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AVALON and AVALON DUO Printer USER MANUAL

Page 25 of 31

11. Troubleshooting

Table 2 - Dye Film Problems

Problem Probable Cause Solution
Printer does not recognise dye film
type.
(Print colours may be very pale but
with good black text)
1. Dye-film incorrectly loaded
2. Incorrect type of dye-film
1. Reload the dye-film
2. Reload the dye film correctly. (See
section 3 of this document).
Printer cannot position the dye
film. (Prints colours in wrong
places).
1. Dye film incorrectly loaded.
1. Reload the dye film correctly. (See
section 3 of this document).
Dye film cutting during the print
operation 1. Ribbon sticking to card
2. Image printing over the ends of the
card.
1. Ensure cards are not already used. Then
lower the printhead power settings.
2. Adjust either the image start if cutting at
beginning of film panel, or the image end
if cutting at rear of film panel.
Image is printed outside the colour
panels. (Puts a coloured band
across one end of card).
1. A used roll of dye-film has been
fitted.
2. Take up spool wound too loosely.
1. Fit a new roll of film.
2. Remove loose film.
Areas of Dye film peeling off card.
Dark mosaic like image. 1. Card has been used and has
overcoat layer on it. 1. Use only brand new cards not ones
which failed to print fully.
Table 1 - Printer Prints but with Image Quality Problems
Problem Probable Cause Solution
Mis-registration of Colours
(Ghosting on Photographs etc) 1. Card is slipping due to dirty rollers. 1. Clean all rollers.(See section 7 of this
document).
Small Areas of Wrong Colour
(Small areas where 1 or more
colour layers have been missed
from the image).
1. Dust and debris on surface of the
card. (white ovals)
2. Contaminated with oily deposits
(darker blotches)
3. Card surface uneven (White
patches)
4. Slight cutting of dye film (Jagged
scratches) Printhead density too high
(Jagged scratches)
1. Ensure cards are kept clean, and
protected from dust & debris.
2. Replace cards with clean ones and do
not handle print surface.
3. Replace cards.
4. Reduce printhead power setting, or
determine which end of card is cutting
the film & adjust image start or end
position accordingly.
Dark or lighter vertical lines on
card (always in the same place) 1. Card striking something during the
print process.
2. Card not running smoothly along the
platen runway.
1. Check print path is clear
2. Contact Magicard Tech Support for
advice on clearing the platen.
Vertical white line down one or
both ends of card. 1. Incorrect driver setting.
2. Image page size incorrect.
3. Incorrect image start or end position
settings.
1. Ensure the driver is not set to white
border.
2. Ensure page size 86.9mm x 54mm with
margins at 0 in badging application.
3. Adjust settings in driver.
White line along length of all cards
(always in the same place). 1. Printhead has damaged heating
elements 1. Contact Magicard Tech Support for
advice on printhead cleaning or
replacement.