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HP 3300mfp manual 174 13 Troubleshooting copy problems

Models: 3300mfp

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174 13 Troubleshooting copy problems

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HP 3300mfp manual 174 13 Troubleshooting copy problems

Contents

Use Page User guide Copyright Information Contents Printing Scanning Page Networking Cleaning and maintenance Troubleshooting printing problems Troubleshooting scanning problems Troubleshooting network problems Appendix B Warranties and licensing Getting to know your product Identifying your product HP LaserJet 3300mfpHP LaserJet 3300se mfp HP LaserJet 3310mfp HP LaserJet 3320mfp HP LaserJet 3320n mfp HP LaserJet 3330mfp Identifying your product’s hardware components HP LaserJet 3300 series hardware componentsIdentifying your product’s control panel components Fax controlsMenu and cancel controls Alphanumeric buttonsIdentifying HP Jetdirect 310x print server components Copy, scan, and start controlsIdentifying your product’s software components Getting started Finding a location for your product Connecting a printer cable to your product Installing a print cartridge Sealing tape at the end of the cartridgeInstalling and loading the media input trays Installing the ADF input tray Connecting the power cordLoading originals to copy or scan To load originals onto the flatbed scannerTo load originals into the ADF input tray To self-test the printer To self-test the copier using the ADF input trayVerifying your work To self-test the copier using the flatbed scanner To print a control panel menu mapChanging your product’s general default settings HP LaserJet 3300 series product settings Printing a configurationRestoring the factory default settings Printing a control panel menu mapChanging the display panel language Changing the default paper sizeUsing the product’s volume controls Changing settings from your computer To change the volume for the fax productTo change the ring volume of the fax product To change the control panel key press volumeTo change default settings across all applications Windows To change default settings across all applications Macintosh40 3 Changing your product’s general default settings Printing Stopping or canceling a print job Understanding print quality settingsTo print using manual feed Printing with manual feedTo temporarily change print quality settings To change print quality settings for all future jobsTo enable EconoMode save toner Choose Device ConfigurationTo access the optimizing feature Optimizing print quality for media typesPrinting envelopes To print one envelopeTo print multiple envelopes Printing transparencies and labels To print transparencies or labelsPrinting letterhead or preprinted forms To print letterhead or preprinted formsTo print custom-sized media or card stock Printing custom-sized media or card stockPrinting on both sides of the media manual duplexing To duplex manually on lightweight media Page To print multiple pages on a single sheet Macintosh Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Windows Printing booklets To print bookletsTo access the watermark feature Printing watermarksCopying Canceling a copy job Adjusting copy quality for the current jobTo adjust the copy quality for the current job Starting a copy jobAdjusting the default copy quality Adjusting the default lighter/darker contrast settingTo adjust the copy quality To adjust the lighter/darker setting for the current jobAdjusting the default copy size Reducing or enlarging copies for the current jobTo reduce or enlarge copies for the current job Original 100% Legal to Letter 78% Legal to A4 83%Changing the copy collation setting To change the default copy sizeTo change the copy collation setting for the current job To change the default copy collation settingUsing HP LaserJet Copier software To change the default number of copiesTo access HP LaserJet Copier Windows or Macintosh Changing the number of copiesUsing HP LaserJet Copy Plus software To access HP LaserJet Copy Plus WindowsTo access HP LaserJet Copy Plus Macintosh Click Copy and select, I want to copy to another printerTo copy a multiple page stack of 2-sided originals Copying photos, two-sided originals, or booksTo copy or scan a photo To copy a book 64 5 Copying Scanning Understanding scanning methods Scanning from the product’s control panelTo use the scan to button via USB or parallel connection To use the scan to button via network connectionTo reprogram the scan to button destinations Press start scan or menu/enterCanceling a scan job To scan using HP LaserJet Director WindowsScanning with the product software To reprogram the start scan buttonTo scan using HP LaserJet Director Macintosh To use page-by-page scanning WindowsTo use flatbed scanner preview scan Scanning with TWAIN-compliant softwareTo use page-by-page scanning Macintosh To archive a scanned image To use the archive feature MacintoshArchiving scanned text or images To use HP LaserJet Director’s OCR feature Scanning with OCRTo edit scanned text Windows and Macintosh To change the OCR word processing applicationPage To access image enhancement features Windows Adding annotations to HP documentsTo change the annotation settings Adding annotations to scanned image filesSending scanned items as e-mail attachments To scan to e-mail WindowsTo scan to e-mail Macintosh Scanner resolution and colorTo e-mail scanned