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Lexmark 920 manual Identifying jam areas, Clearing jams, sources you are using

Models: 920

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Clearing jams

Identifying jam areas

The following illustration shows the path that print media travels through the printer. The path varies depending on the input

sources you are using.
200 Paper Jam		200 Paper Jam
200 Paper Jam		Check Areas A,B
Check Area I		Check Areas A,B
Check Area I
	200	250 Paper Jam
	200	Paper Jam
	Check Area G

	200 Paper Jam
	Check Area D
	T 1
	T 2
	T 3
	T 4
	241 Paper Jam
200 Paper Jam	242 Paper Jam
200 Paper Jam
Check Area H	243 Paper Jam
	243 Paper Jam

200 Paper Jam

Check Areas C

200 Paper Jam

Check Area F

249 Paper Jam

T 3/T 5

(depending on configuration)

200 Paper Jam

Check Area E

244 Paper Jam

Identifying jam areas

Page 96

Image 96

Lexmark 920 manual Identifying jam areas, Clearing jams, sources you are using, depending on configuration

Contents

Lexmark C920 User’s GuideMarch 2005 Lexmark International, Inc. All rights reservedSafety information Edition MarchTrademarks 2005 Lexmark International, Inc. All rights reservedContents Chapter 2 Installing drivers for local printingChapter 3 Installing drivers for network printing Chapter 4 Installing and removing optionsContents Chapter 6 Media specificationsChapter 7 Maintaining the printer Chapter 8 Clearing jamsChapter 9 Administrative support Chapter 10 TroubleshootingNotices IndexConfigured models Learning about the printerFully configured Learning about the printerMenu Supplies Menu Paper Menu Reports Learning about the printerDefaults Learning about the printerUnderstanding the printer operator panel Translations labelLearning about the printer Understanding the printer operator panelLearning about the printer BackMenu Stop1. Remove print media adjust width guides Status / Supplies View supplies Ready Tray 1Low Printing pg Cancel a JobStatus / Supplies Held jobs Learning about the printerInstalling drivers for local printing WindowsInstalling drivers for local printing WindowsUsing Windows 95 and Windows 98 first edition Installing drivers for local printingSerial printing 2 Click Install Printer and SoftwareSetting parameters in the printer Installing a printer driverInstalling drivers for local printing 2 Click Install Printer and SoftwareCreating a queue in Print Center / Printer Setup Utility Mac OS Setting parameters in the communications COM portMacintosh Installing drivers for local printing`Creating a desktop printer icon Mac OS Installing drivers for local printing3 Double-click Print Center or Printer Setup Utility MacintoshUNIX/Linux Installing drivers for local printingUNIX/Linux Installing drivers for network printing Printing a network setup pageAssigning a printer IP address Installing drivers for network printingVerifying the IP settings Installing drivers for network printingSupported printer drivers Supported network printer portsInstalling drivers for network printing 2 Click Install Printer and SoftwareWindows DirectInstalling drivers for network printing b Click Install Printer and Softwarea Click Start Æ Settings Æ Printers. b Select the printer just added WindowsInstall the printer driver or subset on network clients Installing drivers for network printingUsing the point and print method Using the peer-to-peer methodConfiguring Drag‘N’Print Step 1 Install a custom PPD fileStep 2 Create a print queue in Print Center or Printer Setup Utility Mac OSInstalling drivers for network printing Using IP PrintingStep 1 Install a custom PPD file 2 Double-click Print Center or Printer Setup UtilityNetWare Step 2 Create a desktop printerInstalling drivers for network printing UNIX/LinuxInstalling and removing options Internal optionsOther options Installing and removing optionsRemoving the system board access cover Installing and removing optionsRemoving the system board access cover Installing and removing options Removing the system board access coverScrews 2 Slide the cover up and away from the printerInstalling and removing options Removing the system board access coverFlash memory or firmware card Memory connectors connectors Parallel connector Optional hard disk Ethernet connectorInstalling a memory card Installing a flash memory or firmware cardInstalling and removing options Installing a memory cardInstalling a hard disk Installing and removing optionsInstalling a hard disk Installing and removing options Installing a hard diskInstalling an option card Installing and removing optionsInstalling an option card Installing and removing options Installing an option card5 Push the option card firmly into the option card connector 6 Secure the card to the system board with the screwsReinstalling the system board access cover Aligning the optional high capacity feederInstalling and removing options Reinstalling the system board access coverInstalling height adjustment spacers Installing and removing optionsAligning the optional high capacity feeder Aligning the optional finisher Installing and removing optionsAligning the optional finisher Aligning the finisher with the printer Installing and removing optionsAligning the optional finisher Lowering or raising the finisher Installing and removing options1 Determine if the pins are above or below the holes in the finisher Aligning the optional finisherInstalling and removing options Aligning the optional finisherAligning the sides of the finisher Installing and removing optionsAligning the optional finisher 1 Loosen the guide rail thumbscrewsInstalling