Lexmark 920 manual Solving printing problems, Troubleshooting

Troubleshooting

Solving printing problems

Symptom	Cause	Solution
The operator panel	The printer self test	Turn the printer off, wait about 10 seconds, and turn the printer
display is blank or	failed.	back on.
displays only diamonds.		If the Performing Self Test and Ready messages do not
		appear, turn the printer off and call for service.
The message Error	The USB device you are	For information regarding tested and approved USB flash memory
reading USB drive	using may not be	devices, see our Lexmark Web site at www.lexmark.com.
appears when using a	supported or has an
USB device.	error. Only specific USB
	flash memory devices
	are supported.
Jobs do not print.	The printer is not ready	Make sure Ready or Power Saver appears on the display before
	to receive data.	sending a job to print. Press	to return the printer to the Ready
		state.
	The specified output bin	Remove the stack of paper from the output bin, and then press
	is full.	.
	The specified tray is	Load paper in the tray.
	empty.
	You are using the wrong	• Verify you are using the printer driver associated with your
	printer driver or are	printer.
	printing to a file.	• If you are using a USB port, make sure you are running
		Windows 98/Me, Windows 2000, Windows XP, or
		Windows Server 2003 and using a Windows 98/Me,
		Windows 2000, Windows XP, or Windows Server 2003
		compatible printer driver.
	Your MarkNet N8000	Verify that you have properly configured the printer for network
	series internal print	printing.
	server is not set up	See the drivers CD or to our Lexmark Web site for information.
	properly or is not
	connected properly.
	You are using the wrong	Make sure you are using a recommended interface cable.
	interface cable, or the	Make sure the connection is secure.
	cable is not securely
	connected.
Held jobs do not print.	A formatting error has	• Print the job. (Only part of the job may print.)
	occurred.	• Delete the job.
		• Free up additional printer memory by scrolling through the list of
	The printer has
		held jobs and deleting others you have sent to the printer.
	insufficient memory.
	The printer has received	Delete the job.
	invalid data.
Job takes longer than	The job is too complex.	Reduce the complexity of your print job by eliminating the number
expected to print.		and size of fonts, the number and complexity of images, and the
		number of pages in the job.
	Page Protect is set to	Set Page Protect to Off from the Setup Menu.
	On.	For more information, see the Menus and Messages Guide.
Job prints from the	The operator panel menu	Make sure the Paper Size and Paper Type specified in the printer
wrong tray or on the	settings do not match the	driver match the paper size and type in the tray.
wrong paper or specialty	media loaded in the tray.
media.

Solving printing problems

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