Appendix

Troubleshooting

If you have difficulty with your telephone, please try the sug- gestions below. For Customer Service, visit our website at www. telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My telephone

Make sure the power adapter is securely plugged into an

does not work

 

outlet not controlled by a wall switch.

at all.

Make sure the telephone line cord is plugged firmly into

 

 

the telephone base and the modular wall jack.

 

• Unplug the telephone’s electrical power. Wait for

 

 

approximately 15 seconds, then plug it back in. Allow up

 

 

to one minute to synchronize.

 

Disconnect the telephone base from the modular jack

 

 

and plug in a working telephone. If this telephone does

 

 

not work, the problem is probably in the wiring or the

 

 

local service. Call the local telephone company.

There is no dial tone.

First, try all the above suggestions.

The telephone line cord might be malfunctioning. Try install- ing a new telephone line cord.

Disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on the telephone either, the problem is in your wiring or local service. Contact your local telephone company.

The telephone does not ring when there is an incoming call.

Make sure the ringer is on (page 10).

Make sure the telephone line cord and power adapter is plugged in properly (page 5).

There may be an extension telephone on the telephone line to allow it to ring simultaneously. Try unplugging it.

If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply).

Other electronic products can cause interference to your telephone.

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Univex 1856 user manual Troubleshooting