Manuals / Lexmark / Computer Equipment / Printer

Lexmark 920 manual Administrative support, Troubleshooting, Notices, Index, Contents

Models: 920

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Contents
Understanding jam messages	97
200 Paper Jam <x> Pages Jammed (Check Areas A-F,T1-5, MPF)	97
250 Paper Jam Check MP Feeder	125
24<x> Paper Jam Check Tray <x>	126
Chapter 9: Administrative support	130
Adjusting operator panel brightness and contrast	130
Disabling operator panel menus	130
Enabling operator panel menus	131
Restoring factory default settings	131
Adjusting Power Saver	132
Encrypting the disk	132
Setting security using the Embedded Web Server (EWS)	133
Quick start mode	136
Black only mode	137
Chapter 10: Troubleshooting	138
Calling for service	138
Checking an unresponsive printer	138
Printing multiple-language PDFs	138
Solving printing problems	139
Solving option problems	141
Solving paper feed problems	142
Solving print quality problems	144
Color quality information	148
Quality Menu	148
Solving color quality problems	151
Notices	155
Index	160

Lexmark Confidential until announced - Revision: 03/21/05

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Contents

User’s Guide Lexmark C920March 2005 Lexmark International, Inc. All rights reservedEdition March Safety informationTrademarks 2005 Lexmark International, Inc. All rights reservedChapter 2 Installing drivers for local printing ContentsChapter 3 Installing drivers for network printing Chapter 4 Installing and removing optionsChapter 6 Media specifications ContentsChapter 7 Maintaining the printer Chapter 8 Clearing jamsChapter 10 Troubleshooting Chapter 9 Administrative supportNotices IndexLearning about the printer Configured modelsFully configured Learning about the printerLearning about the printer Menu Supplies Menu Paper Menu ReportsDefaults Learning about the printerTranslations label Understanding the printer operator panelLearning about the printer Understanding the printer operator panelBack Learning about the printerMenu StopView supplies Ready Tray 1Low Printing pg Cancel a Job 1. Remove print media adjust width guides Status / SuppliesStatus / Supplies Held jobs Learning about the printerWindows Installing drivers for local printingInstalling drivers for local printing WindowsInstalling drivers for local printing Using Windows 95 and Windows 98 first editionSerial printing 2 Click Install Printer and SoftwareInstalling a printer driver Setting parameters in the printerInstalling drivers for local printing 2 Click Install Printer and SoftwareSetting parameters in the communications COM port Creating a queue in Print Center / Printer Setup Utility Mac OSMacintosh Installing drivers for local printingInstalling drivers for local printing `Creating a desktop printer icon Mac OS3 Double-click Print Center or Printer Setup Utility MacintoshUNIX/Linux UNIX/LinuxInstalling drivers for local printing Printing a network setup page Installing drivers for network printingAssigning a printer IP address Installing drivers for network printingInstalling drivers for network printing Verifying the IP settingsSupported printer drivers Supported network printer ports2 Click Install Printer and Software Installing drivers for network printingWindows Directb Click Install Printer and Software Installing drivers for network printinga Click Start Æ Settings Æ Printers. b Select the printer just added WindowsInstalling drivers for network printing Install the printer driver or subset on network clientsUsing the point and print method Using the peer-to-peer methodStep 1 Install a custom PPD file Configuring Drag‘N’PrintStep 2 Create a print queue in Print Center or Printer Setup Utility Mac OSUsing IP Printing Installing drivers for network printingStep 1 Install a custom PPD file 2 Double-click Print Center or Printer Setup UtilityStep 2 Create a desktop printer NetWareInstalling drivers for network printing UNIX/LinuxInternal options Installing and removing optionsOther options Installing and removing optionsRemoving the system board access cover Removing the system board access coverInstalling and removing options Removing the system board access cover Installing and removing optionsScrews 2 Slide the cover up and away from the printerRemoving the system board access cover Installing and removing optionsFlash memory or firmware card Memory connectors connectors Parallel connector Optional hard disk Ethernet connectorInstalling a flash memory or firmware card Installing a memory cardInstalling and removing options Installing a memory cardInstalling a hard disk Installing a hard diskInstalling and removing options Installing a hard disk Installing and removing optionsInstalling an option card Installing an option cardInstalling and removing options Installing an option card Installing and removing options5 Push the option card firmly into the option card connector 6 Secure the card to the system board with the screwsAligning the optional high capacity feeder Reinstalling the system board access coverInstalling and removing options Reinstalling the system board access coverAligning the optional high capacity feeder Installing height adjustment spacersInstalling and removing options Aligning the optional finisher Aligning the optional finisherInstalling and removing options Aligning the optional finisher Aligning the finisher with the printerInstalling and removing options Installing and removing options Lowering or raising the finisher1 Determine if the pins are above or below the holes in the finisher Aligning the optional finisherAligning the optional finisher Installing and removing optionsInstalling and removing options Aligning