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Troubleshooting Procedures
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]
2-1
Chapter 2
Troubleshooting Procedures
Contents
Main
Toshiba Personal Computer PORTEGE Z830 Satellite Z830 Maintenance Manual
TOSHIBA CORPORATION
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Preface
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Table of Contents
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Chapter 1 Contents
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1.1 Features
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1.3 3.5-inch Floppy Disk Drive (USB External)
1.4 mSATA SSD
1.5 Keyboard
1.6 TFT Color Display
1.7 Power Supply
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1.8 Batteries
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1.9 AC Adapter
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Chapter 2 Contents
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2.1 Troubleshooting
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2.2 Troubleshooting Flowchart
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2.3 Power Supply Troubleshooting
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2.4 System Board Troubleshooting
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Troubleshooting Procedures
Table 2-4 Debug port error status (2/2)
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2.5 USB FDD Troubleshooting
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Procedures and perform the following checks.
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2.6 mSATA SSD Troubleshooting
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2.7 Keyboard Troubleshooting
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2.8 Touch pad Troubleshooting
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2.9 Display Troubleshooting
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2.10 LAN Troubleshooting
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2.11 Wireless LAN or Wireless LAN +Bluetooth Troubleshooting
In addition, the antenna used by Wireless LAN and Bluetooth function is common use.
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2.12 Sound Troubleshooting
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2.13 SD Card Slot Troubleshooting
2.14 Fingerprint sensor Troubleshooting
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2.15 Web camera Troubleshooting
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2.16 3G Troubleshooting
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2.17 HDMI Troubleshooting
Connecting the HDMI out port
Settings for display video on HDMI
Select HD Format
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Chapter 3 Contents
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3.1 The Diagnostic Test
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3.2 Executing the Diagnostic Test
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3.3 Setting of the hardware configuration
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3.4 Heatrun Test
Tests and Diagnostics
3-20 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
3.5 Subtest Names
Tests and Diagnostics
Table 3-1 Subtest names (2/2)
3.6 System Test
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3.7 Keyboard Test
3.8 Display Test
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3.9 Floppy Disk Test
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3.10 Printer Test
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3.11 Async Test
3.12 Hard Disk Test
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3.14 Real Timer Test
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3.15 NDP Test
3.16 Expansion Test
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3.17 CD-ROM/DVD-ROM Test
Tests and Diagnostics
3.18 Error Code and Error Status Names
Tests and Diagnostics
3-44 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
Table 3-2 Error codes and error status names (2/3)
Tests and Diagnostics
Table 3-2 Error codes and error status names (3/3)
3.19 Hard Disk Test Detail Status
Tests and Diagnostics
Table 3-4 HDC Error register contents
3.20 ONLY ONE TEST
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3.21 Head Cleaning
3.22 Log Utilities
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3.23 Running Test
3.24 Floppy Disk Drive Utilities
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3.25 System Configuration
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3.26 Wireless LAN Test Program (Atheros)
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3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC)
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3.28 Wireless LAN Test Program on DUT PC (Intel-made)
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3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program
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3.30 Sound Test program
3.31 SETUP
Main menu
Security menu
Power Management menu
Advanced menu
Exit menu
Main menu screen
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3.32 Maintenance (WinPE&FreeDos) Test Program Operation
3.33 . Starting TOSHIBA Test & Diagnostic
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3.34 . Windows PE T&D
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3.35 DOS T&D
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3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information
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3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information
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Chapter 4 Contents
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4.1 Overview
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4.1 Overview 4 Replacement Procedures
The main parts in this manual are indicated in the part list by the following names.
