Satellite U500/U500D, Satellite Pro U500/U500D

Fingerprint Sensor

Problem

Procedure

Reading of the

Please try again using the correct posture. Refer

fingerprint was not

to Using the fingerprint sensor in Chapter 4,

successful

Operating Basics.

 

Try the recognition process again using another

 

enrolled finger.

 

 

The fingerprint cannot

Try the recognition process again using another

be read due to injuries

enrolled finger.

to the finger

If fingerprints from all the enrolled fingers cannot

 

be read, please logon by using the keyboard to

 

input the password for the time being.

 

If problems persist, contact your dealer.

 

 

Fingerprint Pre-OS

Please use TOSHIBA HW Setup to register the

feature or Single Sign

User Password if it was not registered.

On feature cannot be

 

enabled

 

 

 

Fingerprint Pre-OS

Make sure you have an enrolled fingerprint in your

feature does not work

Windows® account.

 

Set the User Password by using TOSHIBA HW

 

Setup and restart the system.

 

Make sure place a checkmark in “Enable Pre-OS

 

Fingerprint Authentication” on the TrueSuite

 

Access Manager setting.

 

 

ExpressCard

Refer also to Chapter 8, Optional Devices.

Problem

Procedure

ExpressCard error

Reseat the ExpressCard to make sure it is firmly

occurs

connected.

 

 

 

Make sure the connection between the external

 

device and the card is firm.

 

 

 

Check the card’s documentation.

 

If problems persist, contact your dealer.

 

 

9-20

User’s Manual