| Are you using a phone line splitter? |
| A phone line splitter is a device used to split out two or more phone line jacks to connect phones or |
| devices to the same phone line wall jack. Confusion can result from the existence of two different |
| kinds of splitters. |
| Parallel splitters (also called “T” splitters) split a single line into two jacks, allowing two devices to |
| be plugged into the same line. |
| Line1/Line2 splitters provide two phone line outlets from a single jack with two unique phone |
| numbers (two phone lines are connected to a single wall jack). A Line1/Line2 splitter must be used |
| if you have a fax line and a voice line coming into the same wall jack. |
| See “Connecting the product to a phone line” in the fax guide that came with your product for |
| instructions. |
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Note | Parallel or “T” splitters should not be used with the product, as they can degrade the quality of the |
| phone signal. If you need to attach a second device to the phone line along with the product, plug |
| the second device into the product’s “phone” socket (the socket on the bottom) inside the product’s |
| left side panel. See “Connecting the product to a phone line” in the fax guide that came with your |
| product for instructions. |
| Are you using a surge protection device? |
| |
| This is a device used between the wall jack and the product to protect the product against |
| electrical power passed through the phone lines. These can cause some fax communication |
| problems by degrading the quality of the phone signal. If you are having problems sending or |
| receiving faxes and are using one of these devices, connect the product directly to the phone jack |
| on the wall to determine whether the problem is with the surge protection device. |
| Are you using a phone company’s voice messaging service? |
| This is a voice messaging service used to replace telephone answering devices. If the messaging |
| service’s |
| messaging service answers the call and the product is not able to receive faxes. If the product’s |
| |
| and no call will ever be routed to the messaging service. The only voice messaging solution that |
| can be successfully used with the product is a |
| Are you using an answering machine? |
| An answering machine should be connected directly to the port located inside the left side panel of |
| the product that is labeled with the telephone icon or should be shared on the same phone line |
| extension. Set the product’s |
| the answering machine is set. See Changing |
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Note | If an answering machine is connected on the same phone line but on a different jack, it may interfere |
| with the product’s ability to receive faxes. |
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The document stops feeding during faxing
Is the document too large or too small for the ADF?
The maximum length of a page you can load is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches). The minimum page size for the ADF is 127 by 127 mm (5 by 5 inches). If the item is too small, it can jam inside the ADF.
EN | The document stops feeding during faxing 183 |