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3300mfp manual 174 13 Troubleshooting copy problems
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Troubleshooting
Specifications
Install
Error codes
HP parts and accessories chart
Material safety data sheets
Warranty
Maintenance
Printing a configuration
Connecting the power cord
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174 13 Troubleshooting copy problems
EN
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Contents
Use
Page
User guide
Copyright Information
Contents
Printing
Scanning
Page
Networking
Cleaning and maintenance
Troubleshooting printing problems
Troubleshooting scanning problems
Troubleshooting network problems
Appendix B Warranties and licensing
Getting to know your product
Identifying your product
HP LaserJet 3300mfp
HP LaserJet 3300se mfp
HP LaserJet 3310mfp
HP LaserJet 3320mfp
HP LaserJet 3320n mfp
HP LaserJet 3330mfp
Identifying your product’s hardware components
HP LaserJet 3300 series hardware components
Identifying your product’s control panel components
Fax controls
Menu and cancel controls
Alphanumeric buttons
Identifying HP Jetdirect 310x print server components
Copy, scan, and start controls
Identifying your product’s software components
Getting started
Finding a location for your product
Connecting a printer cable to your product
Installing a print cartridge
Sealing tape at the end of the cartridge
Installing and loading the media input trays
Installing the ADF input tray
Connecting the power cord
Loading originals to copy or scan
To load originals onto the flatbed scanner
To load originals into the ADF input tray
To self-test the printer
To self-test the copier using the ADF input tray
Verifying your work
To self-test the copier using the flatbed scanner
To print a control panel menu map
Changing your product’s general default settings
HP LaserJet 3300 series product settings
Printing a configuration
Restoring the factory default settings
Printing a control panel menu map
Changing the display panel language
Changing the default paper size
Using the product’s volume controls
Changing settings from your computer
To change the volume for the fax product
To change the ring volume of the fax product
To change the control panel key press volume
To change default settings across all applications Windows
To change default settings across all applications Macintosh
40 3 Changing your product’s general default settings
Printing
Stopping or canceling a print job
Understanding print quality settings
To print using manual feed
Printing with manual feed
To temporarily change print quality settings
To change print quality settings for all future jobs
To enable EconoMode save toner
Choose Device Configuration
To access the optimizing feature
Optimizing print quality for media types
Printing envelopes
To print one envelope
To print multiple envelopes
Printing transparencies and labels
To print transparencies or labels
Printing letterhead or preprinted forms
To print letterhead or preprinted forms
To print custom-sized media or card stock
Printing custom-sized media or card stock
Printing on both sides of the media manual duplexing
To duplex manually on lightweight media
Page
To print multiple pages on a single sheet Macintosh
Printing multiple pages on a single sheet of media
To print multiple pages on a single sheet Windows
Printing booklets
To print booklets
To access the watermark feature
Printing watermarks
Copying
Canceling a copy job
Adjusting copy quality for the current job
To adjust the copy quality for the current job
Starting a copy job
Adjusting the default copy quality
Adjusting the default lighter/darker contrast setting
To adjust the copy quality
To adjust the lighter/darker setting for the current job
Adjusting the default copy size
Reducing or enlarging copies for the current job
To reduce or enlarge copies for the current job
Original 100% Legal to Letter 78% Legal to A4 83%
Changing the copy collation setting
To change the default copy size
To change the copy collation setting for the current job
To change the default copy collation setting
Using HP LaserJet Copier software
To change the default number of copies
To access HP LaserJet Copier Windows or Macintosh
Changing the number of copies
Using HP LaserJet Copy Plus software
To access HP LaserJet Copy Plus Windows
To access HP LaserJet Copy Plus Macintosh
Click Copy and select, I want to copy to another printer
To copy a multiple page stack of 2-sided originals
Copying photos, two-sided originals, or books
To copy or scan a photo
To copy a book
64 5 Copying
Scanning
Understanding scanning methods
Scanning from the product’s control panel
To use the scan to button via USB or parallel connection
To use the scan to button via network connection
To reprogram the scan to button destinations
Press start scan or menu/enter
Canceling a scan job
To scan using HP LaserJet Director Windows
Scanning with the product software
To reprogram the start scan button
To scan using HP LaserJet Director Macintosh
To use page-by-page scanning Windows
To use flatbed scanner preview scan
Scanning with TWAIN-compliant software
To use page-by-page scanning Macintosh
To archive a scanned image
To use the archive feature Macintosh
Archiving scanned text or images
To use HP LaserJet Director’s OCR feature
Scanning with OCR
To edit scanned text Windows and Macintosh
To change the OCR word processing application
Page
To access image enhancement features Windows
Adding annotations to HP documents
To change the annotation settings
Adding annotations to scanned image files
Sending scanned items as e-mail attachments
To scan to e-mail Windows
To scan to e-mail Macintosh
