Troubleshooting

Solving printing problems

Symptom

Cause

Solution

 

The operator panel

The printer self test

Turn the printer off, wait about 10 seconds, and turn the printer

display is blank or

failed.

back on.

 

displays only diamonds.

 

If the Performing Self Test and Ready messages do not

 

 

 

 

appear, turn the printer off and call for service.

 

 

 

The message Error

The USB device you are

For information regarding tested and approved USB flash memory

reading USB drive

using may not be

devices, see our Lexmark Web site at www.lexmark.com.

appears when using a

supported or has an

 

 

USB device.

error. Only specific USB

 

 

 

flash memory devices

 

 

 

are supported.

 

 

 

 

 

Jobs do not print.

The printer is not ready

Make sure Ready or Power Saver appears on the display before

 

to receive data.

sending a job to print. Press

to return the printer to the Ready

 

 

state.

 

 

 

 

 

The specified output bin

Remove the stack of paper from the output bin, and then press

 

is full.

.

 

 

 

 

 

 

The specified tray is

Load paper in the tray.

 

 

empty.

 

 

 

 

 

 

You are using the wrong

• Verify you are using the printer driver associated with your

 

printer driver or are

printer.

 

 

printing to a file.

• If you are using a USB port, make sure you are running

 

 

Windows 98/Me, Windows 2000, Windows XP, or

 

 

Windows Server 2003 and using a Windows 98/Me,

 

 

Windows 2000, Windows XP, or Windows Server 2003

 

 

compatible printer driver.

 

 

 

 

 

Your MarkNet N8000

Verify that you have properly configured the printer for network

 

series internal print

printing.

 

 

server is not set up

See the drivers CD or to our Lexmark Web site for information.

 

properly or is not

 

 

 

 

connected properly.

 

 

 

 

 

 

You are using the wrong

Make sure you are using a recommended interface cable.

 

interface cable, or the

Make sure the connection is secure.

 

cable is not securely

 

 

 

 

connected.

 

 

 

 

 

Held jobs do not print.

A formatting error has

• Print the job. (Only part of the job may print.)

 

occurred.

• Delete the job.

 

 

 

• Free up additional printer memory by scrolling through the list of

 

The printer has

 

held jobs and deleting others you have sent to the printer.

 

insufficient memory.

 

 

 

 

 

 

 

 

The printer has received

Delete the job.

 

 

invalid data.

 

 

 

 

 

Job takes longer than

The job is too complex.

Reduce the complexity of your print job by eliminating the number

expected to print.

 

and size of fonts, the number and complexity of images, and the

 

 

number of pages in the job.

 

 

 

 

 

Page Protect is set to

Set Page Protect to Off from the Setup Menu.

 

On.

For more information, see the Menus and Messages Guide.

 

 

 

 

 

Job prints from the

The operator panel menu

Make sure the Paper Size and Paper Type specified in the printer

wrong tray or on the

settings do not match the

driver match the paper size and type in the tray.

wrong paper or specialty

media loaded in the tray.

 

 

media.

 

 

 

 

 

 

 

Solving printing problems

139

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Image 139
Lexmark 920 manual Solving printing problems, Troubleshooting, Set Page Protect to Off from the Setup Menu

920 specifications

The Lexmark 920 is a multifunction printer that stands out in both performance and versatility, making it a great choice for small to medium-sized businesses. Known for its robust build quality and innovative technology, the Lexmark 920 combines printing, scanning, copying, and faxing capabilities, streamlining office tasks and improving productivity.

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