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HP 3300mfp manual To clear other media jams, Tips to avoid media jams

Models: 3300mfp

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Note

Note

To clear other media jams

If the paper has crumpled and jammed in the back of the product, open the straight-through output door. Gently pull the paper out of the rollers. Close the straight-through output door.

If the paper has jammed where it exits the product, grasp the leading edge of the paper and pull the paper out through the output tray.

If you turned the product off before clearing the paper jam, turn it back on, and then restart your printing or copying job.

If the paper has jammed in the ADF, see Clearing ADF media jams.

Tips to avoid media jams

●Make sure the input tray is not overfilled. The input tray capacity varies depending on the type of paper you are using.

●Check that the input tray is in place.

●Do not add paper to the input tray while the product is printing.

●Use recommend paper types. See Product media specifications for more information on paper types.

●Do not let paper stack up in the output tray. The paper type and the amount of ink used affect the output tray’s capacity.

●Check the power connection. Make sure the power cord is firmly connected to both the product and the power supply box. Plug the power cord into a grounded AC power outlet.

HP does not recommend the use of uninterrupted power supply (UPS) battery backup devices or surge suppressors with this product. Many surge suppressors and battery backups can cause print defects.

EN	Clearing media jams 159

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HP 3300mfp manual To clear other media jams, Tips to avoid media jams

