![](/images/new-backgrounds/1260087/260087497x1.webp)
Appendix C
Service and support
Use these topics to learn about obtaining product service and support.
●Obtaining hardware service
●Extended warranty
●Service information form
Obtaining hardware service
To obtain hardware service
If your hardware should fail during the warranty period, HP offers the following support options:
●HP repair services. You can return the product to an HP repair center, depending on your location.
●Express Exchange. In some places, HP provides a reconditioned permanent replacement product to you on the next working day.
●HP authorized service provider. You can return the unit to a local authorized service dealer.
●Express
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the “Service information form” to ensure the most accurate repairs.
CAUTION | Shipping damage resulting from inadequate packaging is the customer’s responsibility. See |
| Repackaging guidelines below. |
|
|
Repackaging guidelines
●If possible, print a
●Remove and retain the print cartridge.
CAUTION | Toner left in the printer during shipping can damage the product. |
●Include the completed copy of the service information form below. Note on the form which items were returned.
●Use the original shipping container and packaging materials, if possible.
●Include samples that illustrate the problems you are having, if applicable.
EN | Obtaining hardware service 247 |