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Dell R420xr owner manual Troubleshooting Your System

Models: R420xr

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Installing The iDRAC Enterprise Card	61
SD vFlash Card	62
Replacing An SD vFlash Card	62
Internal Dual SD Module	62
Removing The Internal Dual SD Module	63
Installing The Internal Dual SD Module	64
Internal SD Card	65
Removing An Internal SD Card	65
Installing An Internal SD Card	65
Integrated Storage Controller Card	65
Removing The Integrated Storage Controller Card	66
Installing The Integrated Storage Controller Card	67
Processors	68
Removing A Processor	68
Installing A Processor	70
Power Supplies	72
Hot Spare Feature	72
Removing A Power Supply	72
Installing A Power Supply	73
System Battery	73
Replacing The System Battery	73
Hard-Drive Backplane	74
Removing The Hard-Drive Backplane	75
Installing The Hard-Drive Backplane	78
Control Panel Assembly	79
Removing The Control Panel	79
Installing The Control Panel	80
Removing The Control-Panel Module	80
Installing The Control-Panel Module	81
Power Distribution Board Shroud	82
Removing The Power Distribution Board Shroud	82
Installing The Power Distribution Board Shroud	83
Power Distribution Board	84
Removing The Power Distribution Board	84
Installing The Power Distribution Board	85
System Board	86
Removing The System Board	86
Installing The System Board	87
4 Troubleshooting Your System	89

Safety First—For You And Your System	89
Troubleshooting System Startup Failure	89

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Dell R420xr owner manual Troubleshooting Your System

