Manuals / Lexmark / Computer Equipment / Printer

Lexmark 920 manual Clearing jams Removing small size paper from the duplex unit

Models: 920

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Clearing jams

Removing small size paper from the duplex unit

When printing on both sides of A5 or other small size paper, you may need to partially remove the duplex unit to clear the jam.

1Turn off the printer.

2Open the duplex unit door.

200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)

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Page 109

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Lexmark 920 Clearing jams Removing small size paper from the duplex unit, Turn off the printer 2 Open the duplex unit door

Contents

User’s Guide Lexmark C920March 2005 Lexmark International, Inc. All rights reservedEdition March Safety informationTrademarks 2005 Lexmark International, Inc. All rights reservedChapter 2 Installing drivers for local printing ContentsChapter 3 Installing drivers for network printing Chapter 4 Installing and removing optionsChapter 6 Media specifications ContentsChapter 7 Maintaining the printer Chapter 8 Clearing jamsChapter 10 Troubleshooting Chapter 9 Administrative supportNotices IndexLearning about the printer Configured modelsFully configured Learning about the printerLearning about the printer Menu Supplies Menu Paper Menu ReportsDefaults Learning about the printerTranslations label Understanding the printer operator panelLearning about the printer Understanding the printer operator panelBack Learning about the printerMenu StopView supplies Ready Tray 1Low Printing pg Cancel a Job 1. Remove print media adjust width guides Status / SuppliesStatus / Supplies Held jobs Learning about the printerWindows Installing drivers for local printingInstalling drivers for local printing WindowsInstalling drivers for local printing Using Windows 95 and Windows 98 first editionSerial printing 2 Click Install Printer and SoftwareInstalling a printer driver Setting parameters in the printerInstalling drivers for local printing 2 Click Install Printer and SoftwareSetting parameters in the communications COM port Creating a queue in Print Center / Printer Setup Utility Mac OSMacintosh Installing drivers for local printingInstalling drivers for local printing `Creating a desktop printer icon Mac OS3 Double-click Print Center or Printer Setup Utility MacintoshInstalling drivers for local printing UNIX/LinuxUNIX/Linux Printing a network setup page Installing drivers for network printingAssigning a printer IP address Installing drivers for network printingInstalling drivers for network printing Verifying the IP settingsSupported printer drivers Supported network printer ports2 Click Install Printer and Software Installing drivers for network printingWindows Directb Click Install Printer and Software Installing drivers for network printinga Click Start Æ Settings Æ Printers. b Select the printer just added WindowsInstalling drivers for network printing Install the printer driver or subset on network clientsUsing the point and print method Using the peer-to-peer methodStep 1 Install a custom PPD file Configuring Drag‘N’PrintStep 2 Create a print queue in Print Center or Printer Setup Utility Mac OSUsing IP Printing Installing drivers for network printingStep 1 Install a custom PPD file 2 Double-click Print Center or Printer Setup UtilityStep 2 Create a desktop printer NetWareInstalling drivers for network printing UNIX/LinuxInternal options Installing and removing optionsOther options Installing and removing optionsInstalling and removing options Removing the system board access coverRemoving the system board access cover Removing the system board access cover Installing and removing optionsScrews 2 Slide the cover up and away from the printerRemoving the system board access cover Installing and removing optionsFlash memory or firmware card Memory connectors connectors Parallel connector Optional hard disk Ethernet connectorInstalling a flash memory or firmware card Installing a memory cardInstalling and removing options Installing a memory cardInstalling and removing options Installing a hard diskInstalling a hard disk Installing a hard disk Installing and removing optionsInstalling and removing options Installing an option cardInstalling an option card Installing an option card Installing and removing options5 Push the option card firmly into the option card connector 6 Secure the card to the system board with the screwsAligning the optional high capacity feeder Reinstalling the system board access coverInstalling and removing options Reinstalling the system board access coverInstalling and removing options Installing height adjustment spacersAligning the optional high capacity feeder Installing and removing options Aligning the optional finisherAligning the optional finisher Installing and removing options Aligning the finisher with the printerAligning the optional finisher Installing and removing options Lowering or raising the finisher1 Determine if the pins are above or below the holes in the finisher Aligning the optional finisherAligning the optional finisher Installing and removing optionsInstalling and removing options Aligning the sides of the finisherAligning the optional finisher 1 Loosen the guide rail thumbscrewsAligning the optional finisher Installing and removing optionsIf you previously lowered or raised the guide rail plate, the thumbscrews will already be loose Installing and