Satellite U500/U500D, Satellite Pro U500/U500D

Recovery Discs

Problem

Procedure

The following

You will see this message if you have previously

message appears

chosen to remove the partition and are trying to

when executing

create “Recovery Media”. When there is no

Recovery Media

recovery partition, the Recovery Media Creator

Creator.

cannot make Recovery Media. However, if you

“The Recovery Media

have already created a “Recovery Media”, you

can use it to restore the recovery partition.

Creator can not be

launched because

Simply follow the instructions in “Restoring the

there is no recovery

preinstall software from your creating Recovery

partition.”

Media” section in this manual. You will be directed

 

to select “Restore Original Factory Image” from

 

the drop-down menu. If you have not created

 

“Recovery Media”, please contact TOSHIBA

 

support for assistance.

 

 

DVD Super Multi Double Layer drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

You cannot access a

Make sure the drive’s drawer is securely closed.

CD/DVD in the drive

Press gently until it clicks into place.

 

 

 

Open the drawer and make sure the CD/DVD is

 

properly seated. It should lie flat with the label

 

facing up.

 

 

 

A foreign object in the drawer could block laser

 

light from reading the CD/DVD. Make sure there is

 

no obstruction. Remove any foreign object.

 

 

 

Check whether the CD/DVD is dirty. If it is, wipe it

 

with a clean cloth dipped in water or a neutral

 

cleaner. Refer to the Media care section in

 

Chapter 4, Operating Basics, for details on

 

cleaning.

 

 

9-10

User’s Manual