the sides of the finisherAligning the optional finisher 1 Loosen the guide rail thumbscrewsIf you previously lowered or raised the guide rail plate, the thumbscrews will already be loose Installing and removing optionsAligning the optional finisher Aligning the optional finisher Aligning the top of the finisherInstalling and removing options Adjusting the finisher wheels Adjusting the finisher wheelsInstalling and removing options Removing the duplex unit Removing the duplex unitInstalling and removing options 4 Slide the duplex unit out 5 Close the duplex unit door Installing and removing optionsRemoving the duplex unit Removing the high capacity feeder Removing the high capacity feederInstalling and removing options Removing the high capacity feeder Installing and removing options6 Raise the guide rail and pull it away from the docking frame 7 Remove the wrench from the holder in the high capacity feeder8 Remove the four screws securing the docking frame Installing and removing optionsRemoving the high capacity feeder Removing an optional drawer Removing an optional drawerInstalling and removing options 5 Lift the optional drawer Installing and removing optionsRemoving an optional drawer Printing 5 PrintingSending a job to print Printing from a USB flash memory device Printing from a USB flash memory devicePrinting Canceling a job from the printer operator panel Canceling a print jobCanceling a job from a computer running Windows Canceling a job from the taskbarCanceling a job from a Macintosh computer Printing the menu settings pagePrinting Canceling a job from the desktop Canceling a job from a Macintosh computer running Mac OSPrinting a directory list Printing a font sample listPrinting a network setup page Printing a network setup pagePrinting a confidential job Printing confidential and held jobsWindows MacintoshPrinting and deleting held jobs Enter PINPrinting At the printer Entering a personal identification number PINWindows Printing Repeat PrintMacintosh At the printerPrinting folio and statement sizes Printing folio and statement sizesPrinting Loading standard trays and optional trays Loading standard trays and optional traysPrinting Loading the multipurpose feeder Loading the multipurpose feederPrinting Loading the multipurpose feeder PrintingLoading the multipurpose feeder PrintingPaper Envelopes Transparencies Loading the multipurpose feeder PrintingLoading paper, transparencies, or envelopes Loading letterhead or preprinted paperPrinting Loading the high capacity feederLoading the high capacity feeder Closing the multipurpose feederLoading the high capacity feeder Printing3 Loosen the left and right paper guide thumbscrews 5 Tighten the left and right paper guide thumbscrews7 Place the paper against the paper guides with the print side up PrintingLoading the high capacity feeder Linking trays Linking traysPrinting Storing print media Tips for successful printingAvoiding paper jams PrintingPaper characteristics Media specificationsMedia guidelines PaperWeight Media specificationsMoisture content Fiber contentStoring paper Media specifications Unacceptable paperSelecting paper Storing paperStoring paper Selecting preprinted forms and letterheadMedia specifications Transparencies Media specifications Printing on letterheadEnvelopes Selecting transparenciesUse only new, undamaged envelopes Media specificationsStoring paper Storing paper LabelsMedia specifications Card stock Storing mediaMedia specifications Storing mediaMedia specifications Identifying media sources and specificationsIdentifying media sources and specifications Media sizes and supportIdentifying media sources and specifications Media specificationsMedia sizes and support continued UniversalMedia support by type for optional features Media specificationsMedia types and weights Identifying media sources and specificationsMedia types and weights continued Media specificationsIdentifying media sources and specifications Card stock-maximumTray linking Using the duplex function two-sided printingMedia specifications Media capacitiesDuplex printing on letterhead Using Duplex BindMedia specifications Using the duplex function two-sided printingAvoiding jams Avoiding jamsMedia specifications Maintaining the printer Maintaining the printerStoring supplies Conserving supplies Determining the status of suppliesStatus / Supplies View supplies Ready Tray 1Low View suppliesOrdering a toner cartridge Ordering suppliesFuser and transfer belt Ordering a black photodeveloper or color photodevelopersFinisher Cleaning the LEDsCleaning the LEDs Maintaining the printerd Lift the top cover until it stops Cleaning the LEDsMaintaining the printer 2 Remove and re-insert each photodeveloper Cleaning the LEDsMaintaining the printer Maintaining the printer Cleaning the LEDsc Close the waste toner arm d Repeat steps a through c for each photodeveloperMaintaining the printer Cleaning the LEDsClosing the top cover Closing the top coverMaintaining the printer Closing the top cover Maintaining the printer3 Rotate the top cover locking lever to the right 4 Close the front doorClearing jams 1. Remove print media adjust width guidesIdentifying jams 200 Paper JamClearing jams Identifying jam areassources you are using depending on configuration200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Understanding jam messagesClearing jams with 241-244 Paper Jam message200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area AClearing jams If a jam is Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area BClearing jams CAUTION The fuser may be hot. Let it cool before touching it Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams5 Open the standard