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Others
Before Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptoms and correction
Symptom | Cause | Correction | Page |
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No power. | • The AC adapter or power plug is | • Connect the AC adapter or power plug | 18 |
| disconnected. | securely. |
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| • The battery pack has been removed. | • Install the battery pack. | 85 |
| • Battery empty. | • | 85 |
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The player turned off by itself. | • The automatic power off function turned | • Press the PLAY button. | 23 |
| the unit off. |
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No picture. | • The connected TV is not set to receive | • Select the appropriate video input mode | 20 |
| DVD signal output. | on the TV so the picture from the player |
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| appears on the TV screen. |
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| • The output signal is set to the External | • Set the output signal properly. | 23 |
| Screen mode. |
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No sound. | • The equipment connected via the audio/ | • Select the correct input mode of the | 78, 79 |
| video cable is not set to receive DVD | audio receiver so you can listen to the |
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| signal output. | sound from the player. |
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| • The volume is too low. | • Adjust the volume by volume buttons. | 22 |
| • The audio receiver or TV is turned off. | • Turn on the equipment connected with | 78 – 84 |
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| the audio/video cable. |
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| • The setting of output sound format is | • Select the proper audio setting. | 48, 66 |
| incorrect. |
| 69 |
The playback picture has | • The disc is dirty. | • Eject the disc and clean it. | 8 |
occasional distortion. | • Player is in fast forward or fast reverse | • Sometimes a small amount of picture | – |
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| mode. | distortion may appear. This is not a |
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| malfunction. |
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| • The main unit was moved or given a | • Vibrating or shaking the unit during | – |
| shock. | playback may produce distortion. This is |
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| not a malfunction. If not restored to usual |
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| status, stop playback and start again. |
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| • The disc is not set firmly. | • Remove the disc and set it again. | 20 |
Brightness is unstable or | • The effect of copy protection. | • Connect the player directly to the TV. | 78 |
noises are present in the |
| Avoid connecting the player to a VCR or |
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playback pictures. |
| TV/VCR combination. |
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The player does not start | • No disc is inserted. | • Insert a disc. | 20 |
playback. | • An unplayable disc is inserted. | • Insert a playable disc. (Check the disc | 10 |
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| type, color system and region number.) |
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| • The disc is inserted upside down. | • Insert the disc with the playback side | 20 |
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| down. |
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| • The disc is not inserted securely. | • Insert the disc securely in the disc holder. | 20 |
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| • The disc is dirty. | • Clean the disc. | 8 |
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| • The parental lock function is set. | • Cancel the parental lock function or | 72 |
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| change the parental lock level. |
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Playback does not follow the | • It is in the repeat playback mode, memory | • These operations may prevent a proper | – |
course of the disc’s program. | playback, etc. | progression of the contents. |
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Buttons do not work. | • Power supply fluctuations or other | • Turn the power on or off with the | – |
| abnormalities such as static electricity may | POWER button. Or disconnect the power |
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| interrupt correct operation. | plug and insert it into the wall outlet |
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| again. |
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The remote control does not | • The remote control is not pointed at the | • Point the remote control at the remote | 17 |
work properly. | remote sensor of the player. | sensor of the player. |
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| • The remote control is too far from the | • Operate the remote control within about | 17 |
| player. | 3 m. |
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| • The batteries in the remote control are | • Replace the batteries with new ones. | 17 |
| exhausted. |
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