Contents

Dell PowerEdge R420xr Page Contents Installing System Components Troubleshooting Your System Getting Help 128 About Your System Front-Panel Features And IndicatorsLCD Panel Features LCD Panel Features Hard-Drive Indicator PatternsDrive-Status Condition Indicator Pattern RAID Only Back-Panel Features And IndicatorsIndicator Indicator Code Link and activity NIC Indicator CodesIndicators are off Link indicator is GreenIndicator Indicator Code Power Indicator CodesPower Indicator Condition Pattern Not lit Flashing amberOther Information You May Need Power Indicator Condition PatternPower supply Using The System Setup and Boot Manager Entering System Setup Choosing The System Boot ModeResponding To Error Messages Using The System Setup Navigation KeysSystem Bios Screen System Setup OptionsSystem Setup Main Screen System Information Screen Memory Settings ScreenProcessor Settings Screen Sata Settings Screen Integrated Devices Screen Boot Settings ScreenSerial Communications Screen System Profile Settings Screen System Security Screen Miscellaneous Settings System And Setup Password FeaturesPassword Or Uefi settings of your system Assigning a System And/Or Setup PasswordOperating With a Setup Password Enabled Deleting Or Changing An Existing Setup PasswordUsing Your System Password To Secure Your System Using The Boot Manager Navigation Keys Entering The Uefi Boot ManagerUefi Boot Menu Boot Manager ScreenMenu Item Description Select Uefi Boot Embedded System ManagementChanging The Thermal Settings IDRAC Settings UtilityEntering The iDRAC Settings Utility Front Bezel Optional Recommended ToolsBezel Filter Optional Installing The Front BezelRemoving The Front Bezel Removing the Bezel FilterOpening And Closing The System Installing The Bezel FilterOpening The System Opening and Closing the System Closing The SystemInside the System Inside The SystemRemoving The Cooling Shroud Cooling ShroudRemoving and Installing the Cooling Shroud Installing The Cooling ShroudRdimm System MemoryMemory Socket Locations ProcessorMode-Specific Guidelines General Memory Module Installation GuidelinesMemory Optimized Independent Channel Mode Sample Memory ConfigurationsMT/s A1, B1 1600 MT/s 1333 A1, A2, B1, B2 Removing Memory Modules Memory module Memory-module socket ejectors Removing The Memory Module Installing Memory ModulesInstalling The Memory Module Removing a Hot-Swap Hard Drive Hard DrivesRemoving and Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard DriveRemoving a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive CarrierLocation of the Spare Hard-Drive Screws Cooling FansRemoving a Cooling Fan Removing and Installing a Cooling FanReplacing The Internal USB Key Installing a Cooling FanInternal USB Memory Key Optional Expansion Cards And Expansion-Card Risers Expansion Card Installation GuidelinesRemoving An Expansion Card Page Expansion card Expansion-card latch Riser touch points Removing Expansion-Card Risers 1 Installing An Expansion CardRemoving and Installing the Expansion-Card Riser Removing The iDRAC Enterprise Card Installing Expansion-Card Risers 1IDRAC Enterprise Card Optional Removing and Installing the iDRAC Enterprise Card Installing The iDRAC Enterprise CardReplacing An SD vFlash Card SD vFlash CardInternal Dual SD Module Removing The Internal Dual SD Module Removing and Installing the Internal Dual SD Module Installing The Internal Dual SD ModuleInternal SD Card Installing An Internal SD CardIntegrated Storage Controller Card Removing An Internal SD CardRemoving The Integrated Storage Controller Card Installing The Integrated Storage Controller Card Removing a Processor ProcessorsRemoving and Installing the Processor Heat Sink Removing and Installing a Processor Installing a ProcessorPage Removing a Power Supply Power SuppliesHot Spare Feature Replacing The System Battery System BatteryInstalling a Power Supply Hard-Drive Backplane Replacing the System BatteryRemoving The Hard-Drive Backplane Press the release tabs and slide the backplane upward Release tabs Hard-drive backplane Guide pins Chassis hooks Cabling Diagram Installing The Hard-Drive BackplaneRemoving The Control Panel Control Panel AssemblyRemoving The Control-Panel Module Installing The Control PanelRemoving and Installing the Control-Panel Module Installing The Control-Panel ModuleRemoving The Power Distribution Board Shroud Power Distribution Board ShroudRemoving and Installing the PDB Shroud Installing The Power Distribution Board ShroudRemoving The Power Distribution Board Power Distribution BoardRemoving and Installing the Power Distribution Board Installing The Power Distribution BoardRemoving The System Board System BoardRemoving and Installing the System Board Installing The System BoardPage Troubleshooting a USB Device Troubleshooting External ConnectionsTroubleshooting The Video Subsystem Troubleshooting a NIC Troubleshooting a Serial I/O DeviceTroubleshooting a Damaged System Troubleshooting a Wet SystemTroubleshooting Power Supplies Troubleshooting The System BatteryTroubleshooting System Memory Troubleshooting Cooling ProblemsTroubleshooting Cooling Fans Troubleshooting An Internal USB Key Troubleshooting a Hard Drive Troubleshooting An SD CardTroubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting Processors When To Use The Embedded System Diagnostics Dell Embedded System DiagnosticsRunning The Embedded System Diagnostics System Diagnostic ControlsDisplayed if at least one event description is recorded System Board Jumper Settings Jumpers And ConnectorsFAN5 System Board ConnectorsDisabling a Forgotten Password Page Technical Specifications NIC For temperatures between 40 C and 45 C, de Page Page LCD Messages System Error MessagesViewing LCD Messages Removing LCD MessagesAMP0302 Message Error CodeDetails ActionBAT0002 Message ASR0003 MessageBAT0017 Message CPU0000 MessageCPU0010 Message CPU0005 MessageCPU0023 Message CPU0204 MessageCPU0703 Message CPU0701 MessageCPU0702 Message FAN0000 Message CPU0704 MessageFAN0001 Message FAN1201 MessageHWC2003 Message HWC1001 MessageHWC2005 Message MEM0000 MessageMEM0701 Message MEM0007 MessageMEM0702 Message MEM1205 MessagePCI1302 Message MEM8000 MessagePCI1304 Message PCI1308 MessagePCI1348 Message PCI1342 MessagePCI1360 Message PDR0001 MessagePST0129 Message PST0128 MessagePSU0001 Message PSU0002 MessagePSU0031 Message PSU0016 MessagePSU0032 Message PSU0033 MessagePSU0035 Message PSU0034 MessagePSU0036 Message PSU0037 MessagePSU1204 Message PSU1201 MessagePWR1004 Message PWR1005 MessageRFM1014 Message RFM1008 MessageRFM1201 Message RFM2001 MessageSEC0031 Message RFM2006 MessageSEC0033 Message SEL0006 MessageTMP0118 Message SEL1204 MessageTMP0119 Message TMP0120 MessageVLT0204 Message Diagnostic MessagesAlert Messages Documentation Feedback Locating Your System Service TagContacting Dell