tray, and remove the green fuser screwdriver 6 Loosen the 2 red screws200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 7 Grasp the green tab, and open the fuser access doorClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area CClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area DClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams4 Open the duplex unit covers 5 Remove the jam 6 Close the duplex unit covers200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams1 Turn off the printer 2 Open the duplex unit door Clearing jams Removing small size paper from the duplex unit200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams3 Loosen the two screws shown 4 Pull out the duplex unit far enough to see the duplex unit inlet5 Remove jam from the duplex unit inlet 6 Slide the duplex unit in Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams8 Tighten the thumbscrews to secure the duplex unit 9 Close the duplex unit door 10 Press200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area EClearing jams 2 Open the jam access door on the top optional drawer Check Area FClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jamsCheck Area H Check Area GClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFClearing jams Upper access area200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 4 Remove any jams from the finisher entry guide Entry guideRotate the knob to move the paper into the access cover area 4 Lift the jam access cover6 Release the jam access cover Jam access cover200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams7 Lift the finisher entry guide handle 9 Release the handle200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams Accumulator area1 Open the stapler door 2 Remove any jams from the accumulator Accumulator knobClearing jams You hear a click when the finisher locks into position 5 Press200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 3 Close the stapler door200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check AreaClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams8 Close the stapler door Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 250 Paper Jam Check MP Feeder 250 Paper Jam Check MP FeederClearing jams 241-244 Paper Jam 24x Paper Jam Check TrayClearing jams 24x Paper Jam Check Tray24x Paper Jam Check Tray Clearing jams24x Paper Jam Check Tray 249 Paper Jam Check TrayClearing jams 3 Close the top cover 4 Press Clearing jams24x Paper Jam Check Tray Adjusting operator panel brightness and contrast Administrative supportDisabling operator panel menus Administrative supportAdministrative support Restoring factory default settingsEnabling operator panel menus Enabling operator panel menusEncrypting the disk Adjusting Power SaverAdministrative support Adjusting Power SaverSetting the system password Setting security using the Embedded Web Server EWSUsing the secure Embedded Web Server Supporting SNMPv3 Simple Network Management Protocol versionSupporting IPSec Internet Protocol Security Using Secure modeAdministrative support Setting security using the Embedded Web Server EWSLocking the operator panel menus Using 802.1x AuthenticatingAdministrative support Setting security using the Embedded Web Server EWSQuick start mode Confidential Print SetupPrinting Lockout Administrative supportBlack only mode Black only modeAdministrative support Calling for service 10 TroubleshootingOnline customer support Checking an unresponsive printerTroubleshooting Solving printing problemsSolving printing problems Set Page Protect to Off from the Setup MenuSolving printing problems TroubleshootingSee Linking trays or see the Menus and Messages Guide for the Finishing MenuTroubleshooting Solving option problemsSolving option problems See Solving high capacity feeder problemsSolving option problems Solving high capacity feeder problemsTroubleshooting Troubleshooting Solving paper feed problemsSolving paper feed problems Paper frequently jamsABCDE Solving print quality problemsTroubleshooting Solving print quality problemsall other colors at once, the transfer belt See Cleaning the LEDsphotodeveloper black alone or all other Solving print quality problems TroubleshootingABCDE ABCDETroubleshooting A BCD ESolving print quality problems See Media specificationsQuality Menu Color quality informationTroubleshooting Color quality informationasked questions FAQ about TroubleshootingQuality Menu color printing for moreQuality Menu TroubleshootingDisplay - True Black Applies color sRGB DisplayFrequently asked questions FAQ about color printing Solving color quality problemsWhat is RGB color? What is CMYK color?What is Manual Color Correction? The printed page appears tinted. Can I slightly adjust the color?Troubleshooting Solving color quality problemsSolving color quality problems What are Detailed Color Samples and how do I access them?Troubleshooting Solving color quality problems TroubleshootingLicensing notice NoticesConventions Statement of Limited Warranty for Lexmark C920Notices Electronic emission noticesIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaNoise emission levels Waste from Electrical and Electronic Equipment WEEE directiveRadio frequency statements ENERGY STARHereby, Lexmark International Inc., declares that NoticesNotices India emissions notice Statement of Limited Warranty for Lexmark C920Limited warranty Limited warranty serviceLimitation of liability NoticesAdditional rights NoticesNumerics IndexLexmark Confidential until announced - Revision 03/21/05 IndexIndex LexmarkConfidential until announced - Revision 03/21/05

Contents

Chapter 9: Administrative support

Chapter 10: Troubleshooting

Notices

Index