Toshiba Z830 - page 40

Troubleshooting Procedures

2-2 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]

Contents

Main Toshiba Personal Computer PORTEGE Z830 Satellite Z830 Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page 1.3 3.5-inch Floppy Disk Drive (USB External) 1.4 mSATA SSD 1.5 Keyboard 1.6 TFT Color Display 1.7 Power Supply Page 1.8 Batteries Page Page 1.9 AC Adapter Page Page Page Chapter 2 Contents Page Page 2.1 Troubleshooting Page 2.2 Troubleshooting Flowchart Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page Page Troubleshooting Procedures Table 2-4 Debug port error status (2/2) Page Page Page Page 2.5 USB FDD Troubleshooting Page Procedures and perform the following checks. Page 2.6 mSATA SSD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting Page 2.8 Touch pad Troubleshooting Page 2.9 Display Troubleshooting Page 2.10 LAN Troubleshooting Page 2.11 Wireless LAN or Wireless LAN +Bluetooth Troubleshooting In addition, the antenna used by Wireless LAN and Bluetooth function is common use. Page 2.12 Sound Troubleshooting Page 2.13 SD Card Slot Troubleshooting 2.14 Fingerprint sensor Troubleshooting Page Page Page Page 2.15 Web camera Troubleshooting Page 2.16 3G Troubleshooting Page 2.17 HDMI Troubleshooting Connecting the HDMI out port Settings for display video on HDMI Select HD Format Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test Tests and Diagnostics 3-20 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) 3.5 Subtest Names Tests and Diagnostics Table 3-1 Subtest names (2/2) 3.6 System Test Page Page 3.7 Keyboard Test 3.8 Display Test Page Page 3.9 Floppy Disk Test Page 3.10 Printer Test Page 3.11 Async Test 3.12 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test Tests and Diagnostics 3.18 Error Code and Error Status Names Tests and Diagnostics 3-44 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) Table 3-2 Error codes and error status names (2/3) Tests and Diagnostics Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status Tests and Diagnostics Table 3-4 HDC Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Atheros) Page 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) Page Page Page Page 3.28 Wireless LAN Test Program on DUT PC (Intel-made) Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page Page 3.30 Sound Test program 3.31 SETUP Main menu Security menu Power Management menu Advanced menu Exit menu Main menu screen Page Page Page Page 3.32 Maintenance (WinPE&FreeDos) Test Program Operation 3.33 . Starting TOSHIBA Test & Diagnostic Page 3.34 . Windows PE T&D Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3.35 DOS T&D Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information Page Page 3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page 4.1 Overview 4 Replacement Procedures The main parts in this manual are indicated in the part list by the following names. Page Page Page Page Page Page 4.2 Bridge media (SD Card/MultiMedia Card)/SIM card Page Page 4.3 Battery pack 4 Replacement Procedures 4.3 Battery pack Figure 4-4 Removing the battery pack (1) Page Page Page 4.4 Memory module Page 4.5 SSD Page 4.6 RTC battery/LN board/3G card Page Page Page Page Page Page 4.7 DC fan Page 4.8 Fin Page 4.9 System board/Wireless LAN card Page Page Page Page Page 4.10 Speaker Page 4.11 Touch pad/Fingerprint sensor board Page Page Page Page Page Page 4.12 Keyboard Page Page 4.13 Cover assembly/LCD assembly Page Page Page Page Page Page Page Page Page Page Page Page 4.15 Wireless LAN antenna/3G antenna/Camera module Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 4.16 Hinge Page Page Page Appendix Contents Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Appendix B Board Layout Page Page Page Table B-2 System board (FALZSY*) connectors and ICs (back) Appendices Appendix B Board Layout B.3 LAN/3G/USB 3.0 board (FALZLN*) View: Figure B-3 LAN/3G/USB 3.0 board (FALZLN*) layout (front/back) Table B-3 LAN/3G/USB 3.0 board (FALZLN*) connector (back) Appendices Appendix B Board Layout B.4 Touch Pad/LED board (FALZTP*) View B.5 Fi nger sensor board (FULFS*) View Figure B-5 Finger sensor board (FULFS*) layout (front/back) Table B-5 Finger sensor board (FULFS*) connector (front/back) Page Appendix C Pin Assignments Appendices Appendix C Pin Assignments Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) System board (FALZSY*) C.1 CN1410 Memory B connector (204-pin) Table C- 1 Memory A connector (204-pin) (1/3) Appendix C Pin Assignments Appendices PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-3 Table C-1 Memory A connector (204-pin) (2/3) Appendices Appendix C Pin Assignments C-4 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) Table C-1 Memory A connector (204-pin) (3/3) C.2 CN1910 mSATA SSD interface connector (52-pin) Table C-2 meSATA SSD interface connector (52-pin) Appendices Appendix C Pin Assignments C.3 IS2130 SD Card interface connector (12-pin) Table C-3 SD Card interface connector (12-pin) Appendix C Pin Assignments Appendices PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-7 C.4 CN2600 PCI-E Mini CARD (Wireless LAN/WiMAX/Bluetooth) interface connector (52-pin) Table C- 4 PCI-E Mini CARD interface connector (52-pin) Appendices Appendix C Pin Assignments C-8 C.5 CN3230 Keyboard interface connector (30-pin) Table C- 5 Keyboard interface connector (30-pin) C.6 CN3380 FAN interface connector (4-pin) C.8 CN4611 USB interface connector (4-pin) Table C- 8 USB interface connector (4-pin) C.9 CN5300 LCD interface connector (35-pin) C.10 CN5400 CRT interface connector (15-pin) Table C-10 CRT interface connector (15-pin) C.11 CN5350 HDMI interface connector (19-pin) C.13 J6051 Microphone connector (6-pin) Table C- 13 Microphone connector (6-pin) C.14 J6310 Headphone connector (6-pin) C.17 CN9300 RTCVCC interface connector (3-pin) Appendix C Pin Assignments Appendices PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-13 C.18 CN9500 FALZLN* board interface connector (76-pin) Table C- 18 FALZLN* board interface connector (76-pin) Appendices Appendix C Pin Assignments C-14 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) C.19 CN9540 WebCam interface connector (6-pin) Table C- 19 WebCam interface connector (6-pin) C.20 CN9550 FALZTP* board inter face connector (22-pin) Table C- 20 FALZTP* board interface connector (22-pin) C.22 CN9600 System board interface connector (76-pin) Table C- 22 System board interface connector (76-pin) Appendices Appendix C Pin Assignments C-16 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) C.23 CN2610 PCI-E Mini CARD (3G) interface connector (52-pin) Table C- 23 PCI-E Mini CARD(3G) interface connector (52-pin) Appendix C Pin Assignments Appendices PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-17 C.24 IS2620 SIM board interface connector (8-pin) Table C- 24 SIM board interface connector (8-pin) C.25 J4050 LAN(RJ45 interface connector (8-pin) Table C- 25 LAN interface connector (8-pin) Touch Pad/LED board (FALZTP*) C.27 CN9650 System board interface connector (22-pin) Table C- 27 System board interface connector (22-pin) C.28 CN3240 Touch Pad interface connector (12-pin) Table C- 28 Touch Pad interface connector (12-pin) Page Page Appendix D Keyboard Scan/Character Codes Appendices Appendix D Keyboard Scan/Character Codes D.1 Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Appendix D Keyboard Scan/Character Codes Appendices Table D-5 Scan codes in overlay mode Table D-6 No.124 key scan code Page Appendix E Key Layout Page Appendix F Wiring diagrams Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures Page Appendix I Reliability