Contents

Use Page User guide Copyright Information Contents Printing Scanning Page Networking Cleaning and maintenance Troubleshooting printing problems Troubleshooting scanning problems Troubleshooting network problems Appendix B Warranties and licensing Getting to know your product HP LaserJet 3300mfp Identifying your productHP LaserJet 3300se mfp HP LaserJet 3310mfp HP LaserJet 3320mfp HP LaserJet 3320n mfp HP LaserJet 3330mfp HP LaserJet 3300 series hardware components Identifying your product’s hardware componentsFax controls Identifying your product’s control panel componentsAlphanumeric buttons Menu and cancel controlsCopy, scan, and start controls Identifying HP Jetdirect 310x print server componentsIdentifying your product’s software components Getting started Finding a location for your product Connecting a printer cable to your product Sealing tape at the end of the cartridge Installing a print cartridgeInstalling and loading the media input trays Connecting the power cord Installing the ADF input trayTo load originals onto the flatbed scanner Loading originals to copy or scanTo load originals into the ADF input tray To self-test the printer To self-test the copier using the ADF input trayVerifying your work To print a control panel menu map To self-test the copier using the flatbed scannerChanging your product’s general default settings Printing a configuration HP LaserJet 3300 series product settingsRestoring the factory default settings Printing a control panel menu mapChanging the display panel language Changing the default paper sizeUsing the product’s volume controls To change the volume for the fax product Changing settings from your computerTo change the ring volume of the fax product To change the control panel key press volumeTo change default settings across all applications Macintosh To change default settings across all applications Windows40 3 Changing your product’s general default settings Printing Understanding print quality settings Stopping or canceling a print jobTo print using manual feed Printing with manual feedTo change print quality settings for all future jobs To temporarily change print quality settingsTo enable EconoMode save toner Choose Device ConfigurationOptimizing print quality for media types To access the optimizing featureTo print one envelope Printing envelopesTo print multiple envelopes To print transparencies or labels Printing transparencies and labelsTo print letterhead or preprinted forms Printing letterhead or preprinted formsTo print custom-sized media or card stock Printing custom-sized media or card stockPrinting on both sides of the media manual duplexing To duplex manually on lightweight media Page To print multiple pages on a single sheet Macintosh Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Windows To print booklets Printing bookletsPrinting watermarks To access the watermark featureCopying Adjusting copy quality for the current job Canceling a copy jobTo adjust the copy quality for the current job Starting a copy jobAdjusting the default lighter/darker contrast setting Adjusting the default copy qualityTo adjust the copy quality To adjust the lighter/darker setting for the current jobReducing or enlarging copies for the current job Adjusting the default copy sizeTo reduce or enlarge copies for the current job Original 100% Legal to Letter 78% Legal to A4 83%To change the default copy size Changing the copy collation settingTo change the copy collation setting for the current job To change the default copy collation settingTo change the default number of copies Using HP LaserJet Copier softwareTo access HP LaserJet Copier Windows or Macintosh Changing the number of copiesTo access HP LaserJet Copy Plus Windows Using HP LaserJet Copy Plus softwareTo access HP LaserJet Copy Plus Macintosh Click Copy and select, I want to copy to another printerTo copy a multiple page stack of 2-sided originals Copying photos, two-sided originals, or booksTo copy or scan a photo To copy a book 64 5 Copying Scanning Scanning from the product’s control panel Understanding scanning methodsTo use the scan to button via network connection To use the scan to button via USB or parallel connectionTo reprogram the scan to button destinations Press start scan or menu/enterTo scan using HP LaserJet Director Windows Canceling a scan jobScanning with the product software To reprogram the start scan buttonTo use page-by-page scanning Windows To scan using HP LaserJet Director MacintoshTo use flatbed scanner preview scan Scanning with TWAIN-compliant softwareTo use page-by-page scanning Macintosh To archive a scanned image To use the archive feature MacintoshArchiving scanned text or images Scanning with OCR To use HP LaserJet Director’s OCR featureTo edit scanned text Windows and Macintosh To change the OCR word processing applicationPage Adding annotations to HP documents To access image enhancement features WindowsAdding annotations to scanned image files To change the annotation settingsSending scanned items as e-mail attachments To scan to e-mail WindowsTo scan to e-mail Macintosh Scanner resolution and colorTo e-mail scanned files in an alternative mode Resolution and color guidelines Color Setting Recommended use Where to set the color valueFaxing Setting the answer mode Setting the information in the fax headerTo set the answer mode To set the fax headerSending faxes Loading originals to faxTo load fax documents into the ADF input tray To send a fax to one recipientTo send a fax to an ad hoc group To send a fax using a group-dial codeTo send a fax to multiple recipients Using manual dial Canceling a fax jobTo cancel the current fax job To cancel a fax job using fax job statusRedialing manually Deleting faxes from memorySending a fax at a future time To delete faxes from memoryReceiving faxes To receive faxes when you hear fax tonesTo send a fax at a future time To reprint a faxTo block or unblock fax numbers Receiving faxes to your computerTo program speed-dial codes and one-touch keys To turn the receive to PC setting off from the control panelTo quickly program speed-dial codes or one-touch keys To delete speed-dial codes and one-touch keysTo program group-dial codes Managing group-dial codesTo program a one-touch key for alternate long distance To delete an individual from a group-dial code To delete group-dial codesDeleting all phone book entries Using dialing charactersTo delete all phone book entries Dialing character tableTo set the dial prefix Inserting a dial prefixTo insert a pause or wait Enabling an extension phone Using fax forwardingUsing fax polling To change the fax sounds line monitor volume Changing the HP LaserJet 3330 product’s volume settingsTo change the ring volume Sending a fax by dialing from a telephoneChanging the detect dial tone setting Changing the default resolutionChanging the default contrast Changing rings-to-answer To set the answer mode to automatic or manualChanging how the product answers incoming faxes Changing answer ring patterns Changing the silence-detect modeTo change the silence detect mode Changing autoreduction settings for incoming faxesTo enable stamp received faxes Enabling stamp received faxesSelecting tone- or pulse-dialing mode Setting the fax error correctionChanging redial settings To change the error correction settingChanging the V.34 setting Using billing codesTo print the fax activity log Managing fax logs and reportsPrinting the fax activity log Setting fax call report print times Setting the fax activity log to print automaticallyPrinting a fax call report To set the fax activity log to print automaticallyPrinting a phone book report Including the first page of each fax on the fax call reportPrinting the billing codes report To set fax call report print timesPrinting the block fax list Printing a T.30 protocol trace reportTo print all fax reports Printing all fax reports106 7 Faxing Networking Using network protocols Understanding the print server’s features and benefitsSoftware installation Printing protocolsNetwork