Scanner resolution and color
To e-mail scanned files in an alternative mode
Resolution and color guidelines
Setting Recommended use Where to set the color value
Color
Faxing
Setting the information in the fax header
Setting the answer mode
To set the answer mode
To set the fax header
Loading originals to fax
Sending faxes
To load fax documents into the ADF input tray
To send a fax to one recipient
To send a fax to an ad hoc group
To send a fax using a group-dial code
To send a fax to multiple recipients
Canceling a fax job
Using manual dial
To cancel the current fax job
To cancel a fax job using fax job status
Deleting faxes from memory
Redialing manually
Sending a fax at a future time
To delete faxes from memory
To receive faxes when you hear fax tones
Receiving faxes
To send a fax at a future time
To reprint a fax
Receiving faxes to your computer
To block or unblock fax numbers
To turn the receive to PC setting off from the control panel
To program speed-dial codes and one-touch keys
To delete speed-dial codes and one-touch keys
To quickly program speed-dial codes or one-touch keys
To program group-dial codes
Managing group-dial codes
To program a one-touch key for alternate long distance
To delete group-dial codes
To delete an individual from a group-dial code
Using dialing characters
Deleting all phone book entries
To delete all phone book entries
Dialing character table
To set the dial prefix
Inserting a dial prefix
To insert a pause or wait
Enabling an extension phone
Using fax forwarding
Using fax polling
Changing the HP LaserJet 3330 product’s volume settings
To change the fax sounds line monitor volume
To change the ring volume
Sending a fax by dialing from a telephone
Changing the detect dial tone setting
Changing the default resolution
Changing the default contrast
Changing rings-to-answer
To set the answer mode to automatic or manual
Changing how the product answers incoming faxes
Changing the silence-detect mode
Changing answer ring patterns
Changing autoreduction settings for incoming faxes
To change the silence detect mode
To enable stamp received faxes
Enabling stamp received faxes
Setting the fax error correction
Selecting tone- or pulse-dialing mode
Changing redial settings
To change the error correction setting
Using billing codes
Changing the V.34 setting
To print the fax activity log
Managing fax logs and reports
Printing the fax activity log
Setting the fax activity log to print automatically
Setting fax call report print times
Printing a fax call report
To set the fax activity log to print automatically
Including the first page of each fax on the fax call report
Printing a phone book report
Printing the billing codes report
To set fax call report print times
Printing a T.30 protocol trace report
Printing the block fax list
Printing all fax reports
To print all fax reports
106 7 Faxing
Networking
Understanding the print server’s features and benefits
Using network protocols
Software installation
Printing protocols
Model Product Connectors Firmware Supported protocol Version
Network connection requirements
110 8 Networking
Installing the 310x print server
To connect the product to a network
Page
Installing the network software
Using the embedded web server
Prerequisites
Compatible web browsers
To start the embedded web server
Using HP Web JetAdmin
Using Bootp
Setting up the Bootp server
Bootptab file entries
NetWare Bootp servers
Windows 2000 or NT servers
Tag RFC Description Option
Server sends syslog messages
Using Dhcp
Windows NT Procedure
Unix servers
Windows NT 4.0 servers
Windows 2000 servers
Windows 2000 Procedure
Returning to factory defaults
Configuring the print server for Dhcp configuration
Changing the BOOTP/DHCP configuration method
Printing a print server configuration
To print a Jetdirect configuration
Moving to another network
For more information
Cleaning and maintenance
Cleaning the outside of the product
To clean the exterior
To clean the glass
To clean the lid backing
Cleaning the print cartridge area
To clean the print cartridge area
Cleaning the printer media path
Cleaning the pickup roller
To clean the printer media path
To clean the pickup roller
Changing the pickup roller
To change the pickup roller
Page
Changing the printer separation pad
To change the printer separation pad
Page
Installing a new ADF
To install a new or replacement ADF
Page
Changing an ADF pickup roller assembly
Page
Removing and replacing the control panel bezel
136 9 Cleaning and maintenance
Media
Product media specifications
Guidelines for using media
Supported media sizes printer
Paper
Common media problems table
Symptom Problem with paper Solution
Labels
Transparencies
Envelopes
Card stock and heavy media
ADF specifications
Selecting media for the ADF
Card stock construction
Card stock guidelines
142 10 Media
HP parts and accessories
Description or use
Ordering HP parts and accessories
HP parts and accessories chart
Countries/Regions Part number Input rating Output rating
Power modules network model only
Description or use Part number
Country/Regions Part number Input rating Output rating
HP LaserJet print cartridges
HP policy on non-HP print cartridges
To install a print cartridge
Storing print cartridges
To test a Dimm installation or removal
DIMMs memory or font
Print cartridge life expectancy
Recycling print cartridges
To install a Dimm
Page
To remove a Dimm
152 11 HP parts and accessories
Troubleshooting printing problems
Product will not turn on or print
Pages print but are totally blank
Pages did not print
Pages printed, but there was a problem
Onscreen error messages
Paper handling problems
Printed page is different from what appeared onscreen
Is graphics quality poor?
