Transition Networks CPSMM-120 Troubleshooting, Contact Us, Technical Support, Web-Based Seminars

Models: CPSMM-120

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Troubleshooting

CPSMM-120

Troubleshooting

If the management module fails, isolate and correct the failure by determining the answers to the following questions and then taking the indicated action:

1.Press the Reset button on the management module. Does the fault resolve itself?

NO

Proceed to step 2.

2.Is the PWR (power) LED on the management module illuminated?

NO

Is the management module inserted properly into the chassis?

Is the chassis properly connected to the external power source.

Contact Technical Support: US/Canada: 1-800-260-1312,

International: 00-1-952-941-7600.

YES

Proceed to step 3.

3.Is the LNK (copper link) LED on the management module illuminated?

NO

If the DB-9 serial port is being used for data transmission, check it for proper connection.

If the RJ-45 Ethernet port is being used for data transmission, check it for proper connection.

Contact Technical Support: US/Canada: 1-800-260-1312,

International: 00-1-952-941-7600.

YES

Proceed to step 4.

NOTE: To Isolate faults involving data transmission, Please see the “Troubleshooting” section of the FocalPoint™ 2.0 Management Application and CPSMM100 Firmware User’s Guide on the enclosed application CD. It can also be viewed on the Transition Networks website at: www.transition.com.

Contact Us

Technical Support

Technical support is available 24 hours a day.

US and Canada: 1-800-260-1312

International: 00-1-952-941-7600

Transition Now

Chat live via the Web with Transition Networks Technical Support. Log onto www.transition.com and click the Transition Now link.

Web-Based Seminars

Transition Networks provides seminars via live web-based training. Log onto www.transition.com and click the Learning Center link.

E-Mail

Ask a question anytime by sending an e-mail to our technical support staff. techsupport@transition.com

Address Transition Networks

6475 City West Parkway Minneapolis, MN 55344, U.S.A.

telephone: 952-941-7600

toll free:800-526-9267

fax:952-941-2322

 

Declaration of Conformity

Name of Mfg:

Transition Networks

 

6475 City West Parkway, Minneapolis MN 55344 U.S.A.

Model:

CPSMM-120 Single-Slot Master Management Module

Part Number:

CPSMM-120

Regulation:

EMC Directive 89/336/EEC

Purpose: To declare that the CPSMM-120 to which this declaration refers are in conformity with the following standards.

CISPR 22:1993; EN 55022:1998; Class A; EN 55024:1998; FCC Part 15 Subpart B;

I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive(s) and Standard(s).

May, 2007

Stephen Anderson, Vice-President of Engineering

Date

6

24-hour Technical Support: 1-800-260-1312- International: 00-1-952-941-7600

techsupport@transition.com -- Click the “Transition Now” link for a live Web chat.

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Transition Networks CPSMM-120 Troubleshooting, Contact Us, Is the PWR power LED on the management module illuminated? NO