If… | Try… | |
The answering system | - Making sure the answering system is turned on. | |
does not work. | - Making sure the base AC adapter is not plugged into | |
an outlet that is controlled by a wall switch. | ||
| ||
The answering | - Making sure the Record Time is not set to | |
system won't record | Announce Only. | |
messages. | - Deleting messages (the memory may be full). | |
A handset can't access | - Making sure no other handset is using the system. | |
the answering system. | - Making sure the phone is in standby. | |
My outgoing message | - Seeing if there was a power failure. You may have to | |
is gone. | ||
I can’t hear the base | - Making sure call screening is turned on. | |
speaker. | - Changing the base speaker volume. | |
Messages are | - The incoming messages may be too long. Remind | |
callers to leave a brief message. | ||
incomplete. | ||
- Deleting messages (the memory may be full). | ||
| ||
The system keeps | - You may have to change the line mode. Contact | |
recording if I answer | ||
customer service for more information. | ||
on an extension. | ||
| ||
I can't register a | - Seeing if you already have 6 handsets registered to | |
this base. | ||
handset. | ||
- Resetting the handset. | ||
|
Weak or Hard To Hear Audio
If a caller’s voice sounds weak or soft, the signal might be blocked by large metal objects or walls; you might also be too far from the base, or the handset’s battery may be weak.
Try moving around while you’re on a call or moving closer to the base to see if the sound gets louder.
Make sure the handset’s battery is fully charged.
Try adjusting the earpiece volume or the audio tone (see below).
Adjust the audio tone
During a call, open the menu and select Audio Tone. Choose one of the three audio tone options: High Tone, Natural Tone (recommended for hearing aid users), or Low Tone. You may have to experiment to figure out which audio tone works best for you.
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