Are graphics or text missing? Are there blank pages?
Is the page format different than on another printer?
Clearing media jams
To clear a media jam
To clear other media jams
Tips to avoid media jams
Toner specks
Improving print quality
Light print or fade
Vertical lines
Gray background
Vertical repetitive defects
Toner smear
Loose toner
Misformed characters
Skew
Curl or wave
Wrinkles or creases
Control panel error messages
Critical error messages
Toner scatter outline
Door Open or No Print Cartridge
Alert messages
Troubleshooting copy problems
Preventing problems
No copy came out
Copies are blank, or images are missing or faded
Improving copy quality
Typical ADF jam locations
Clearing ADF media jams
To clear a media jam from the ADF
Removing a jammed ADF
Identifying and correcting copy defects
Vertical white or faded stripes
Blank pages
Too light or dark
Unwanted lines
Black dots or streaks
Reduced size
174 13 Troubleshooting copy problems
Troubleshooting scanning problems
Scanned image is of poor quality
Part of the image did not scan or text is missing
Text cannot be edited
Error messages appear on the screen
Scan takes too long
Scanner did nothing
Improving scan quality
Identifying and correcting scan defects
Troubleshooting faxing problems
Fax phone problems
Are you using the phone cord supplied with the product?
What type of phone line are you using?
Is the phone wall jack working properly?
Document stops feeding during faxing
Is the document too large or too small for the ADF?
Faxes you send are not arriving
Product is receiving faxes but not sending them
Outgoing fax calls keep dialing
Incoming fax calls are not being answered
All of the numbers in a long fax number cannot be dialed
Unable to start receiving faxes from an extension phone
Is the answer ring pattern feature turned on?
Are there too many devices connected to the phone line?
Is the phone line working?
Is the product out of paper?
Faxes are transmitting or being received very slowly
Faxes are not printing or are printing incorrectly
Faxes are printing on two pages instead of one
Received faxes are too light or are printing only on half
Do the volume settings need to be adjusted?
Volume is too high or low
Are the activity log and call report settings correct?
Troubleshooting network problems
Troubleshooting overview
On and Ready
Is your printer on and READY?
USB OK? USB light on solid green?
What is the state of the USB light?
Is the USB light on solid green?
USB light OFF
Is the USB light now on solid green?
USB light blinking amber
Power/Status OK? Power/Status light on solid green?
Is the Power/Status light on solid green?
10/100 link OK? 10 light or 100 light on solid green?
Check the print server’s I/O status
Configuration page does not print
Error messages
LAN Error External Loopback
LAN Error Infinite Deferral
LAN Error Retry Faults
LAN Error no Linkbeat
Interpreting the configuration
General information
Message Description
MessageDescription
USB port information
Network statistics
Total number of frames packets transmitted without error
TCP/IP protocol information
Value
202 16 Troubleshooting network problems
IPX/SPX protocol information
Associated with each network number
Novell/NetWare protocol information
AppleTalk protocol information
DLC/LLC protocol information
Error messages
Error Code and Message Description
Beat
208 16 Troubleshooting network problems
Added to the list of queue servers
210 16 Troubleshooting network problems
On the spooling server
212 16 Troubleshooting network problems
Was not the BOOTP/DHCP server port 67/udp
Browse hp.com
Glossary
Term Definition
Glossary
217
File format
219
PPD
221
Glossary
Appendix a Specifications and regulatory information
HP LaserJet 3300 series product specifications
Environmental specifications
Electrical specifications
HP LaserJet 3300 series product
Copier capacities and ratings
Physical specifications
Printer capacities and ratings
Laser safety statement
ADF specifications
Memory specifications
Scanner capacities and ratings
FCC regulations
Declaration of Conformity
According to ISO/IEC Guide 22 and EN
Canada DOC regulations
Laser statement for Finland
Korean EMI statement Japan Vcci Class B regulations
HP LaserJet 3330 product fax specifications
HP LaserJet 3330 fax
FCC Part 68 Requirements US
Telephone consumer protection act US
HP Jetdirect 310x print server
HP Jetdirect 310x print server specifications
Supported networks
Electromagnetic emissions
Safety
Electromagnetic immunity
FCC compliance
According to ISO/IEC Guide 22 and EN45014
Japan Vcci Class 1 regulations Korean EMI statement
Australia
Canada
Chinese safety statement
Environmental product stewardship program
Material restrictions
Material safety data sheets
US returns Non-US returns Paper
HP LaserJet 3300 series product battery
Extended warranty
Spare parts and consumables availability
For more information
Appendix a Specifications and regulatory information
Appendix B Warranties and licensing
HP software license agreement
HP limited warranty statement
HP limited warranty statement
Appendix B Warranties and licensing
Appendix C Service and support
Obtaining hardware service
To obtain hardware service
Returning the unit
Service information form
Extended warranty
Service information form
Service information form
Appendix C Service and support
Index
ADF
Index
See also media
Index
Loose 162 smear 162 specks 160 transparencies printing
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