Tyan Computer GX21, B5102 Technical Support, Help Resources, Returning Merchandise for Service

Technical Support

If a problem arises with this system, you should consult your dealer first for help. The system is likely to have been config- ured by your dealer, making him the most appropriate choice when seeking technical advice. Your dealer may also be close enough to visit with the hardware for servicing or test- ing.

Help Resources:

1.See the beep codes section in the motherboard manual

2.See the TYAN website for FAQs, bulletins, driver updates and other information: http://www.tyan.com

3.Only contact TYAN after first speaking with your dealer

4.Check the TYAN user group: alt.comp.periphs.mainboard.TYAN

Returning Merchandise for Service

If any problems occur during the product’s warranty period, consult your system vendor or distributor before contacting TYAN. The warranty covers normal customer use of the prod- uct. The warranty does not cover damages sustained during shipping or failure due to alteration, misuse, abuse, or improper maintenance of the unit.

Note: A receipt or copy of your invoice, marked with the date of purchase is required before any warranty service can be provided. You may obtain service by calling the manu- facturer for a Return Merchandise Authoriza- tion (RMA) number. The RMA number should be displayed prominently on the out- side of the shipping carton, and the package should be mailed prepaid. TYAN will pay to have the product shipped back to you.

Transport GX21, B5102 User’s Manual.

Document part No. D1576-100

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