Satellite U500/U500D, Satellite Pro U500/U500D

Software The problems may be caused by your software or disc. If you cannot load a software package, the media may be damaged or the program might be corrupted. Try loading another copy of the software.

If an error message appears while you are using a software package, check the software documentation. These documents usually include a problem solving section or a summary of error messages.

Next, check any error messages in the operating system documentation.

Hardware If you cannot find a software problem, check your hardware.

First run through the items in the preliminary checklist above. If you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals.

Before using a peripheral device or application software that is not an authorized Toshiba part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:

■ System start-up

■ Fingerprint Sensor

■ Self test

■ USB device

■ Power

■ eSATA device

■ Password

■ Additional memory module

■ Keyboard

■ Sound system

■ Internal display panel

■ Volume control dial

■ Hard disk drive

■ External monitor

■ DVD Super Multi Double Layer drive

■ Modem

■ USB floppy diskette drive

■ LAN

■ ExpressCard

■ Wireless LAN

■ SD/SDHC memory card

■ Bluetooth

■ Pointing Device

■ Recovery Discs

User’s Manual

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