10 Troubleshooting

Online customer support

Customer support is available on our Lexmark Web site at www.lexmark.com.

Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. See the label on the inside top front cover of the printer for this information.

The serial number is also listed on the menu settings page. See Printing the menu settings page for more information.

For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/regions, visit our Lexmark Web site at www.lexmark.com

Note: When calling for service, call from the location of the printer.

Checking an unresponsive printer

If your printer is not responding, first make sure:

The power cord is plugged into the printer and a properly grounded electrical outlet.

The electrical outlet is not turned off by any switch or breaker.

The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

Other electrical equipment plugged into the outlet is working.

The printer is turned on.

The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer off and back on. This often fixes the problem.

Printing multiple-language PDFs

Symptom

Cause

Solution

Some documents do not

The documents contain

1

Open the document you want to print in Adobe Acrobat.

print.

unavailable fonts.

2

Click the printer icon.

 

 

 

 

 

The Print dialog box appears.

 

 

3

Check the Print as image box.

 

 

4

Click OK.

 

 

 

 

Troubleshooting

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Lexmark 920 Online customer support Calling for service, Checking an unresponsive printer, Check the Print as image box

920 specifications

The Lexmark 920 is a multifunction printer that stands out in both performance and versatility, making it a great choice for small to medium-sized businesses. Known for its robust build quality and innovative technology, the Lexmark 920 combines printing, scanning, copying, and faxing capabilities, streamlining office tasks and improving productivity.

One of the main features of the Lexmark 920 is its fast printing speed, capable of producing up to 45 pages per minute in black and white. This high-speed performance is complemented by its impressive resolution, delivering sharp, professional-quality prints at up to 1200 x 1200 DPI. This level of detail ensures that both text and images are rendered clearly and accurately, making it suitable for a variety of printing needs.

In addition to speed and quality, the Lexmark 920 offers advanced connectivity options. With built-in Wi-Fi and Ethernet capabilities, it allows users to print from multiple devices, including computers, tablets, and smartphones, facilitating a seamless workflow. The printer also supports various mobile printing technologies, including Apple AirPrint and Google Cloud Print, enabling users to print conveniently from anywhere.

The Lexmark 920 is equipped with a user-friendly interface featuring a large touchscreen display, which simplifies navigation through settings and functions. Users can easily access various features, select print options, and check the status of print jobs with a few taps. Furthermore, the printer supports a wide range of media types and sizes, accommodating everything from standard letter documents to specialized media such as envelopes and labels.

Another highlight of the Lexmark 920 is its efficient scanning capabilities. The device offers high-speed color scanning, making it easy to digitize documents and archive essential information. The built-in automatic document feeder (ADF) allows for batching multiple pages, streamlining the scanning process and increasing efficiency.

Security is also a top priority with the Lexmark 920, which includes features like secure printing to protect sensitive information, ensuring that documents are only printed when an authorized user is present.

Incorporating energy-efficient technologies, the Lexmark 920 minimizes power consumption without compromising performance. With its array of features and user-friendly design, the Lexmark 920 proves to be an excellent investment for businesses seeking reliability, efficiency, and quality in their printing solutions.