files in an alternative mode Resolution and color guidelines Setting Recommended use Where to set the color value ColorFaxing Setting the information in the fax header Setting the answer modeTo set the answer mode To set the fax headerLoading originals to fax Sending faxesTo load fax documents into the ADF input tray To send a fax to one recipientTo send a fax to an ad hoc group To send a fax using a group-dial codeTo send a fax to multiple recipients Canceling a fax job Using manual dialTo cancel the current fax job To cancel a fax job using fax job statusDeleting faxes from memory Redialing manuallySending a fax at a future time To delete faxes from memoryTo receive faxes when you hear fax tones Receiving faxesTo send a fax at a future time To reprint a faxReceiving faxes to your computer To block or unblock fax numbersTo turn the receive to PC setting off from the control panel To program speed-dial codes and one-touch keysTo delete speed-dial codes and one-touch keys To quickly program speed-dial codes or one-touch keysTo program group-dial codes Managing group-dial codesTo program a one-touch key for alternate long distance To delete group-dial codes To delete an individual from a group-dial codeUsing dialing characters Deleting all phone book entriesTo delete all phone book entries Dialing character tableTo set the dial prefix Inserting a dial prefixTo insert a pause or wait Enabling an extension phone Using fax forwardingUsing fax polling Changing the HP LaserJet 3330 product’s volume settings To change the fax sounds line monitor volumeTo change the ring volume Sending a fax by dialing from a telephoneChanging the detect dial tone setting Changing the default resolutionChanging the default contrast Changing rings-to-answer To set the answer mode to automatic or manualChanging how the product answers incoming faxes Changing the silence-detect mode Changing answer ring patternsChanging autoreduction settings for incoming faxes To change the silence detect modeTo enable stamp received faxes Enabling stamp received faxesSetting the fax error correction Selecting tone- or pulse-dialing modeChanging redial settings To change the error correction settingUsing billing codes Changing the V.34 settingTo print the fax activity log Managing fax logs and reportsPrinting the fax activity log Setting the fax activity log to print automatically Setting fax call report print timesPrinting a fax call report To set the fax activity log to print automaticallyIncluding the first page of each fax on the fax call report Printing a phone book reportPrinting the billing codes report To set fax call report print timesPrinting a T.30 protocol trace report Printing the block fax listPrinting all fax reports To print all fax reports106 7 Faxing Networking Understanding the print server’s features and benefits Using network protocolsSoftware installation Printing protocolsModel Product Connectors Firmware Supported protocol Version Network connection requirements110 8 Networking Installing the 310x print server To connect the product to a networkPage Installing the network software Using the embedded web serverPrerequisites Compatible web browsersTo start the embedded web server Using HP Web JetAdminUsing Bootp Setting up the Bootp server Bootptab file entriesNetWare Bootp servers Windows 2000 or NT serversTag RFC Description Option Server sends syslog messages Using Dhcp Windows NT ProcedureUnix servers Windows NT 4.0 serversWindows 2000 servers Windows 2000 Procedure Returning to factory defaults Configuring the print server for Dhcp configurationChanging the BOOTP/DHCP configuration method Printing a print server configuration To print a Jetdirect configurationMoving to another network For more informationCleaning and maintenance Cleaning the outside of the product To clean the exteriorTo clean the glass To clean the lid backingCleaning the print cartridge area To clean the print cartridge areaCleaning the printer media path Cleaning the pickup rollerTo clean the printer media path To clean the pickup rollerChanging the pickup roller To change the pickup rollerPage Changing the printer separation pad To change the printer separation padPage Installing a new ADF To install a new or replacement ADFPage Changing an ADF pickup roller assembly Page Removing and replacing the control panel bezel 136 9 Cleaning and maintenance Media Product media specifications Guidelines for using mediaSupported media sizes printer PaperCommon media problems table Symptom Problem with paper SolutionLabels TransparenciesEnvelopes Card stock and heavy mediaADF specifications Selecting media for the ADFCard stock construction Card stock guidelines142 10 Media HP parts and accessories Description or use Ordering HP parts and accessoriesHP parts and accessories chart Countries/Regions Part number Input rating Output rating Power modules network model onlyDescription or use Part number Country/Regions Part number Input rating Output rating HP LaserJet print cartridgesHP policy on non-HP print cartridges To install a print cartridge Storing print cartridgesTo test a Dimm installation or removal DIMMs memory or fontPrint cartridge life expectancy Recycling print cartridgesTo install a Dimm Page To remove a Dimm 152 11 HP parts and accessories Troubleshooting printing problems Product will not turn on or print Pages print but are totally blankPages did not print Pages printed, but there was a problemOnscreen error messages Paper handling