Univex 1856 user manual Test a working telephone at the same telephone jack. If

Appendix

Troubleshooting

	•	Test a working telephone at the same telephone jack. If
		another telephone has the same problem, the problem
		is in the telephone jack. Contact your local telephone
		company (charges may apply).
	•	The telephone line cord might be malfunctioning. Try
		installing a new telephone line cord.
I cannot dial	•	First, try all the above suggestions.
out.	•	If the other telephones in your home are having the
		same problem, the problem is in the wiring or local
		service. Contact your local telephone company (charges
		may apply).
	•	Eliminate any background noise. Noise from a television,
		radio, or other appliances may cause the telephone
		to not dial out properly. If you cannot eliminate the
		background noise, first try muting the telephone before
		dialing, or dialing from another room in your home with
		less background noise.
My calls fade out	•	Other electronic products can cause interference to your
or cut in and out		telephone.
when I am using	•	If your telephone is plugged in with a modem or a surge
the telephone.
		protector, plug the telephone (or modem/surge protector)
		into a different location. If this doesn't solve the problem,
		re-locate your telephone or modem farther apart from each
		other, or use a different surge protector.
	•	If the other telephones in your home are having the
		same problem, the problem is in the wiring or local
		service. Contact your local telephone company (charges
		may apply).
I hear other	•	Disconnect the telephone base from the telephone jack.
calls when using		Plug in a different telephone. If you still hear other calls,
the telephone.		the problem is probably in the wiring or local service.
		Call your local telephone company.

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