Lexmark 920 manual A Bcd E, Abcde, Troubleshooting, Solving print quality problems

Troubleshooting

Symptom Cause Solution

Uneven print density	• A toner cartridge is	• Replace the toner cartridge.
	defective.	• Replace the photodeveloper (black
ABCDE	• A photodeveloper is worn or	alone or all other colors at once).
	defective.	• Replace the transfer belt.
ABCDE	• The transfer belt is worn or
	defective.
ABCDE

Characters have jagged or uneven edges	A downloaded font is not	If you are using downloaded fonts, verify
	supported.	the fonts are supported by the printer, the
		host computer, and the software
		application.

Ghost Images	Toner is low.	• Make sure the Paper Type setting is
		correct for the paper or specialty media
	ABCDE	you are using.
	ABCDE	• Replace the toner cartridge.
	ABCDE
	ABCDE

Clipped images	Guides in the selected tray are	Move the guides in the tray to the proper
(Some of the print is cut off on the sides,	set for a different size paper	positions for the size loaded.
	than what is loaded in the tray.
top, or bottom of the paper.)
Incorrect margins	• Guides in the selected tray	• Move the guides in the tray to the proper
	are set for a different size	positions for the size loaded.
	paper than what is loaded	• Set the Paper Size to match the media in
	in the tray.	the tray.

•Auto size sensing is set to off, but you loaded a different size paper in a tray. For example, you inserted A4 size paper into the selected tray but did not set the Paper Size to A4.

Skewed print	• Guides in the selected tray	• Move the guides in the tray to the proper
(Print is inappropriately slanted.)	are not in the correct	positions for the size loaded.
	position for the paper size	See Media specifications.
	loaded in the tray.

•You are using paper that does not meet the printer specifications.

Blank pages	•	Packaging material has not	• Remove the packaging material from the
		been removed from one or	appropriate toner cartridge
		more toner cartridges	• Remove the toner cartridge by gripping
	•	Toner is low.	the handles with both hands. Shake the
	• One or more toner		cartridge back and forth and reinstall it.
		cartridges are defective or	• Replace the defective toner cartridges.
		empty.

Solving print quality problems

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