and removing options Aligning the optional finisherIf you previously lowered or raised the guide rail plate, the thumbscrews will already be loose Aligning the top of the finisher Installing and removing optionsAligning the optional finisher Adjusting the finisher wheels Installing and removing optionsAdjusting the finisher wheels Removing the duplex unit Installing and removing optionsRemoving the duplex unit Installing and removing options Removing the duplex unit4 Slide the duplex unit out 5 Close the duplex unit door Removing the high capacity feeder Installing and removing optionsRemoving the high capacity feeder Installing and removing options Removing the high capacity feeder6 Raise the guide rail and pull it away from the docking frame 7 Remove the wrench from the holder in the high capacity feederInstalling and removing options Removing the high capacity feeder8 Remove the four screws securing the docking frame Removing an optional drawer Installing and removing optionsRemoving an optional drawer Installing and removing options Removing an optional drawer5 Lift the optional drawer 5 Printing Sending a job to printPrinting Printing from a USB flash memory device PrintingPrinting from a USB flash memory device Canceling a print job Canceling a job from the printer operator panelCanceling a job from a computer running Windows Canceling a job from the taskbarPrinting the menu settings page Canceling a job from a Macintosh computerPrinting Canceling a job from the desktop Canceling a job from a Macintosh computer running Mac OSPrinting a font sample list Printing a directory listPrinting a network setup page Printing a network setup pagePrinting confidential and held jobs Printing a confidential jobWindows MacintoshEnter PIN Printing and deleting held jobsPrinting At the printer Entering a personal identification number PINPrinting Repeat Print WindowsMacintosh At the printerPrinting folio and statement sizes PrintingPrinting folio and statement sizes Loading standard trays and optional trays PrintingLoading standard trays and optional trays Loading the multipurpose feeder PrintingLoading the multipurpose feeder Printing Loading the multipurpose feederPrinting Paper Envelopes TransparenciesLoading the multipurpose feeder Printing Loading the multipurpose feederLoading paper, transparencies, or envelopes Loading letterhead or preprinted paperLoading the high capacity feeder PrintingLoading the high capacity feeder Closing the multipurpose feederPrinting Loading the high capacity feeder3 Loosen the left and right paper guide thumbscrews 5 Tighten the left and right paper guide thumbscrewsPrinting Loading the high capacity feeder7 Place the paper against the paper guides with the print side up Linking trays PrintingLinking trays Tips for successful printing Storing print mediaAvoiding paper jams PrintingMedia specifications Paper characteristicsMedia guidelines PaperMedia specifications WeightMoisture content Fiber contentMedia specifications Unacceptable paper Storing paperSelecting paper Storing paperSelecting preprinted forms and letterhead Media specificationsStoring paper Media specifications Printing on letterhead TransparenciesEnvelopes Selecting transparenciesMedia specifications Storing paperUse only new, undamaged envelopes Labels Media specificationsStoring paper Storing media Card stockMedia specifications Storing mediaIdentifying media sources and specifications Media specificationsIdentifying media sources and specifications Media sizes and supportMedia specifications Identifying media sources and specificationsMedia sizes and support continued UniversalMedia specifications Media support by type for optional featuresMedia types and weights Identifying media sources and specificationsMedia specifications Media types and weights continuedIdentifying media sources and specifications Card stock-maximumUsing the duplex function two-sided printing Tray linkingMedia specifications Media capacitiesUsing Duplex Bind Duplex printing on letterheadMedia specifications Using the duplex function two-sided printingAvoiding jams Media specificationsAvoiding jams Maintaining the printer Storing suppliesMaintaining the printer Determining the status of supplies Conserving suppliesStatus / Supplies View supplies Ready Tray 1Low View suppliesOrdering supplies Ordering a toner cartridgeFuser and transfer belt Ordering a black photodeveloper or color photodevelopersCleaning the LEDs FinisherCleaning the LEDs Maintaining the printerCleaning the LEDs Maintaining the printerd Lift the top cover until it stops Cleaning the LEDs Maintaining the printer2 Remove and re-insert each photodeveloper Cleaning the LEDs Maintaining the printerc Close the waste toner arm d Repeat steps a through c for each photodeveloperCleaning the LEDs Maintaining the printerClosing the top cover Maintaining the printerClosing the top cover Maintaining the printer Closing the top cover3 Rotate the top cover locking lever to the right 4 Close the front door1. Remove print media adjust width guides Clearing jamsIdentifying jams 200 Paper JamIdentifying jam areas Clearing jamssources you are using depending on configurationUnderstanding jam messages 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFClearing jams with 241-244 Paper Jam messageCheck Area A Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFIf a jam is Check Area B Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFCAUTION The fuser may be hot. Let it cool before touching it Clearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF5 Open the standard tray, and