connection requirements Model Product Connectors Firmware Supported protocol Version110 8 Networking To connect the product to a network Installing the 310x print serverPage Using the embedded web server Installing the network softwarePrerequisites Compatible web browsersTo start the embedded web server Using HP Web JetAdminUsing Bootp Bootptab file entries Setting up the Bootp serverNetWare Bootp servers Windows 2000 or NT serversTag RFC Description Option Server sends syslog messages Windows NT Procedure Using DhcpUnix servers Windows NT 4.0 serversWindows 2000 servers Windows 2000 Procedure Returning to factory defaults Configuring the print server for Dhcp configurationChanging the BOOTP/DHCP configuration method To print a Jetdirect configuration Printing a print server configurationMoving to another network For more informationCleaning and maintenance To clean the exterior Cleaning the outside of the productTo clean the glass To clean the lid backingTo clean the print cartridge area Cleaning the print cartridge areaCleaning the pickup roller Cleaning the printer media pathTo clean the printer media path To clean the pickup rollerTo change the pickup roller Changing the pickup rollerPage To change the printer separation pad Changing the printer separation padPage To install a new or replacement ADF Installing a new ADFPage Changing an ADF pickup roller assembly Page Removing and replacing the control panel bezel 136 9 Cleaning and maintenance Media Guidelines for using media Product media specificationsSupported media sizes printer PaperSymptom Problem with paper Solution Common media problems tableLabels TransparenciesCard stock and heavy media EnvelopesSelecting media for the ADF ADF specificationsCard stock construction Card stock guidelines142 10 Media HP parts and accessories Description or use Ordering HP parts and accessoriesHP parts and accessories chart Countries/Regions Part number Input rating Output rating Power modules network model onlyDescription or use Part number Country/Regions Part number Input rating Output rating HP LaserJet print cartridgesHP policy on non-HP print cartridges Storing print cartridges To install a print cartridgeDIMMs memory or font To test a Dimm installation or removalPrint cartridge life expectancy Recycling print cartridgesTo install a Dimm Page To remove a Dimm 152 11 HP parts and accessories Troubleshooting printing problems Pages print but are totally blank Product will not turn on or printPages did not print Pages printed, but there was a problemOnscreen error messages Printed page is different from what appeared onscreen Paper handling problemsIs graphics quality poor? Are graphics or text missing? Are there blank pages?Is the page format different than on another printer? To clear a media jam Clearing media jamsTips to avoid media jams To clear other media jamsToner specks Improving print qualityLight print or fade Gray background Vertical linesVertical repetitive defects Toner smearLoose toner Skew Misformed charactersWrinkles or creases Curl or waveCritical error messages Control panel error messagesToner scatter outline Door Open or No Print CartridgeAlert messages Troubleshooting copy problems No copy came out Preventing problemsCopies are blank, or images are missing or faded Improving copy qualityTypical ADF jam locations Clearing ADF media jamsTo clear a media jam from the ADF Removing a jammed ADF Vertical white or faded stripes Identifying and correcting copy defectsToo light or dark Blank pagesUnwanted lines Black dots or streaksReduced size 174 13 Troubleshooting copy problems Troubleshooting scanning problems Part of the image did not scan or text is missing Scanned image is of poor qualityText cannot be edited Scan takes too long Error messages appear on the screenImproving scan quality Scanner did nothingIdentifying and correcting scan defects Troubleshooting faxing problems Are you using the phone cord supplied with the product? Fax phone problemsWhat type of phone line are you using? Is the phone wall jack working properly?Is the document too large or too small for the ADF? Document stops feeding during faxingFaxes you send are not arriving Product is receiving faxes but not sending themOutgoing fax calls keep dialing Incoming fax calls are not being answered All of the numbers in a long fax number cannot be dialedUnable to start receiving faxes from an extension phone Are there too many devices connected to the phone line? Is the answer ring pattern feature turned on?Is the phone line working? Is the product out of paper?Faxes are not printing or are printing incorrectly Faxes are transmitting or being received very slowlyFaxes are printing on two pages instead of one Received faxes are too light or are printing only on halfDo the volume settings need to be adjusted? Volume is too high or lowAre the activity log and call report settings correct? Troubleshooting network problems On and Ready Troubleshooting overviewIs your printer on and READY? USB OK? USB light on solid green?Is the USB light on solid green? What is the state of the USB light?USB light OFF Is the USB light now on solid green?USB light blinking amber Power/Status OK? Power/Status light on solid green?Is the Power/Status light on solid green? 10/100 link OK? 10 light or 100 light on solid green? Check the print server’s I/O status Error messages Configuration page does not printLAN Error Infinite Deferral LAN Error External LoopbackLAN Error Retry Faults LAN Error no LinkbeatInterpreting the configuration Message Description General informationMessageDescription USB port informationNetwork statistics TCP/IP protocol information Total number of frames packets transmitted without errorValue 202 16 Troubleshooting network problems Associated with each network number IPX/SPX protocol informationNovell/NetWare protocol information DLC/LLC protocol information AppleTalk protocol informationError Code and Message Description Error messagesBeat 208 16 Troubleshooting network problems Added to the list of queue servers 210 16 Troubleshooting network problems On the spooling server 212 16 Troubleshooting network problems Was not the BOOTP/DHCP server port 67/udp Browse hp.com Term Definition GlossaryGlossary 217 File format 219 PPD 221 Glossary Appendix a Specifications and regulatory information Environmental specifications HP LaserJet 3300 series product specificationsElectrical specifications HP LaserJet 3300 series productCopier capacities and ratings Physical specificationsPrinter capacities and ratings ADF specifications Laser safety statementMemory specifications Scanner capacities and ratingsFCC regulations According to ISO/IEC Guide 22 and EN Declaration of ConformityLaser statement for Finland Canada DOC regulationsKorean EMI statement Japan Vcci Class B regulations HP LaserJet 3330 product fax specificationsHP LaserJet 3330 fax Telephone consumer protection act US FCC Part 68 Requirements USHP Jetdirect 310x print server Supported networks HP Jetdirect 310x print server specificationsElectromagnetic emissions SafetyElectromagnetic immunity FCC compliance According to ISO/IEC Guide 22 and EN45014 Japan Vcci Class 1 regulations Korean EMI statement AustraliaCanada Chinese safety statement Environmental product stewardship program Material restrictions Material safety data sheetsUS returns Non-US returns Paper Extended warranty HP LaserJet 3300 series product batterySpare parts and consumables availability For more informationAppendix a Specifications and regulatory information HP software license agreement Appendix B Warranties and licensingHP limited warranty statement HP limited warranty statement Appendix B Warranties and licensing Obtaining hardware service Appendix C Service and supportTo obtain hardware service Returning the unitService information form Extended warrantyService information form Service information form Appendix C Service and support ADF IndexIndex See also media Index Loose 162 smear 162 specks 160 transparencies printing Page Copyright Hewlett-Packard Company