removing options Aligning the top of the finisherAligning the optional finisher Installing and removing options Adjusting the finisher wheelsAdjusting the finisher wheels Installing and removing options Removing the duplex unitRemoving the duplex unit Removing the duplex unit Installing and removing options4 Slide the duplex unit out 5 Close the duplex unit door Installing and removing options Removing the high capacity feederRemoving the high capacity feeder Removing the high capacity feeder Installing and removing options6 Raise the guide rail and pull it away from the docking frame 7 Remove the wrench from the holder in the high capacity feederRemoving the high capacity feeder Installing and removing options8 Remove the four screws securing the docking frame Installing and removing options Removing an optional drawerRemoving an optional drawer Removing an optional drawer Installing and removing options5 Lift the optional drawer Sending a job to print 5 PrintingPrinting Printing Printing from a USB flash memory devicePrinting from a USB flash memory device Canceling a job from the printer operator panel Canceling a print jobCanceling a job from a computer running Windows Canceling a job from the taskbarCanceling a job from a Macintosh computer Printing the menu settings pagePrinting Canceling a job from the desktop Canceling a job from a Macintosh computer running Mac OSPrinting a directory list Printing a font sample listPrinting a network setup page Printing a network setup pagePrinting a confidential job Printing confidential and held jobsWindows MacintoshPrinting and deleting held jobs Enter PINPrinting At the printer Entering a personal identification number PINWindows Printing Repeat PrintMacintosh At the printerPrinting Printing folio and statement sizesPrinting folio and statement sizes Printing Loading standard trays and optional traysLoading standard trays and optional trays Printing Loading the multipurpose feederLoading the multipurpose feeder Loading the multipurpose feeder PrintingPaper Envelopes Transparencies PrintingLoading the multipurpose feeder Loading the multipurpose feeder PrintingLoading paper, transparencies, or envelopes Loading letterhead or preprinted paperPrinting Loading the high capacity feederLoading the high capacity feeder Closing the multipurpose feederLoading the high capacity feeder Printing3 Loosen the left and right paper guide thumbscrews 5 Tighten the left and right paper guide thumbscrewsLoading the high capacity feeder Printing7 Place the paper against the paper guides with the print side up Printing Linking traysLinking trays Storing print media Tips for successful printingAvoiding paper jams PrintingPaper characteristics Media specificationsMedia guidelines PaperWeight Media specificationsMoisture content Fiber contentStoring paper Media specifications Unacceptable paperSelecting paper Storing paperMedia specifications Selecting preprinted forms and letterheadStoring paper Transparencies Media specifications Printing on letterheadEnvelopes Selecting transparenciesStoring paper Media specificationsUse only new, undamaged envelopes Media specifications LabelsStoring paper Card stock Storing mediaMedia specifications Storing mediaMedia specifications Identifying media sources and specificationsIdentifying media sources and specifications Media sizes and supportIdentifying media sources and specifications Media specificationsMedia sizes and support continued UniversalMedia support by type for optional features Media specificationsMedia types and weights Identifying media sources and specificationsMedia types and weights continued Media specificationsIdentifying media sources and specifications Card stock-maximumTray linking Using the duplex function two-sided printingMedia specifications Media capacitiesDuplex printing on letterhead Using Duplex BindMedia specifications Using the duplex function two-sided printingMedia specifications Avoiding jamsAvoiding jams Storing supplies Maintaining the printerMaintaining the printer Conserving supplies Determining the status of suppliesStatus / Supplies View supplies Ready Tray 1Low View suppliesOrdering a toner cartridge Ordering suppliesFuser and transfer belt Ordering a black photodeveloper or color photodevelopersFinisher Cleaning the LEDsCleaning the LEDs Maintaining the printerMaintaining the printer Cleaning the LEDsd Lift the top cover until it stops Maintaining the printer Cleaning the LEDs2 Remove and re-insert each photodeveloper Maintaining the printer Cleaning the LEDsc Close the waste toner arm d Repeat steps a through c for each photodeveloperMaintaining the printer Cleaning the LEDsMaintaining the printer Closing the top coverClosing the top cover Closing the top cover Maintaining the printer3 Rotate the top cover locking lever to the right 4 Close the front doorClearing jams 1. Remove print media adjust width guidesIdentifying jams 200 Paper JamClearing jams Identifying jam areassources you are using depending on configuration200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Understanding jam messagesClearing jams with 241-244 Paper Jam messageClearing jams Check Area A200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jamsIf a jam is Clearing jams Check Area B200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jamsCAUTION The fuser may be hot. Let it cool before touching it 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams5 Open the standard tray, and remove the green fuser screwdriver 6 