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4.2 Bridge media (SD Card/MultiMedia Card)/SIM card
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4.3 Battery pack
4 Replacement Procedures 4.3 Battery pack
Figure 4-4 Removing the battery pack (1)
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4.4 Memory module
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4.5 SSD
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4.6 RTC battery/LN board/3G card
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4.7 DC fan
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4.8 Fin
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4.9 System board/Wireless LAN card
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4.10 Speaker
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4.11 Touch pad/Fingerprint sensor board
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4.12 Keyboard
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4.13 Cover assembly/LCD assembly
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4.15 Wireless LAN antenna/3G antenna/Camera module
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4.16 Hinge
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Appendix Contents
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Appendix A Handling the LCD Module
Precautions for handling the LCD module
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Appendix B Board Layout
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Table B-2 System board (FALZSY*) connectors and ICs (back)
Appendices Appendix B Board Layout
B.3 LAN/3G/USB 3.0 board (FALZLN*) View:
Figure B-3 LAN/3G/USB 3.0 board (FALZLN*) layout (front/back)
Table B-3 LAN/3G/USB 3.0 board (FALZLN*) connector (back)
Appendices Appendix B Board Layout
B.4 Touch Pad/LED board (FALZTP*) View
B.5 Fi nger sensor board (FULFS*) View
Figure B-5 Finger sensor board (FULFS*) layout (front/back)
Table B-5 Finger sensor board (FULFS*) connector (front/back)
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Appendix C Pin Assignments Appendices
Appendix C Pin Assignments
Appendices Appendix C Pin Assignments
C-2
[CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
System board (FALZSY*) C.1 CN1410 Memory B connector (204-pin)
Table C- 1 Memory A connector (204-pin) (1/3)
Appendix C Pin Assignments Appendices
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-3
Table C-1 Memory A connector (204-pin) (2/3)
Appendices Appendix C Pin Assignments
C-4
[CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
Table C-1 Memory A connector (204-pin) (3/3)
C.2 CN1910 mSATA SSD interface connector (52-pin)
Table C-2 meSATA SSD interface connector (52-pin)
Appendices Appendix C Pin Assignments
C.3 IS2130 SD Card interface connector (12-pin)
Table C-3 SD Card interface connector (12-pin)
Appendix C Pin Assignments Appendices
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-7
C.4 CN2600 PCI-E Mini CARD (Wireless LAN/WiMAX/Bluetooth) interface connector (52-pin)
Table C- 4 PCI-E Mini CARD interface connector (52-pin)
Appendices Appendix C Pin Assignments
C-8
C.5 CN3230 Keyboard interface connector (30-pin)
Table C- 5 Keyboard interface connector (30-pin)
C.6 CN3380 FAN interface connector (4-pin)
C.8 CN4611 USB interface connector (4-pin)
Table C- 8 USB interface connector (4-pin)
C.9 CN5300 LCD interface connector (35-pin)
C.10 CN5400 CRT interface connector (15-pin)
Table C-10 CRT interface connector (15-pin)
C.11 CN5350 HDMI interface connector (19-pin)
C.13 J6051 Microphone connector (6-pin)
Table C- 13 Microphone connector (6-pin)
C.14 J6310 Headphone connector (6-pin)
C.17 CN9300 RTCVCC interface connector (3-pin)
Appendix C Pin Assignments Appendices
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-13
C.18 CN9500 FALZLN* board interface connector (76-pin)
Table C- 18 FALZLN* board interface connector (76-pin)
Appendices Appendix C Pin Assignments
C-14
[CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
C.19 CN9540 WebCam interface connector (6-pin)
Table C- 19 WebCam interface connector (6-pin)
C.20 CN9550 FALZTP* board inter face connector (22-pin)
Table C- 20 FALZTP* board interface connector (22-pin)
C.22 CN9600 System board interface connector (76-pin)
Table C- 22 System board interface connector (76-pin)
Appendices Appendix C Pin Assignments
C-16
[CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
C.23 CN2610 PCI-E Mini CARD (3G) interface connector (52-pin)
Table C- 23 PCI-E Mini CARD(3G) interface connector (52-pin)
Appendix C Pin Assignments Appendices
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-17
C.24 IS2620 SIM board interface connector (8-pin)
Table C- 24 SIM board interface connector (8-pin)
C.25 J4050 LAN(RJ45 interface connector (8-pin)
Table C- 25 LAN interface connector (8-pin)
Touch Pad/LED board (FALZTP*) C.27 CN9650 System board interface connector (22-pin)
Table C- 27 System board interface connector (22-pin)
C.28 CN3240 Touch Pad interface connector (12-pin)
Table C- 28 Touch Pad interface connector (12-pin)
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Appendix D Keyboard Scan/Character Codes Appendices
Appendix D Keyboard Scan/Character Codes
D.1 Scan Codes
Table D-1 Scan codes (set 1 and set 2) (1/4)
Appendices Appendix D Keyboard Scan/Character Codes
Table D-1 Scan codes (set 1 and set 2) (2/4)
Appendix D Keyboard Scan/Character Codes Appendices
Table D-1 Scan codes (set 1 and set 2) (3/4)
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Appendices Appendix D Keyboard Scan/Character Codes
Table D-3 Scan codes in Numlock mode
Table D-4 Scan codes with Fn key
Appendix D Keyboard Scan/Character Codes Appendices
Table D-5 Scan codes in overlay mode
Table D-6 No.124 key scan code
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Appendix E Key Layout
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Appendix F Wiring diagrams
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Appendix G BIOS Rewrite Procedures
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Appendix H EC/KBC Rewrite Procedures
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Appendix I Reliability