problems Printed page is different from what appeared onscreenIs graphics quality poor? Are graphics or text missing? Are there blank pages?Is the page format different than on another printer? Clearing media jams To clear a media jamTo clear other media jams Tips to avoid media jamsToner specks Improving print qualityLight print or fade Vertical lines Gray backgroundVertical repetitive defects Toner smearLoose toner Misformed characters SkewCurl or wave Wrinkles or creasesControl panel error messages Critical error messagesToner scatter outline Door Open or No Print CartridgeAlert messages Troubleshooting copy problems Preventing problems No copy came outCopies are blank, or images are missing or faded Improving copy qualityTypical ADF jam locations Clearing ADF media jamsTo clear a media jam from the ADF Removing a jammed ADF Identifying and correcting copy defects Vertical white or faded stripesBlank pages Too light or darkUnwanted lines Black dots or streaksReduced size 174 13 Troubleshooting copy problems Troubleshooting scanning problems Scanned image is of poor quality Part of the image did not scan or text is missingText cannot be edited Error messages appear on the screen Scan takes too longScanner did nothing Improving scan qualityIdentifying and correcting scan defects Troubleshooting faxing problems Fax phone problems Are you using the phone cord supplied with the product?What type of phone line are you using? Is the phone wall jack working properly?Document stops feeding during faxing Is the document too large or too small for the ADF?Faxes you send are not arriving Product is receiving faxes but not sending themOutgoing fax calls keep dialing Incoming fax calls are not being answered All of the numbers in a long fax number cannot be dialedUnable to start receiving faxes from an extension phone Is the answer ring pattern feature turned on? Are there too many devices connected to the phone line?Is the phone line working? Is the product out of paper?Faxes are transmitting or being received very slowly Faxes are not printing or are printing incorrectlyFaxes are printing on two pages instead of one Received faxes are too light or are printing only on halfDo the volume settings need to be adjusted? Volume is too high or lowAre the activity log and call report settings correct? Troubleshooting network problems Troubleshooting overview On and ReadyIs your printer on and READY? USB OK? USB light on solid green?What is the state of the USB light? Is the USB light on solid green?USB light OFF Is the USB light now on solid green?USB light blinking amber Power/Status OK? Power/Status light on solid green?Is the Power/Status light on solid green? 10/100 link OK? 10 light or 100 light on solid green? Check the print server’s I/O status Configuration page does not print Error messagesLAN Error External Loopback LAN Error Infinite DeferralLAN Error Retry Faults LAN Error no LinkbeatInterpreting the configuration General information Message DescriptionMessageDescription USB port informationNetwork statistics Total number of frames packets transmitted without error TCP/IP protocol informationValue 202 16 Troubleshooting network problems IPX/SPX protocol information Associated with each network numberNovell/NetWare protocol information AppleTalk protocol information DLC/LLC protocol informationError messages Error Code and Message DescriptionBeat 208 16 Troubleshooting network problems Added to the list of queue servers 210 16 Troubleshooting network problems On the spooling server 212 16 Troubleshooting network problems Was not the BOOTP/DHCP server port 67/udp Browse hp.com Glossary Term DefinitionGlossary 217 File format 219 PPD 221 Glossary Appendix a Specifications and regulatory information HP LaserJet 3300 series product specifications Environmental specificationsElectrical specifications HP LaserJet 3300 series productCopier capacities and ratings Physical specificationsPrinter capacities and ratings Laser safety statement ADF specificationsMemory specifications Scanner capacities and ratingsFCC regulations Declaration of Conformity According to ISO/IEC Guide 22 and ENCanada DOC regulations Laser statement for FinlandKorean EMI statement Japan Vcci Class B regulations HP LaserJet 3330 product fax specificationsHP LaserJet 3330 fax FCC Part 68 Requirements US Telephone consumer protection act USHP Jetdirect 310x print server HP Jetdirect 310x print server specifications Supported networksElectromagnetic emissions SafetyElectromagnetic immunity FCC compliance According to ISO/IEC Guide 22 and EN45014 Japan Vcci Class 1 regulations Korean EMI statement AustraliaCanada Chinese safety statement Environmental product stewardship program Material restrictions Material safety data sheetsUS returns Non-US returns Paper HP LaserJet 3300 series product battery Extended warrantySpare parts and consumables availability For more informationAppendix a Specifications and regulatory information Appendix B Warranties and licensing HP software license agreementHP limited warranty statement HP limited warranty statement Appendix B Warranties and licensing Appendix C Service and support Obtaining hardware serviceTo obtain hardware service Returning the unitService information form Extended warrantyService information form Service information form Appendix C Service and support Index ADFIndex See also media Index Loose 162 smear 162 specks 160 transparencies printing Page Copyright Hewlett-Packard Company