Loosen the 2 red screwsClearing jams 7 Grasp the green tab, and open the fuser access door200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams Check Area C200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams Check Area D200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams4 Open the duplex unit covers 5 Remove the jam 6 Close the duplex unit covers200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams Removing small size paper from the duplex unit1 Turn off the printer 2 Open the duplex unit door 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams3 Loosen the two screws shown 4 Pull out the duplex unit far enough to see the duplex unit inlet200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams5 Remove jam from the duplex unit inlet 6 Slide the duplex unit in 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams8 Tighten the thumbscrews to secure the duplex unit 9 Close the duplex unit door 10 PressClearing jams Check Area E200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 2 Open the jam access door on the top optional drawer Check Area FClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jamsCheck Area H Check Area GClearing jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPFClearing jams Upper access area200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 4 Remove any jams from the finisher entry guide Entry guideRotate the knob to move the paper into the access cover area 4 Lift the jam access cover6 Release the jam access cover Jam access cover200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams7 Lift the finisher entry guide handle 9 Release the handle200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams Accumulator area1 Open the stapler door 2 Remove any jams from the accumulator Accumulator knobClearing jams You hear a click when the finisher locks into position 5 Press200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 3 Close the stapler doorClearing jams Check Area200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing jams8 Close the stapler door Clearing jams 250 Paper Jam Check MP Feeder250 Paper Jam Check MP Feeder 241-244 Paper Jam 24x Paper Jam Check TrayClearing jams 24x Paper Jam Check Tray24x Paper Jam Check Tray Clearing jamsClearing jams 249 Paper Jam Check Tray24x Paper Jam Check Tray 24x Paper Jam Check Tray Clearing jams3 Close the top cover 4 Press Adjusting operator panel brightness and contrast Administrative supportDisabling operator panel menus Administrative supportAdministrative support Restoring factory default settingsEnabling operator panel menus Enabling operator panel menusEncrypting the disk Adjusting Power SaverAdministrative support Adjusting Power SaverSetting the system password Setting security using the Embedded Web Server EWSUsing the secure Embedded Web Server Supporting SNMPv3 Simple Network Management Protocol versionSupporting IPSec Internet Protocol Security Using Secure modeAdministrative support Setting security using the Embedded Web Server EWSLocking the operator panel menus Using 802.1x AuthenticatingAdministrative support Setting security using the Embedded Web Server EWSQuick start mode Confidential Print SetupPrinting Lockout Administrative supportAdministrative support Black only modeBlack only mode Calling for service 10 TroubleshootingOnline customer support Checking an unresponsive printerTroubleshooting Solving printing problemsSolving printing problems Set Page Protect to Off from the Setup MenuSolving printing problems TroubleshootingSee Linking trays or see the Menus and Messages Guide for the Finishing MenuTroubleshooting Solving option problemsSolving option problems See Solving high capacity feeder problemsTroubleshooting Solving high capacity feeder problemsSolving option problems Troubleshooting Solving paper feed problemsSolving paper feed problems Paper frequently jamsABCDE Solving print quality problemsTroubleshooting Solving print quality problemsphotodeveloper black alone or all other See Cleaning the LEDsall other colors at once, the transfer belt Solving print quality problems TroubleshootingABCDE ABCDETroubleshooting A BCD ESolving print quality problems See Media specificationsQuality Menu Color quality informationTroubleshooting Color quality informationasked questions FAQ about TroubleshootingQuality Menu color printing for moreQuality Menu TroubleshootingDisplay - True Black Applies color sRGB DisplayFrequently asked questions FAQ about color printing Solving color quality problemsWhat is RGB color? What is CMYK color?What is Manual Color Correction? The printed page appears tinted. Can I slightly adjust the color?Troubleshooting Solving color quality problemsTroubleshooting What are Detailed Color Samples and how do I access them?Solving color quality problems Solving color quality problems TroubleshootingLicensing notice NoticesConventions Statement of Limited Warranty for Lexmark C920Notices Electronic emission noticesIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaNoise emission levels Waste from Electrical and Electronic Equipment WEEE directiveRadio frequency statements ENERGY STARNotices NoticesHereby, Lexmark International Inc., declares that India emissions notice Statement of Limited Warranty for Lexmark C920Limited warranty Limited warranty serviceLimitation of liability NoticesAdditional rights NoticesNumerics IndexLexmark Confidential until announced - Revision 03/21/05 IndexConfidential until announced - Revision 03/21/05 LexmarkIndex