits of hibernation Starting Hibernation Automatic Hibernation Data save in hibernation mode Standby mode Benefits of standby Executing standby Standby limitations Restarting the computer Restoring the preinstalled software from the Product Recovery CD-ROM Chapter 4 Operating Basics Touch Pad Using the USB diskette drive Connecting 3 1/2" diskette drive Disconnecting 3 1/2" diskette drive Using optical media drives Using optical media drives Loading discs Page Page Using optical disc drives Removing discs Audio/Video controls Mode Control button Controls for CD/DVD and Digital Audio Next and Previous buttons Audio/Video controls Play/Pause and Stop buttons Writing CDs on CD-RW/DVD-ROM drive Before writing or rewriting When writing or rewriting Writing CDs on CD-RW/DVD-ROM drive Writing CD/DVDs on DVD-R/-RW drive Important message Writing CD/DVDs on DVD Multi drive Important message 4-14 Read/write function chart 4-14 Page Before writing or rewriting When writing or rewriting Dragn Drop CD+DVD Data verification Video (DVD-R/-RW/-RAM) Page Media care CD/DVDs Diskettes Modem Modem Region selection Properties menu Setting Modem Selection Modem Dialing Properties Connecting Disconnecting Wireless LAN Supported features Security Wireless LAN Wireless communication switch Wireless communication indicator LAN Connecting LAN cable LAN Disconnecting LAN cable Cleaning the computer Moving the computer Heat dispersal Heat dispersal Page Chapter 5 The Keyboard Typewriter keys 5-2 F1 F12 function keys Figure 5-1 A 101-key enhanced keyboard layout + ^ \ Soft keys: Fn key combinations Hot keys Soft keys: Fn key combinations Fn Sticky key Windows special keys Keypad overlay Keypad overlay Turning on the overlays Arrow mode Temporarily using normal keyboard (overlay on) Temporarily using overlay (overlay off) Generating ASCII characters Temporarily changing modes Generating ASCII characters Page Chapter 6 Power Power conditions Power indicators Battery indicator DC IN indicator Battery types Power indicator Battery types Battery pack Real Time Clock battery Care and use of the battery pack Safety precautions Danger Warning Caution Note Charging the batteries Procedures Time Battery charging notice Monitoring battery capacity Maximizing battery operating time Retaining data with power off Extending battery life Replacing the battery pack Removing the battery pack Installing the battery pack Replacing the battery pack Page Starting the computer by password Power-up modes Power-up modes Windows utilities Hot keys Page Chapter 7 HW Setup and Passwords Accessing HW Setup HW Setup window General Setup Password User Password Page Key FD Device Config Device Configuration Parallel/Printer Parallel Port Mode Display Boot Priority Boot Priority Options HDD Priority Options Network Boot Protocol Keyboard Wake-up on Keyboard USB USB KB/Mouse Legacy Emulation USB-FDD Legacy Emulation Supervisor password Page Chapter 8 Optional Devices Cards/memory Power devices Peripheral devices Other PC cards Inserting a PC card Removing a PC card PC cards SD cards Inserting an SD card SD cards Removing an SD card SD card care Memory expansion Installing memory module Page Page Page Removing memory module Page Battery pack (Black) External monitor Universal AC adaptor USB FDD kit External monitor TV Connecting a TV Changing the resolution Page Parallel printer Security lock Security lock Page Chapter 9 Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test Power Overheating power down AC power Battery RTC Battery Password Keyboard LCD panel Hard disk drive Boot Priority HW Setup and Passwords CD-RW/DVD-ROM drive DVD-R/-RW drive Page DVD Multi drive Page Diskette drive SD card PC card Infrared port Pointing device Touch Pad USB mouse USB Memory expansion Sound system Monitor Modem Phone and Modem S-registers LAN Wireless LAN TV output signal Printer HW Setup and Passwords TOSHIBA support Before you call Where to write TOSHIBA support Page APPENDIX A Appendix A Specifications Environmental Requirements Power Requirements APPENDIX A Built-in Modem Appendix B Display Controller and Modes Display controller Video modes B-3 Table1 Video modes (VGA) continued B-4 Table 2 Video modes (XGA) B-5 Table 2 Video modes (XGA) continued B-6 Table 3 Video modes (Super XGA+) B-7 Table 3 Video modes (Super XGA+) continued Page Appendix C AT Commands +++ Escape sequence A/ Repeat last command A Answer command Bn Communication standard setting Dn Dial En Echo command Hn Hook control In Request ID information Ln Monitor speaker volume Mn Monitor speaker mode Nn Modulation handshake On Return online to data mode P Select pulse dialing Qn Result code control T Select tone dialing Vn DCE response format Xn Result code selection, call progress monitoring Dial tone detect Busy tone detect Zn Recall stored profile &Cn Data Carrier Detect (DCD) control &Dn DTR control &F Load factory settings &Gn V.22bis guard tone control &Kn Local flow control selection &Pn Select Pulse Dial Make/Break Ratio (WW) &Tn Self-test commands &V Display Current Configuration &W Store current configuration &Zn=x Store telephone number \Nn Error control mode selection \Qn Local flow control selection \Vn Protocol result code %B View numbers in blacklist %Cn Data compression control Appendix D S-registers S-register values S0 Auto answer ring number S1 Ring counter S2 AT escape character (user defined) S3 Command line termination character (user defined) S4 Response formatting character (user defined) S5 Command line editing character (user defined) S6 Wait before dialing S7 Connection completion time-out S8 Comma pause time S11 DTMF dialing speed S12 Escape guard time S37 Dial line rate AT command set result codes Page Page Appendix E V.90 V.90 mode E-2 Table E-1 Result codes for a V.90 connection No. Result code Description AT Command Appendix E Page A Appendix F Internal Modem Guide Installing the internal modem Installing the modem board and jack APPENDIX F Removing the internal modem Appendix G Wireless LAN Card specifications Radio characteristics Supported frequency sub-bands Appendix G Page A Appendix H AC Power Cord and Connectors Page Page APPENDIX I Configurations I-2 APPENDIX I Glossary Abbreviations A adaptor B cache memory C capacity D dialog box E disk drive F hardware G H I hertz K M monitor L O P motherboard N prompt S Radio frequency interference (RFI) shield R T write protection U V W Page Index D A B C E F G H I K L M N O R S T U V W