remove the green fuser screwdriver 6 Loosen the 2 red screws7 Grasp the green tab, and open the fuser access door Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area C Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area D Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF4 Open the duplex unit covers 5 Remove the jam 6 Close the duplex unit coversClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFClearing jams Removing small size paper from the duplex unit 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF1 Turn off the printer 2 Open the duplex unit door Clearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF3 Loosen the two screws shown 4 Pull out the duplex unit far enough to see the duplex unit inletClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF5 Remove jam from the duplex unit inlet 6 Slide the duplex unit in Clearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF8 Tighten the thumbscrews to secure the duplex unit 9 Close the duplex unit door 10 PressCheck Area E Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area F 2 Open the jam access door on the top optional drawerClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFCheck Area G Check Area HClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFUpper access area Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 4 Remove any jams from the finisher entry guide Entry guide4 Lift the jam access cover Rotate the knob to move the paper into the access cover area6 Release the jam access cover Jam access coverClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF7 Lift the finisher entry guide handle 9 Release the handleClearing jams Accumulator area 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF1 Open the stapler door 2 Remove any jams from the accumulator Accumulator knobYou hear a click when the finisher locks into position 5 Press Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 3 Close the stapler doorCheck Area Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF8 Close the stapler door 250 Paper Jam Check MP Feeder Clearing jams250 Paper Jam Check MP Feeder 24x Paper Jam Check Tray 241-244 Paper JamClearing jams 24x Paper Jam Check TrayClearing jams 24x Paper Jam Check Tray249 Paper Jam Check Tray Clearing jams24x Paper Jam Check Tray Clearing jams 24x Paper Jam Check Tray3 Close the top cover 4 Press Administrative support Adjusting operator panel brightness and contrastDisabling operator panel menus Administrative supportRestoring factory default settings Administrative supportEnabling operator panel menus Enabling operator panel menusAdjusting Power Saver Encrypting the diskAdministrative support Adjusting Power SaverSetting security using the Embedded Web Server EWS Setting the system passwordUsing the secure Embedded Web Server Supporting SNMPv3 Simple Network Management Protocol versionUsing Secure mode Supporting IPSec Internet Protocol SecurityAdministrative support Setting security using the Embedded Web Server EWSUsing 802.1x Authenticating Locking the operator panel menusAdministrative support Setting security using the Embedded Web Server EWSQuick start mode Confidential Print SetupPrinting Lockout Administrative supportBlack only mode Administrative supportBlack only mode 10 Troubleshooting Calling for serviceOnline customer support Checking an unresponsive printerSolving printing problems TroubleshootingSolving printing problems Set Page Protect to Off from the Setup MenuTroubleshooting Solving printing problemsSee Linking trays or see the Menus and Messages Guide for the Finishing MenuSolving option problems TroubleshootingSolving option problems See Solving high capacity feeder problemsSolving high capacity feeder problems TroubleshootingSolving option problems Solving paper feed problems TroubleshootingSolving paper feed problems Paper frequently jamsSolving print quality problems ABCDETroubleshooting Solving print quality problemsSee Cleaning the LEDs photodeveloper black alone or all otherall other colors at once, the transfer belt Troubleshooting Solving print quality problemsABCDE ABCDEA BCD E TroubleshootingSolving print quality problems See Media specificationsColor quality information Quality MenuTroubleshooting Color quality informationTroubleshooting asked questions FAQ aboutQuality Menu color printing for moreTroubleshooting Quality MenuDisplay - True Black Applies color sRGB DisplaySolving color quality problems Frequently asked questions FAQ about color printingWhat is RGB color? What is CMYK color?The printed page appears tinted. Can I slightly adjust the color? What is Manual Color Correction?Troubleshooting Solving color quality problemsWhat are Detailed Color Samples and how do I access them? TroubleshootingSolving color quality problems Troubleshooting Solving color quality problemsNotices Licensing noticeConventions Statement of Limited Warranty for Lexmark C920Electronic emission notices NoticesIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaWaste from Electrical and Electronic Equipment WEEE directive Noise emission levelsRadio frequency statements ENERGY STARNotices NoticesHereby, Lexmark International Inc., declares that Statement of Limited Warranty for Lexmark C920 India emissions noticeLimited warranty Limited warranty serviceNotices Limitation of liabilityAdditional rights NoticesIndex NumericsIndex Lexmark Confidential until announced - Revision 03/21/05Lexmark Confidential until announced - Revision 03/21/05Index

Clearing jams

Identifying jam areas

sources you are using.

(depending on configuration)

Identifying jam areas