Limited Warranty
Three Year Limited Warranty
1)TOTO USA, Inc (“TOTO”) warrants its products to be free from manufacturing defects under normal use and service for a period of three (3) years from the date of purchase. This warranty is extended only to the ORIGINAL PURCHASER.
TOTO’s obligations under this warranty are limited to repair or replacement, at TOTO’s option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. TOTO reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. TOTO will not charge for labor or parts in connection with warranty repairs or replacements. TOTO is not responsible for the cost of removal, return and/or reinstallation of products.
2)This warranty does not apply to the following items:
a.Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder and/ or electrical storm, etc.
b.Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product.
c.Damage or loss resulting from removal, improper repair, or modification of the product.
d.Damage or loss resulting from sediments or foreign matter contained in a water system.
e.Damage or loss resulting from improper installation or from installation of a Washlet in a harsh and/or hazardous environment.
This includes locations where the water pressure exceeds the maximum allowed by local codes. Note:model codes allow a maximum of 80 PSI. Check local code for requirement.
3)This warranty applies only to the Washlet, and not to any other items such as the toilet bowl,etc.
4)To obtain warranty repair service under this warranty, you must take the defective product or deliver it prepaid (shipping and handling) to an authorized TOTO USA, INC. service center. To find the closest authorized dealer, please call
5)In order for this limited warranty to be valid, TOTO USA, INC. must receive the completed attached warranty registration card and your proof of purchase within 30 days of the original purchase date.
6)If the danger label which has been placed over the seams on the back of the Washlet’s main unit is broken or otherwise not intact, this limited warranty is void.
This written warranty is the only warranty made by TOTO. Repair or replacement as provided under this warranty shall be the exclusive remedy available to the purchaser. TOTO shall not be responsible for loss of the product or for other incidental, special or consequential damages or expenses incurred by the purchaser, or for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expense not specifically stated above.
TO THE EXTENT PERMITTED BY LAW, TOTO DISCLAIMS ALL OTHER IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TOTO ALSO DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from state to state. This warranty is to the original purchaser only, and excludes product damage due to installation error, product abuse, or product misuse, whether performed by a contractor, service company, or the consumer.
Warning! TOTO shall not be responsible or liable for any failure of, or damage to, this plumbing product or product component caused by either chloramines in the treatment of public water supply or cleaners containing chlorine (calcium hypochlorite).
Note: The use of a high concentrate of chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.
THIS IS OUR EXCLUSIVE WRITTEN WARRANTY.
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