Troubleshooting
Traveling Out-of-Range
During a call, as you begin to move your handset too far from your base unit, noise increases. If you pass the range limits of the base, your call will terminate within one minute.
Common Issues
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline. See back cover page for contact information.
Symptom | Suggestion | |
The in use/ LED won't | • Make sure the AC adapter is plugged into the base and wall outlet. | |
illuminate when the handset is | • Make sure the handset is properly seated in the base. | |
placed in the base. | • Make sure the charging contacts on the handset are clean. | |
| • Move the handset and/or base away from metal objects or appliances and try | |
The audio sounds weak and/ | again. | |
or scratchy. | • Press [delete/channel] during a call to help eliminate background noise. | |
| • Make sure that the handset is not too far from the base. | |
| • Check both ends of telephone line cord. | |
| • Make sure the AC adapter is plugged into the base and wall outlet. | |
Can’t make or receive calls. | • Disconnect the AC adapter for a few minutes, then reconnect it. | |
• Change the digital security code (see page 31). | ||
| ||
| • Make sure that the handset is not too far from the base. | |
| • Check the dialing mode used by your telephone company. |
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