Appendix, Troubleshooting | VTech LS6426-4, LS6426-3, LS6425-4

Appendix

Troubleshooting

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 46). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.

•Make sure there is no background noise when recording.

The answering system does not record messages.

•Make sure the answering system is on (page 45).

•When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 46). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The messages on the answering system are very difficult to hear.

•Press /VOL on the telephone base or /VOLUME on the handset to increase the speaker volume.

The messages on the answering system are incomplete.

•The recording time of each message depends on the message recording time you set (page 47).

•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after the preset message recording time.

•If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

•If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.

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VTech LS6426-4, LS6426-3, LS6425-4, LS6425-3, LS6425-2 Appendix, Troubleshooting, The outgoing announcement is not clear

Contents

w w w.v t e c h p h o n e s . c o m User’s manualModels LS6425/LS6425-2 LS6425-3/ LS6425-4 LS6426-3/LS6426-4 Congratulations Telephone operation Telephone settingsGetting started Multiple handset use Answering system operation Answering system settingsCaller ID Appendix Parts checklist Getting started Telephone installation Battery installation displays Place in charger Battery chargingHANDSET Installation options Tabletop to wall mount installation Wall mount to tabletop installation 4. See Telephone installation on page FIND HANDSET Telephone base layoutIN USE light REPEAT CHARGE light Handset layoutVOLUME directory/volume MUTE/DELETE MENU/SELECT CID//VOLUME caller ID/volumeOFF/CANCEL Dialing keys Press to begin a broadcast to one or multiple handsets pages 28 and PUSH TO TALK PTTPUSH TO TALK Using the menu Telephone settingsTo enter the handset menu MENU/SELECT 3. Press MENU/SELECT to select Ringer volume Ringer volume telephone baseRinger volume handset Ringer tone LCD language Set date and timeMENU/SELECT 3. Press MENU/SELECT to select LCD language Voice announce caller ID Clear voicemail indicators Rename handset Key tone CID time synchronization Home area code Dial mode Website Make a call Listening volumeTelephone operation Predial a call Temporary ringer silencing MuteTemporary tone dialing Equalizer Find handsetCall waiting Redial Copy a number from the redial list to the directory Review and dial a redial entryDelete a redial entry OR 1. Press /FLASH or /SPEAKER 2. Press REDIAL/PAUSE To access a number from the redial list while on a call To access a number from the directory while on a callTo access a number from the caller ID log while on a call Chain dialing Intercom Multiple handset useJoin a call in progress To share an outside call Answer an incoming call during an intercom call Announced transfer Blind transfer press OFF/CANCEL on your handset Push-to-talk PTT PTT requires two handsets when you press PUSH TO TALKTurn PTT on or off PTT to a single handset PTT to multiple handsets Answer a PTT call Change a one-to-one PTT call to intercom call Make an outgoing call during a PTT call End a PTT callAnswer an incoming call during a PTT call To end or leave a PTT call Directory About the directory Answering sys Directory Review Add contact ENTER NUMBER Add a directory entryENTER NAME Mike Smith Alphabetical search Search the directoryDial a directory entry Mike Smith EDIT NUMBER EDIT NAME Mike Smith Saved Edit a directory entryDelete a directory entry Mike Smith Mike Smith Delete contact? Dial a speed dial entry Assign a directory entry to a speed dial locationCopy from Directory Delete a speed dial entry Reassign a speed dial number5. Press MENU/SELECT to choose Change SD About caller ID Caller IDInformation about caller ID with call waiting Caller ID log Memory match Review the caller ID log Missed call indicatorView dialing options Save a caller ID log entry to the directory Dial a caller ID log entrydisplays EDIT NUMBER To delete one entry Delete the caller ID log entriesCaller ID log display screen messages To delete all entries Announcement Answering system settingsAnswering system Record your own announcement 3. Press MENU/SELECT to highlight Announcement Play your announcementDelete your announcement 4. Press MENU/SELECT to select Play annc To turn on or off with the telephone base Answer on/offCall screening To turn on or off with a handset Remote access code Number of rings Message alert tone Message recording time Answering system operation Using the answering system and voicemail togetherAnswering system and voicemail Call intercept Message capacityNew message indication Call screening at the telephone base Message playback To play messages with the telephone base Play old msgs, then press MENU/SELECT To play messages with a handsetPlay new msgs it announces, “Less than three minutes to record.” “All old messages deleted.” Delete all old messagesTo delete all old messages with the telephone base To delete all old messages with a handset Message window displays Record, play and delete memosTo record a memo Command Remote access3. Then you can enter one of the following remote commands 1. Dial your telephone number from any touch-tone telephone Appendix Handset display screen messages No battery is installed. Follow the directions for battery Telephone base lights Handset and telephone base indicatorsHandset lights ANS ON/OFF Battery Add and register a handset Expand your telephone systemTo register a handset Deregister handsets To resetTo deregister all handsets There is no dial tone TroubleshootingMy telephone does not work at all I cannot dial out from my cordless handset The telephone does not ring when there is an incoming call Low battery shows on screenThe CHARGE light is off My handset beeps and is not performing normally I hear noise on the cordless handset and the keys do not work The other party cannot hear my voice during a call I hear other calls when using the cordless handsetMy caller ID features are not working properly Registration failed appears on the handset New voicemail and show on the display and I don’t know why Caller ID entries do not match the numbers I need to dialOut of range OR No pwr at base shows in the handset screen I cannot retrieve voicemail messages The messages on the answering system are very difficult to hear The outgoing announcement is not clearThe answering system does not record messages The messages on the answering system are incomplete The answering system does not respond to remote commands Common cure for electronic equipment Important safety instructions SAVE THESE INSTRUCTIONS Operating range Precautions for users of implanted cardiac pacemakersMaintenance Cleaning your telephone About cordless telephones The RBRC seal FCC Part FCC, ACTA and IC regulationsFCC Part 68 and ACTA Industry Canada How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? What is not covered by this limited warranty? What must you return with the Product to get warranty service? Please retain your original sales receipt as proof of purchaseHow do you get warranty service? Other limitations Technical specifications Index Index