Lexmark 920 Solving paper feed problems, Troubleshooting, Paper frequently jams, you remove the

Troubleshooting

Solving paper feed problems

Symptom	Cause		Solution
Paper frequently jams.	You are using paper that does not		Use recommended paper and other specialty media.
	meet the printer specifications.		See the Card Stock & Label Guide available on our
			Lexmark Web site at www.lexmark.com for detailed
			specifications.
			See Avoiding jams for information that can help prevent
			jams from occurring.
	You have loaded too much paper		Make sure the stack of paper you load does not exceed
	or too many envelopes.		the maximum stack height indicated in the tray or on the
			multipurpose feeder.
	Guides in the selected tray are not		Move the guides in the tray to the correct position.
	set to the appropriate position for
	the size paper loaded.
	The paper has absorbed moisture		Load paper from a fresh package.
	due to high humidity.		Store paper in its original wrapper until you load it.
			See Storing media for more information.
The Paper Jam	You have not pressed	or have	Clear paper from the entire paper path, and then press
message remains after	not cleared the entire paper path.		.
you remove the
jammed paper.			See Clearing jams for more information.
The page that jammed	Jam Recovery in the Setup Menu		Set Jam Recovery to Auto or On.
does not reprint after	is set to Off.		See the Menus and Messages Guide for more
you clear the jam.
			information.
Blank pages feed into	An incorrect media type is loaded		Load the correct type media for your print job, or change
the output bin.	in the tray being printed from.		the Paper Type to match the type of media loaded.
			See the Menus and Messages Guide for more
			information.

Solving paper feed problems

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